Chick-fil-A

12586 Broad St Rd, Richmond
(804) 364-0200

Recent Reviews

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Nicholas Richey

Fast service, hot tasty food. Just as expected, thanks!

Atmosphere: 5

Food: 5

Service: 5

Harsh Patel

They have not once gotten my order right. How do yall mess up orders so consistently. Regular nuggets instead of grilled…forgetting an entire sandwich from the order??? I’m tired of having to drive back to get it corrected.

Food: 1

Service: 1

Jamie

I stopped in for breakfast at Chick-fil-A and was thoroughly impressed. The food was hot, fresh, and absolutely delicious just the right start to the morning. What really stood out, though, was the customer service. Friendly, attentive, and genuinely welcoming, second to none. They make you feel like more than just a customer. A top notch experience all around!

Atmosphere: 5

Food: 5

Service: 5

Jeff DeSchon

Drive thru was slow today

Atmosphere: 4

Food: 5

Service: 4

Sue Salvatore

Love the MOBILE App

Food: 5

Service: 5

Sarah A.

Food always great and tastes fresh since their so busy. Always check your bag because I have received the wrong order a time or two!

jenna D

You guys have to fix the drive through lines for mobile orders and stop expecting people to know they should drive on the area that’s clearly marked on the pavement to not drive on. It backs everything up. It’s been weeks, it’s still coned off super weird and it’s really confusing.

Iain Hall

Its Chick fil A, fast good reliable and friendly helpful staff. Turned into 95 percent drive through. Wouldnt hang out here, it would be like having lunch at the Arc de Triomphe.

Atmosphere: 1

Food: 5

Service: 5

Bob Dennis

This was my first visit to this Chick-fil-A. The drive thru was fast, my order was hot. Thanks

Atmosphere: 5

Food: 5

Service: 5

Pierce Carlesco

Chicken sandwich was dry and tough like it had been over cooked to death. The waffle fries on the other hand were stuck together soggy and undercooked. Only gave it 2 stars instead of 1 because of the friendly staff, shout out to Dakota for being so sweet and polite, bathrooms was pretty wrecked and reeked of urine.

Atmosphere: 3

Food: 1

Service: 5

John Pearson

For whatever reason this chic fila is consistently slower than the others in town. The mobile through line gets stuck and I'm often waiting 5-10 minutes in line which defeats the purpose if I ordered way ahead of time. The regular drive through line seems to get priority which is unfair to those who placed orders 20 minutes earlier. Other area chic fila are much faster and keep the line moving. Will probably have to avoid this location going forward as it takes too long.

Atmosphere: 1

Food: 4

Service: 1

Jeff Nelson

So freakin’ slow to get food. Hate coming here, but my kids eat the food.

Atmosphere: 4

Food: 3

Service: 1

Daysha B

Best one in the area!! Food is always on point and great employees.

Atmosphere: 5

Food: 5

Service: 5

Jessica G

I bought food and asked for a pup cup for my fur baby but with just a small amount of whip cream. They refused to give it to me.

Food: 5

Service: 1

L Perkins

Love me some Chick-fil-a!

Atmosphere: 5

Food: 5

Service: 5

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