Bonchon Midlothian

Good food, but I always leave hungry.

Atmosphere: 3

Food: 4

Service: 5

Good food but overly expensive for no reason. They don’t even use good quality chicken

Atmosphere: 2

Food: 5

Service: 1

Very poor service. It takes more than 1 hour to have our food done

Service: 1

Went there on Friday December 27, 2024 at opening and there was no one there. Lights off, chairs up, and no signs that stated if they were closed for the holidays. I wondered we're they closing like the one on Broad street did years ago.

Atmosphere: 4

Food: 4

Recommended dishes: Seasoned Fries, Signature Fried Chicken Wings 8 648-720 Cal, Fried Chicken

Cold, dry, tasteless food.

Food: 1

Service: 1

I was told by the cashier I couldn’t order my wings plain. So I ordered the soy garlic, she said it was technically plain. I was so dissatisfied with the taste

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Soy Garlic Wings

Place seems nice got there right before close so did takeout. Thd staff was excellent but the chain has ruined the strips. What I remembered pre covid (the last time i had eaten at bon chon) were nice blocky pieces of chicken breast, what I got this time were stringy chicken fingers from a kids menu. Tasted good but definitely not what I remembered and really liked previously. Again, the staff was excellent just wasn't the great chicken strips that I was hoping for.

Atmosphere: 4

Food: 2

Service: 5

I went in to pick up an order for my parents. The order was supposed to be ready when I got there, and typically I don’t mind waiting a little longer to get food, I understand sometimes there are delays. Other customers are in the same predicament and are receiving profuse apologies. About 25 minutes passes and I am offered to let my parents choose another side to let it be faster, that the order was ready but being held up by one item. I give them the ok for that, assuming it would be another couple minutes and I’d be out. Another 20 minutes pass and I ask that they switch it back to rice if I was going to have to wait that long anyways, and then five minutes later they bring the order out and essentially their answer is “Too bad, I’m sure they’ll be fine.” I remained pleasant and explained the predicament, and the employee did not empathize at all. My wife had been waiting in the car for 45 minutes after the order was supposed to be ready. I just felt like no one cared, that we had prepaid and at that point our concerns no longer mattered. I would hope that your customers would be treated better. The food is always good, by the way, but the service makes it difficult to want to spend money there anymore.

Service: 1

Gogi Bibimbap closed down and we went to Bonchon for our lunch break instead hoping to find a new spot. The food looked amazing and had huge portions - I got beef bibimbap and my fiancé got the spicy chicken bibimbap... but it was tasteless. They give you an oily hot sauce as the sauce for the meal... Please make sure to request soy or fish sauce or you will be severely disappointed with the lack of flavor. Their fried chicken is okay and very overpriced. Just decent food... but very overrated.

Teach your staff how to answer phones

Atmosphere: 3

Food: 4

Service: 1

Ridiculously overpriced for below average food

I'm disappointed of how they packed the chicken.It was Literally all over the plastic bag.

Atmosphere: 3

Food: 3

Service: 1

Not as good as it used to be.

Ridiculously overpriced for below average food

Good service ,polite and layed back atmosphere

Atmosphere: 5

Service: 5