Dairy Queen Grill & Chill

Something is wrong with their soda machine… sodas taste like I imagine toilet water would taste - they have next to no syrup in them. I’ve tried food/drinks from this place on 3 different occasions- months apart, so it’s not a 1 time thing. I hope it’s not a ‘cheap’ management thing to save a dollar or two b/c everyone knows restaurants make a killing on sodas. Get the soda machine fixed!!!!

The hot dog had been on the grill a
l o n g time and was hard. I was afraid to bite into it for fear of breaking my teeth. The fries were cold. I had placed a mobile order. The estimated time was 10 minutes but I immediately went to the window; there was no line. Thank goodness or the dog might have been hard and cold. I got a Misty drink with the combo. This was around 345-4 in the afternoon. I was most disappointed.

Food: 1

Service: 3

Poor service, combative customer service, poor quality product.

I put in a mobile order and went to the drive thru to pick up. Waited behind 2 other cars, got to the window. Was told to pull forward and wait as they were busy. Thats fine. 20 minutes go by, I call the store because the app says my order was completed and at least 5 cars pulled through behind me grabbing bags of food. Obviously, im now concerned. Instead of making it right, I am immediately met with criticism for calling at all.

The employee that answers tells me that there are people in front of me in line from the lobby and I have to wait. Apparently, 20 minute waits outside of the drive through line are common here. They have no explanation why smaller orders are being filled and my order of 9 chicken tenders is taking so long. The employee offers a full refund- I got the ice cream from my kids and they are waiting for it, and Ive already waited, so no, I don't want a refund. Why even ask that?! They eventually bring the food. It is simultaneously cold and burnt. The ice cream is melted. Several items are missing or smaller portions than ordered.

Mobile orders appear to be the lowest priority at this DQ location. Why offer the app at all for loyalty rewards if the restaurant treats those customers as less than? What a disappointing experience.

Atmosphere: 1

Food: 1

Service: 1

There’s this balding ginger girl that’s heavier set who is genuinely the rudest person I’ve encountered in terms of costumer service, from the minute I walked in she had the most nastiest attitude. She can take that personality to McDonald’s.

Atmosphere: 2

Food: 5

Service: 1

My son loves to hangout here after any after school event. He and his friends enjoy their ice cream and combo meals.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Double Cheeseburger, Sundaes, Cheeseburger, Cheeseburger Combo, Reese's Pieces Cookie Dough Blizzard Treat

Wow! I must say that I was pleased with the great attitude Ryder brought. I have had some negative experiences with some employees in the past so I had some very very low expectations. However, I have been pleasantly surprised by the manners, fast service, and delicious food Ryder served me. Cant wait to come back!!!

Atmosphere: 5

Food: 5

Service: 5

Atmosphere is great. When this place first opened they were great. Consistent, quick , normal Dairy Queen quality. We went Friday night just ordered normal blizzards. They had a bunch of workers making them . Ours was made quickly but they sat on the back shelf until they were melted . They brought us the wrong order to our table , came back with the correct order but it appeared to me almost not toppings in either and she had to a partial flip bc the ice cream was very melted . First time it’s been this poor quality in a while but have been noticing more lower star reviews.

Atmosphere: 5

Food: 1

Service: 1

I must say, Ryder was a wonderful young man. He helped us get our food and it was one of the best fast food experiences I have ever had. I highly recommend coming to this location especially when Ryder is working here over the weekend!

Atmosphere: 5

Food: 5

Service: 5

Parking: Very nice bldg.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Banana Split, Sundaes, Chocolate Dipped Cones, Oreo Blizzard Treat, Pumpkin Pie Blizzard Treat, Dipped DQ Cone, Strawberry Sundae, Reese's Pieces Cookie Dough Blizzard Treat

Sereen is the worst cashier i’ve ever encountered. i usually have a great experience at this location, but last night was a real let down. i came in with my brother and sister, and we ordered a cheeseburger combo, fries, a drink, and two ice creams. sereen seemed to barely pay any attention to our requests, and she unsurprisingly put in the order wrong. i asked to look at the receipt and there was no cheeseburger combo, and instead an extra drink i didn’t ask for. we started another order with the combo, but my brother never got his blizzard. when we were filling our sodas, we found one of the machines broken and both of them out of ice. as we were waiting for our food, i noticed an order that looked a lot like ours sitting on the shelf for a long time before she did anything about it. after a good ten minutes, she gave us our order on a tray, when we had asked for takeout. when we asked for a bag, she handed us the bag. i gave her a confused look and she said “oh i guess i can bag it for you.” i just took the bag and bagged it myself. the fries were cold, and she handed us a milkshake with no whip cream. we asked to get whip on it, and she said “oh this is someone’s else’s.” there was no one else waiting to pick up food… Please just fire Sereen. i have no idea how someone can be this incompetent.

Atmosphere: 1

Food: 1

Service: 1

Went here for a nice lunch with family and the food was fresh and tasty. The staff were friendly and helpful as well.

Atmosphere: 5

Food: 5

Service: 5

This place is new and clean. The drive thru is quick and the food hot. I got Burgers and ice cream, the dipped cone. The burger was 7/10 for fast food. I also love the cheese curds. For fast food dairy queen, this is one of the best ones I have been to. It meets all the expectations of a dairy queen and fast food. Its quick, hot, and prices are competitive. The food is satisfying and doesn't leave you wanting.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Cheeseburger, Dipped DQ Cone

Horrible employees my order took over 45 min and there was a door dasher that had been waiting before me to get an order and he asked her to check to see if the order was ready and she yelled at him and said no and told him to get out

Atmosphere: 1

Food: 2

Service: 1

Good food expensive good but not cheap

Atmosphere: 5

Food: 4

Service: 3

Went for my favorite summertime dessert the strawberry sundae. I was disappointed since this DQ no longer had the wet walnuts that I feel ready give me that fuller flavor of my summer dessert. I was told they no longer serve it so they ended up putting chopped pecan on top which was very dry. We asked for more strawberry syrup to enhance the flavor. Please bring back the wet nuts because they make a huge difference.

Parking: Plenty of parking on the premises

Atmosphere: 4

Food: 3

Service: 3