Noodles and Company

Picked Noodle and Co because we could bring our dog after training as they have outside seating.

Atmosphere: 5

Food: 5

Service: 5

Mr Metcalf and his staff were quite organized and efficient as they did orders for our large group.

Atmosphere: 5

Food: 5

Service: 5

removed some of the best dishes from the menu.

Parking: good

Atmosphere: 4

Food: 2

Service: 4

Recommended dishes: Alfredo Montamore

This was my first visit to this location. I ordered two pasta dishes. I asked the person taking my order if I could see the size difference between a regular and small. She showed me and I told her I would go with regular for both. Then, I asked for cheesy garlic bread. She asked if I wanted a regular or small. I checked the menu because I only saw once price next to that item. I was confused by the question, but just told her I would like the regular. I paid and sat down. A couple minutes later I noticed on my receipt that she rang me up for two small pasta dishes, despite the fact that I asked for larges. Mind you, a small is priced at $8.10 and a regular is priced at $9.35. I figured it must have just been a mistake, so I went back to the counter and kindly explained that I had ordered two regulars, not smalls, and I’d be happy to pay the difference to get the larger sizes I originally requested. She said wasn’t sure how to do that so she needed to get her manager. She came back (without a manager) and shared that her manager told her to ring me up for another small pasta dish and that would even things out. I politely explained that the difference in price would be $2.50+ tax ($9.35-$8.10 = $1.25, that x2= $2.50). For further emphasis, she was saying that her manager told her to charge me $8.10 (the price of another small pasta dish). I explained the math to the person behind the counter to which she replied, “Well, that’s what my manager told me to do.” At that point I just let it go.

I say all of that to say it seems like good customer service at the individual contributor and manager level is not a priority at this location and this first impression will be the reason I don’t return.

Atmosphere: 3

Food: 3

Service: 2

We ate several times
Pad Thai at the Myrtle Beach location and it was absolutely delicious with several pieces of omelette. At this branch, no eggs, the cook only put the burnt bits of breading from the egg stuck to the bottom of the pan. No real piece of egg.. Really disappointing. In addition, all the drinks were ULTRA diluted and tasted absolutely nothing. The only positive: the staff were very nice and courteous.

Atmosphere: 5

Food: 2

Service: 5

This food was absolutely amazing and the service was spectacular!! Even due to a small delay, the timing was extremely fast. Rachel, the manager was very polite and even brought out complimentary dessert! 12/10 customer service, highly recommended and proud to be future returning customers! :)

Atmosphere: 5

Food: 5

Service: 5

This is a cute little place. The staff is friendly and helpful. There are many options on the food.

Parking: This is in a shopping area so plenty of parking available.

Kid-friendliness: There is a kids menu. It’s attractively arranged and is pretty colorful.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Zucchini Noodles, Zucchini Pesto with Grilled Chicken, Roasted Garlic Cream Tortelloni, Kids Wisconsin Mac & Cheese

Mechanicsville Noodles & Co. just gave me the saltiest pasta I've ever tasted. The Stroganoff is not a salty dish and there should be nothing crunchy about it. However, a few bites into my meal, and I tasted grit and heard a crunch. It tasted like I had just licked a sea salt Praying it was just the salt from the pasta water and not trash. The whole family got salty pasta dishes, except the baby's plain macaroni & cheese.

They get 2 stars for giving me the correct order and the cashier at least being courteous. However, this location is off the map for me. Beware!

Atmosphere: 4

Food: 1

Service: 3

Noodles and company is one of our favorite places to visit. Had such a a great visit. Rachel was so kind and continued to check on us through the night. We had our 1 year old with us and she made sure he was taken care of as well. Such a great experience.

Atmosphere: 5

Food: 5

Service: 5

Made a mistake ordering and the entire staff supported the correction with kindness and professionalism.

Atmosphere: 5

Food: 5

Service: 5

A little bland, but good overall

Atmosphere: 3

Food: 4

Service: 4

Food was salty and not enough meat for the noodles

Always love this place!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Wisconsin Mac & Cheese

Not great customer service, food took 20 mins to get even though there were like 2 people in front of me. And my Mac n cheese was cold.

I love love this place!!! I get lunch here with my mom after work. This place has always held a special place in my heart, I’ve been going here since I was a kid I love their food and the workers. Everything is always so nice on the inside and the staff’s energy is always warming!!

Atmosphere: 5

Food: 5

Service: 5