Dunkin'

3125 Lauderdale Dr, Henrico
(804) 308-3918

Recent Reviews

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Kathy Lee

I always go thru drive thru. Never have to wait more than few minutes. Food is fast and delicious. People are always helpful, efficient, and always smiling. To

Food: 5

Service: 5

Tamera T (Tammy)

The two guys that waited on us were very helpful, polite, professional, and still friendly!

Atmosphere: 5

Food: 5

Service: 5

Loretta Pearce

Always a good experience. Especially from the gentleman working the drive through at 6:00am.

Food: 5

Service: 5

Jeffrey Tuck

Great customer service

Atmosphere: 5

Food: 4

Service: 5

OTB

Lately, Dunkin’s donuts have been disappointing. They taste more like dry pastries or sweet bagels — not like real donuts at all. I don’t understand how such a simple item can go so wrong. Their quality used to be much better — what’s going on?

Food: 1

Service: 3

Anne Margaret White

Fabulous service! Who knew you could just buy one donut hole? The guys manning the counter were fun and engaging with even this smallest of transactions. Great way to make me want to come back soon. My one little donut hole was joined by another and a lot of discussion about the merits of filled donuts. Hilarious good fun - and the donut(s) were fabulous. Thanks guys!

Service: 5

Roy Cook

The manager was helpful and friendly. The cashier didn't acknowledge us being there for several minutes until I said, "hello". They didn't have what we were looking for so we decided to go to another Dunkin nearby which was great and put the customers first.

Atmosphere: 3

Service: 3

John Taylor

I was having difficulty placing my order through the app and the young lady at the register helped me out. She took the extra time to go through the app with me and placed my order. She was very kind, professional, and pleasant to talk to. I will definetely make this Lauderdale store my "home" store. :-) Time of service - Date: 9/6 Time: 6:50p

Atmosphere: 5

Food: 5

Service: 5

Asha Iyer

Unfortunately, I always have something wrong with my order when I come to this location but today was worse than usual :( as you can see on the receipt I ordered 2 everything bagels toasted dark with veggie cream cheese. Instead I received 2 untoasted bagel bottoms (not even 2 full bagels), with plain cream cheese. Really disappointed and really hope that this location will take the consistency issues more seriously.

Atmosphere: 2

Food: 3

Service: 2

Naredeen Mikhaiel

One of the best locations, clean, new and the staff are very friendly

Atmosphere: 5

Food: 5

Service: 5

Dee

Consistently inconsistent everything. Seems to be a Dunkin issue more than a location issue. Also prices are basically the same as Starbucks now, if not more. So might as well just go to Starbucks, where at least you will get what you order.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Everything Stuffed Bagel Minis, Bagels with Cream Cheese Spread

emerson

My standard order is a medium iced coffee with 3 pumps french vanilla swirl and cream. Extremely simple. In the last year, I haven't once received the correct order on the first try, and the problem always seems to be with the french vanilla. Even when I specify 3 pumps, which is the standard for a medium, I'll only get 1, or they'll give me the vanilla shot instead. They're perfectly nice about remaking it, but again it is such a simple drink order.

All that and I've been seeing flies in the donut case recently.

Jessica Coles

Not considering the workers. Will fire you for no reason after reading a form they don't give second chances. The expect you to learn everything in one day. Terrible. Go to kripsy kreme

Atmosphere: 1

Food: 1

Service: 1

arson

My standard order is a medium iced coffee with 3 pumps french vanilla swirl and cream. Extremely simple. In the last year, I haven't once received the correct order on the first try, and the problem always seems to be with the french vanilla. Even when I specify 3 pumps, which is the standard for a medium, I'll only get 1, or they'll give me the vanilla shot instead. They're perfectly nice about remaking it, but again it is such a simple drink order.

All that and I've been seeing flies in the donut case recently.

Devin “Sen”

I love this place. The young man at the drive through is hilariously chipper. Great start to the morning everytime I go through there. Give that man a raise

Atmosphere: 5

Food: 5

Service: 5

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