While the cleanliness has gone up considerably since receiving a face lift, the customer service hasn’t changed in the 3+ years I’ve been going to this location. I can only imagine it’s management who’s to blame for the rigidity and overall miserable atmosphere the employees have. I’ve only ever had a pleasant experience with a young girl working there once, and haven’t seen her since.
The main issue I have with this location is how adamant they are about substitutions. Once I ordered a sandwich off the menu and because I wanted a different cheese (not more or premium, just a different cheese) than what was pre-determined on the menu, they told me that no longer makes it the same sandwich and they have to charge me extra to change the cheese. I asked other subways and they said that was ridiculous and not true. Another time I ordered the elite chicken bacon ranch online (which has premium meat/extra cheese) and asked if I could switch the rottisserie to regular chicken… essentially asking if I could downgrade the meal, but I would still pay for the elite. I even told them I didn’t want the double cheese that comes on it. The worker adamantly refused and made me reorder it online which ended up costing $2 more for less food because I had to add everything on separately. When did we stop having regular chicken bacon ranch on the menu? Why is there only the elite option now? Not to mention, I paid $2 more and the amount of chicken and bacon I received on the sandwich was abysmal. Either he shorted me the right amount of meat, or the manager is having them underportion their servings. Almost half of the sandwich didn’t even have any meat on it at all. There was two tiny slices of bacon ($2.50) and what looked to be a 6” worth of chicken on a foot long. Honestly, the worst part wasn’t even the food. It was the extremely sour and unempathetic attitude the worker had. It would have cost him nothing to make the substitution… if anything, it would help their food costs by me asking for the cheaper meat and less cheese. But it seemed that he was more concerned with the technicalities of a sandwich than doing something kind for another human being. I’d understand if I was mean about it… but I was honestly just really bummed.
Atmosphere: 2
Food: 2
Service: 2
Mms
Bad customer service bad guy work there
Bennett Bennett
This is the worst subway they have terrible hygiene terrible management the manager looks like a Kremlin and they give horrible service
Atmosphere: 1
Food: 1
Service: 1
Baran Tasdemir
They have 2 employees and they cannot prepare 2 orders in 25 minutes. The store is very dirty, the employees are not clean, it smells of cigarettes inside and they are very disrespectful.
Atmosphere: 1
Food: 1
Service: 1
Tracey Greene
Great sandwich and really great customer service. I'm definitely going to go back to this Subway
Atmosphere: 5
Food: 5
Service: 5
Aaron Aguilar
They don’t keep their hours
Al S
Always order on the app..my food is always ready by the time it says it's supposed to be and my order is always correct.
Jay Bee
Hi
The gentleman that fixes the sandwiches is phenomenal. However. I came in about 8pm Friday to pickup an online order thst I placed. I had to use the restroom. I saw the rack that holds the chips in front of the hall to the bathroom. I asked the gentleman is the bathroom closed. He said let me ask whomever the young lady that was also working. I saw her come from the bathroom area and she stated the bathrooms are closed from 730p-10p every night. So you are telling me that if I came off that highway after a long trip; hungry and having to use the restroom i have to go to let's say Wawa or Sheetz? What if I want a subway sub instead? Customer service is starting to really fail nowadays. To me it's pure LAZINESS. I would hope the store general manager or whomever is a supervisor did NOT say that! Are we not humans? Do not all humans use the bathroom? I am appalled. I'm never coming back here.
jbee1973
Hi The gentleman that fixes the sandwiches is phenomenal. However. I came in about 8pm Friday to pickup an online order thst I placed. I had to use the restroom. I saw the rack that holds the chips in front of the hall to the bathroom. I asked the gentleman is the bathroom closed. He said let me ask whomever the young lady that was also working. I saw her come from the bathroom area and she stated the bathrooms are closed from 730p-10p every night. So you are telling me that if I came off that highway after a long trip; hungry and having to use the restroom i have to go to let's say Wawa or Sheetz? What if I want a subway sub instead? Customer service is starting to really fail nowadays. To me it's pure LAZINESS. I would hope the store general manager or whomever is a supervisor did NOT say that! Are we not humans? Do not all humans use the bathroom? I am appalled. I'm never coming back here.
Used a Coupon n sum New employee I didn't even recognize since I'm a regular customer lol dude acted like our coupon wasn't for roast beef yet I just used the same coupon the other day for same order Totally Bullshit what if I came in and said I wanted all three sandwiches was roast beef you gonna deny me Future Reference Def shopping else where If that happens again 💯🤬 goofy foreigner employee Legit kinda rude about it Garrentee that coupon didn't exclude any sandwiches I would've ordered If Regular Employee that recognized me would've even mentioned it Since I'm a Regular dude didn't even ask Like No you can't do roast beef with coupon like dude what you talking about 🤣💀
Parking: CASHIER was rude
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: All-American Club
J Knight
The place was very clean both employees were nice with an upbeat attitude would recommend this subway over many others
Atmosphere: 5
Food: 5
Service: 5
Delmy Moran
I have read many good comments, I was unlucky and they sold me a subway in bad condition, well specifically it was the chicken in very bad condition until it stank ugly I immediately returned and the very kind employee exchanged it for another
Food: 1
Service: 5
Brianna Reed
10/10 sep 24 , 4pm amazing quality and service , sandwich perfectly portioned
These people do not want to be at work.
