I love Chick Fil A. We were excited to see this restaurant open in Goochland. This location is a zoo. The operator was there today when I tried again hoping for improvement. I'm sorry to say I usually drive past this location and more recently even east of Short Pump to be sure to get good CFA. If it were just this time, I wouldn't comment. Today the food wasn't correctly prepared and the quality is concerning. There was something like a bit of gravel in my sandwich. The staff are clearly trying their best but appears there is a leadership issue. Training needs at all levels. In the area, Ashland, Willow Lawn and Parham locations are all great.
Stacey Hill-McCallister
Curbside was fast
Grace Medora Stryker
This is a new location. A family member also worked at this location for several months. While yes, this is a lovely location with great Chick-fil-A food, the employees at ALL LOCATIONS are not always treated fairly. My family member was working while finishing high school, provided her availability, was hired under these arrangements, and then was given as little as 4 hrs a week, even though she was available for 20 hrs per week during school. She also was only offered $12.00/hrs which is unlivable for anyone, and they did not allow any negotiation on pay. While I understand this is their business model, perhaps we should be supporting OTHER COMPANIES. As a long time Chick-fil-A customer, it does pain me to say all of this but it’s so true. I’ve also noticed a significant decline n the quality of the chicken used in sandwiches, probably all chicken. Still love ya, Chick-fil-A. But lesser chicken for higher prices???
William Edward Madison IV
Food and service is great. Very reliable and quick.
Keith S Scott
Great Chick-fil-a!! Friendly staff and great food! i ordered on the app (like usual) and my food arrived at my table quickly!! Also, i love the new cups! They feel so much sturdier!
MAL
Incompetence of the highest order this morning.
Shantyy
WORST CHICK FILL A I’ve ever been to, service is so SLOW and they always forget something in your order.
Manuel Alvarez
Great chicken and great friendly service. And the banana pudding shake is out of this world.
Atmosphere: 5
Food: 5
Service: 5
Thomas
Dietary restrictions: They offer a grilled chicken sandwich for diabetics
waited over 15 minutes for my food that I ordered on the mobile app when there was nobody but me in line. Three cars came and went while I was waiting. No workers came up to talk to me before I waved someone over and asked about my order. really disappointed about the wait, and lack of proactiveness and communication.
Jaclyn Shifflett
This was by far the best Chick-fil-A I’ve ever been to. The associates were very kind and patient with my 2 toddlers. The service was amazing, they brought out our food before we were even at the table. Zero wait time!
Atmosphere: 5
Food: 5
Service: 5
Katherina Billups
Way to salty
Atmosphere: 2
Food: 1
Service: 2
Derrick Avery
We like going to Chick-fil-A but the new mobile thru system is not very efficient and a waste of time. The mobile thru is advertised as a timesaver, but in reality it’s slower than ordering through the regular drive-through. They need to revise their system.
Atmosphere: 4
Food: 5
Service: 1
Michelle Lunetta
This is a new location with good employees who get the job done.
Love me some Chick-fil-a!
I love Chick Fil A. We were excited to see this restaurant open in Goochland. This location is a zoo. The operator was there today when I tried again hoping for improvement. I'm sorry to say I usually drive past this location and more recently even east of Short Pump to be sure to get good CFA. If it were just this time, I wouldn't comment.
Today the food wasn't correctly prepared and the quality is concerning. There was something like a bit of gravel in my sandwich.
The staff are clearly trying their best but appears there is a leadership issue. Training needs at all levels.
In the area, Ashland, Willow Lawn and Parham locations are all great.
Curbside was fast
This is a new location. A family member also worked at this location for several months. While yes, this is a lovely location with great Chick-fil-A food, the employees at ALL LOCATIONS are not always treated fairly. My family member was working while finishing high school, provided her availability, was hired under these arrangements, and then was given as little as 4 hrs a week, even though she was available for 20 hrs per week during school. She also was only offered $12.00/hrs which is unlivable for anyone, and they did not allow any negotiation on pay. While I understand this is their business model, perhaps we should be supporting OTHER COMPANIES. As a long time Chick-fil-A customer, it does pain me to say all of this but it’s so true. I’ve also noticed a significant decline n the quality of the chicken used in sandwiches, probably all chicken. Still love ya, Chick-fil-A. But lesser chicken for higher prices???
Food and service is great. Very reliable and quick.
Great Chick-fil-a!! Friendly staff and great food! i ordered on the app (like usual) and my food arrived at my table quickly!! Also, i love the new cups! They feel so much sturdier!
Incompetence of the highest order this morning.
WORST CHICK FILL A I’ve ever been to, service is so SLOW and they always forget something in your order.
Great chicken and great friendly service. And the banana pudding shake is out of this world.
Atmosphere: 5
Food: 5
Service: 5
Dietary restrictions: They offer a grilled chicken sandwich for diabetics
Restaurantji Recommends
waited over 15 minutes for my food that I ordered on the mobile app when there was nobody but me in line. Three cars came and went while I was waiting. No workers came up to talk to me before I waved someone over and asked about my order. really disappointed about the wait, and lack of proactiveness and communication.
This was by far the best Chick-fil-A I’ve ever been to. The associates were very kind and patient with my 2 toddlers. The service was amazing, they brought out our food before we were even at the table. Zero wait time!
Atmosphere: 5
Food: 5
Service: 5
Way to salty
Atmosphere: 2
Food: 1
Service: 2
We like going to Chick-fil-A but the new mobile thru system is not very efficient and a waste of time. The mobile thru is advertised as a timesaver, but in reality it’s slower than ordering through the regular drive-through. They need to revise their system.
Atmosphere: 4
Food: 5
Service: 1
This is a new location with good employees who get the job done.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Nuggets Kid's Meal, Chick-Fil-A Waffle Potato Fries, Chick-Fil-A Chicken Sandwich, Spicy Chicken Sandwich
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