Zaxbys Chicken Fingers & Buffalo Wings

We ordered a mobile order and picked it up in the drive thru. Our order was correct and everything was there. The people at the drive thru were really nice. I absolutely love the Zenzational Asian Salad. It comes with an egg roll and a very good Asian dressing. My husband likes the new dry rub Lemon Pepper Wings. My son loves the Wings and Things which comes with chicken wings, tenders and fries and you choose your level of heat in the sauces. He likes Nuclear and Tongue Torch, which is too hot for me, as I like Wimpy sauce. It's even good to dip your fries in.

Atmosphere: 5

Food: 5

Service: 5

Today I witness the cashier getting into it with a customer. Now the customer wasn't clean of their actions but some of what was said was merited. This location has drama after getting food here. It's sad because my city doesn't have a Zaxby's and this is the closest location to my home. Then the shift manager arguing with a doordash contractor about their order out in the lobby vice taking it outside. Come to think about it, didn't realize they had time to get Crackle Barrel on their break, but alas on that. Customer service is pretty much nonexistent here at this location from the front. At least this doesn't affect the cooks who do their thing!

But overall I'll give this location a 1.5 out of 5 which can be improved on if they take the time to train on customer service and the employees having patience. I know it's not the easiest job as I've worked fastfood customer service but gotta put pride to the side. If there's an issue, get the shift leader or manager immediately; that's why they make more to deal with this!

Atmosphere: 3

Food: 4

Service: 1

A young girl had an attitude. I ordered and also requested 2 drinks; a lrg Sprite and a peach Sweet tea when I got the window to pay they did not add the Sprite. So I attempted to pay for the missing drink and the young girl said I can't order a drink because the order was finished. I asked her to clarify because I ordered the drink, they just forgot it

The manager came up and he rectified every and gave me the drink free.

I appreciate the mgr taking care of the mistake, but the young girls attitude was not called for. You don't talk crazy to customers after you've made a simple mistake; she just needs better customer service training...

Atmosphere: 5

Food: 5

Service: 3

Decided to try the lemon pepper wing and tenders. My wings were pretty dry and for my taste buds pallet not much lemon pepper seasoning😅😭. My fries had more seasoning than my wings. The tenders were tasty and fresh. I’d say if I go back I’d request a fresh batch of wings and maybe a cup of lemon pepper 😭😎
Recommend and will revisit

Atmosphere: 3

Food: 3

Service: 4

Went through drive through around 1:30pm on a Wednesday. Ordered kids tenders with regular size sweet tea. Got to window was handed a kids size drink with the drink dripping all over sides of cup. Politely asked if she could wipe cup off. Handed back to me and I asked if it was sweet tea and she said no Coke. I said I ordered sweet tea. Closed window in my face. Another woman opens window and takes cup. I said this is coke and I ordered tea. She says we are out of tea. The first person didn’t tell me that. I said ok I’ll take Diet Coke. Says we are out of that too. So I asked for lemonade. She leaves to get lemonade and walks past guy filling the sweet tea. When she comes back I asked if he had filled the sweet tea? She close window and turns her back to me. I beep my horn and she will not turn around and help me. Another woman comes up and says what do you need? I said I wanted sweet tea. She finally got me a cup of tea. They were all RUDE. First girl got mad at me for nothing. No wonder places can’t stay open. People are rude and don’t want to work. I’ll never eat here again 👎

Atmosphere: 1

Food: 4

Service: 1

Love their salads.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Salads

Love going to the charlottesville location before our adventures for the day!

Atmosphere: 5

Food: 5

Service: 5

The drive-thru is staffed by very young employees who clearly lacked proper training and professionalism. Their attitudes were rude and dismissive. When I returned through the drive-thru to get the correct drink for my order, the young man at the window aggressively handed it to me, causing the drink to spill inside my car and on my dress. There was no apology, just attitude.

I called the store to speak with a manager, hoping the situation would be handled appropriately. Unfortunately, the general manager was just as unprofessional. Instead of taking responsibility or offering a resolution, she made excuses, saying the employee was new. Being new does not excuse poor customer service or disrespect! To make matters worse, when I asked for the number to corporate, she told me to “Google it myself” and hung up on me.
This type of service is completely unacceptable. I hope upper management takes this seriously, because it reflects poorly on the entire brand.

I asked for giant quesadilla and I got something small and definitely not worth the price of unhealthy food… I just wish the food could actually look like the advertisement that got my stupid azz out to test my luck!!! Fail every time!!!! False advertisement why do we fall for it? Let’s stop going to these places and beg the small businesses to lower their prices 😄

Thank you for bringing the milkshakes back! But what about banana pudding? 😁

Atmosphere: 4

Food: 5

Service: 4

The service sucked like hell every female at the window had an attitude. Nasty acting half listening and constantly closing the window. I will never understand how you are giving me two different drinks and when I ask which is which and you say I don’t know I didn’t make the drinks. But why don’t you know we have to play roulette. Really bad customer service. For me if you don’t want to get at work just don’t show up nobody wants to spend 30-40 dollars and deal with nasty workers! This is the Zaxbys in Hampton Va on Todd’s Lane!

Atmosphere: 1

Food: 5

Service: 1

We placed our order online, which I highly recommend. When I walked in the drive thru was wrapped around building and inside about 10 ppl waiting for food!
I went up and 2 minutes later, food was in hand and I was out the door.
Excellent service!
The food was hot and delicious, the sweet tea was perfection!

Atmosphere: 5

Food: 5

Service: 5

Ordered and picked up at window

Atmosphere: 5

Food: 5

Service: 5

Great chicken

Atmosphere: 5

Food: 5

Service: 5

Danielle cashier took my order. I scanned my coupon provided by the Zaxbys app. I asked how the egg rolls taste. She said she would rather go home to cook to be honest and was unfamiliar with the product offered by her job. I wanted to order more items off the menu to get the coupon, but she told her manager Shaquan that the coupon didn’t work which was false. Both me and the manager Shaquon agreed I had to order more items to get $5.00 off. Danielle shouted can you take her order because I don’t like her attitude. Refusing to work the job as a cashier and service ME the customer. I proceeded to place an order with her manager Shaquon at Danielle register since she refused to work while I was placing my order. Danielle the cashier began to complain to the crew complaining about ME the customer and how she refused to take my order. I began to fear for my food safety not knowing if it may become contaminated because the cashier was discussing negatively about me while the crew she was talking to prepared my order. I left a horrible review so that others may be aware of the dissatisfied customer service experience I encountered. Never again will I return to this location.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Chicken Fingerz Platter