Chipotle Mexican Grill

3901 Old Forest Rd #101, Lynchburg
(434) 385-0328

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Customer service is something I very much value. My experience at this Chipotle was explicitly sub-par. The individual that prepared my bowl was extremely rude and unpleasant with asking what I would like on my bowl. There was no hello with a smile, and I did not appreciate that I had to initiate a hello. I would love to see further coaching to their staff of what they can do to improve the customer experience here. The food was very good, and no complaints there.
My son and I stopped here after out doctors appointment. It was busy because it was lunch time and the store looked understaffed. The one girl was making the food and doing the register. She never looked frustrated and she kept her smile the whole time. She has great customer service wish I would have gotten her name, she was awesome.
I don’t think I’ve had a bad experience at this location. The other two locations I have. This location always has my food ready when I order through mobile app. I hope the chimmichurri is here to stay too

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