Chick-fil-A

12586 Broad St Rd, Richmond
(804) 364-0200

Recent Reviews

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Thomas Berker

They've always been good to us! If they make a mistake, they always correct it and more

Atmosphere: 5

Food: 5

Service: 5

Emonee Cooper

This was my first bad experience at Chick-fil-A. My stepmom and I went this morning right when they opened, and we were the third people to order. She ordered a biscuit, hash browns, and water. We waited much longer than expected, and when we finally received the meal, the order was incorrect. I’ve never experienced this at Chick-fil-A before, so it was surprising. I hope they can improve their timing and order accuracy in the future.

Atmosphere: 2

Food: 1

Service: 2

Kristina Cruz

On a road trip and we stopped in here, service was amazing.. everyone really on top of it. A little packed but plenty tables available and clean! Id reccomend stopping here for a meal.

Atmosphere: 5

Food: 5

Service: 5

Barbara Bristow

The waffle fries were soft and barely warm, sandwiches were leaking through the inner sleeve in the box and so moist the buns were falling apart. Haven't tried Chick fil A in years. Will not try again.

Food: 1

Service: 3

Alicia Rico

Today is New Year’s Day and also my daughter’s birthday, Taylor made it extra special for her!! Thank you so much!!

Atmosphere: 5

Food: 5

Service: 5

David Guerra

They refused to give me sauce

Charla Gray

London on the handheld was very welcoming and friendly. She told us it's her 1st job! She's doing AWESOME!

Atmosphere: 5

Food: 5

Service: 5

Edwin

Great location!

Atmosphere: 5

Food: 5

Service: 5

Admin

This place takes forever. It’s poorly run and not worth your time. Go somewhere else

Service: 1

Gabriel Hoover

Chick-fil-A was as expected and as always, quietly efficient and good quality. I just wish I didn't have to betray who I am to eat there. I hate their politics.

Nicholas Richey

Fast service, hot tasty food. Just as expected, thanks!

Atmosphere: 5

Food: 5

Service: 5

Harsh Patel

They have not once gotten my order right. How do yall mess up orders so consistently. Regular nuggets instead of grilled…forgetting an entire sandwich from the order??? I’m tired of having to drive back to get it corrected.

Food: 1

Service: 1

Jamie

I stopped in for breakfast at Chick-fil-A and was thoroughly impressed. The food was hot, fresh, and absolutely delicious just the right start to the morning. What really stood out, though, was the customer service. Friendly, attentive, and genuinely welcoming, second to none. They make you feel like more than just a customer. A top notch experience all around!

Atmosphere: 5

Food: 5

Service: 5

Jeff DeSchon

Drive thru was slow today

Atmosphere: 4

Food: 5

Service: 4

Sue Salvatore

Love the MOBILE App

Food: 5

Service: 5

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