Atmosphere: 1
Food: 3
Service: 1
While the cleanliness has gone up considerably since receiving a face lift, the customer service hasn’t changed in the 3+ years I’ve been going to this location. I can only imagine it’s management who’s to blame for the rigidity and overall miserable atmosphere the employees have. I’ve only ever had a pleasant experience with a young girl working there once, and haven’t seen her since.
The main issue I have with this location is how adamant they are about substitutions. Once I ordered a sandwich off the menu and because I wanted a different cheese (not more or premium, just a different cheese) than what was pre-determined on the menu, they told me that no longer makes it the same sandwich and they have to charge me extra to change the cheese. I asked other subways and they said that was ridiculous and not true. Another time I ordered the elite chicken bacon ranch online (which has premium meat/extra cheese) and asked if I could switch the rottisserie to regular chicken… essentially asking if I could downgrade the meal, but I would still pay for the elite. I even told them I didn’t want the double cheese that comes on it. The worker adamantly refused and made me reorder it online which ended up costing $2 more for less food because I had to add everything on separately. When did we stop having regular chicken bacon ranch on the menu? Why is there only the elite option now? Not to mention, I paid $2 more and the amount of chicken and bacon I received on the sandwich was abysmal. Either he shorted me the right amount of meat, or the manager is having them underportion their servings. Almost half of the sandwich didn’t even have any meat on it at all. There was two tiny slices of bacon ($2.50) and what looked to be a 6” worth of chicken on a foot long. Honestly, the worst part wasn’t even the food. It was the extremely sour and unempathetic attitude the worker had. It would have cost him nothing to make the substitution… if anything, it would help their food costs by me asking for the cheaper meat and less cheese. But it seemed that he was more concerned with the technicalities of a sandwich than doing something kind for another human being. I’d understand if I was mean about it… but I was honestly just really bummed.
Atmosphere: 2
Food: 2
Service: 2
Bad customer service bad guy work there
This is the worst subway they have terrible hygiene terrible management the manager looks like a Kremlin and they give horrible service
Atmosphere: 1
Food: 1
Service: 1
They have 2 employees and they cannot prepare 2 orders in 25 minutes. The store is very dirty, the employees are not clean, it smells of cigarettes inside and they are very disrespectful.
Atmosphere: 1
Food: 1
Service: 1
Great sandwich and really great customer service. I'm definitely going to go back to this Subway
Atmosphere: 5
Food: 5
Service: 5
They don’t keep their hours
Always order on the app..my food is always ready by the time it says it's supposed to be and my order is always correct.
Hi
The gentleman that fixes the sandwiches is phenomenal. However. I came in about 8pm Friday to pickup an online order thst I placed. I had to use the restroom. I saw the rack that holds the chips in front of the hall to the bathroom. I asked the gentleman is the bathroom closed. He said let me ask whomever the young lady that was also working. I saw her come from the bathroom area and she stated the bathrooms are closed from 730p-10p every night. So you are telling me that if I came off that highway after a long trip; hungry and having to use the restroom i have to go to let's say Wawa or Sheetz? What if I want a subway sub instead? Customer service is starting to really fail nowadays. To me it's pure LAZINESS. I would hope the store general manager or whomever is a supervisor did NOT say that! Are we not humans? Do not all humans use the bathroom? I am appalled. I'm never coming back here.
Hi The gentleman that fixes the sandwiches is phenomenal. However. I came in about 8pm Friday to pickup an online order thst I placed. I had to use the restroom. I saw the rack that holds the chips in front of the hall to the bathroom. I asked the gentleman is the bathroom closed. He said let me ask whomever the young lady that was also working. I saw her come from the bathroom area and she stated the bathrooms are closed from 730p-10p every night. So you are telling me that if I came off that highway after a long trip; hungry and having to use the restroom i have to go to let's say Wawa or Sheetz? What if I want a subway sub instead? Customer service is starting to really fail nowadays. To me it's pure LAZINESS. I would hope the store general manager or whomever is a supervisor did NOT say that! Are we not humans? Do not all humans use the bathroom? I am appalled. I'm never coming back here.
Restaurantji Recommends
Great service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: All-Pro Sweet Onion Chicken Teriyaki
Used a Coupon n sum New employee I didn't even recognize since I'm a regular customer lol dude acted like our coupon wasn't for roast beef yet I just used the same coupon the other day for same order Totally Bullshit what if I came in and said I wanted all three sandwiches was roast beef you gonna deny me Future Reference
Def shopping else where If that happens again 💯🤬 goofy foreigner employee Legit kinda rude about it Garrentee that coupon didn't exclude any sandwiches I would've ordered If Regular Employee that recognized me would've even mentioned it Since I'm a Regular dude didn't even ask Like No you can't do roast beef with coupon like dude what you talking about 🤣💀
Parking: CASHIER was rude
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: All-American Club
The place was very clean both employees were nice with an upbeat attitude would recommend this subway over many others
Atmosphere: 5
Food: 5
Service: 5
I have read many good comments, I was unlucky and they sold me a subway in bad condition, well specifically it was the chicken in very bad condition until it stank ugly I immediately returned and the very kind employee exchanged it for another
Food: 1
Service: 5
10/10 sep 24 , 4pm amazing quality and service , sandwich perfectly portioned
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
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