Placed an order in the app for pickup on 12/22/24 around 9am. When I got to the restaurant the doors were locked. Only the drive thru was opened. Tried to stay in the line but had to go to work, reason why I ordered in the app, so I could pick it up and be on my way. I wrote to customer service because I never received food I paid for because of issues on their end, but of course no response yet.
Atmosphere: 1
Food: 1
Service: 1
Ty Bender
Waiting to pick up a dash order and the store is crowded. Long line. Only 1 employee working the front and she has an attitude because people are asking how long the wait will be. I understand she may be frustrated but still have some good customer service. It isn’t our fault. Store needs better management and more help.
Atmosphere: 1
Service: 1
R. Elder
Too salty
Atmosphere: 2
Food: 2
Service: 4
Recommended dishes: Hamburger
Chasing Purpose
Horrible service. Had to wait for food with no one in line. Then after 10 minutes brings me out a bag with no straw or napkins. I guess when he gave me the drink it didn’t occur to give me one, from being so busy I guess. I don’t know the drive thru guys name but it wasn’t Sarah who’s name is in the receipt. Never again!
Atmosphere: 1
Food: 4
Service: 1
andrew campos
Went for some dinner got off late was about 30 min to close ordered hardess big bag never asked me what drink just asked if that's all I was having had to tell her what drink I wanted. Got to window had drink in hand I put the card down so I could grab drink she handed it back to me so I could just put in her hand I sensed some attitude with that I thanked for the food didn't say anything to me and locked window was very rude wasent a great experience was leaving fries had no salt to them at all I hope you read this response and try to make it a more enjoyable visit.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Hamburger
steve haskell
First time trying this place, definitely not going back. Took 20 mins to get a cold burger with a stale bun. There was only one other person waiting on food.
Atmosphere: 1
Food: 1
Service: 1
Shantavia Royal
I received very poor customer service during this visit and was not pleased at all. I also waited a very long time for my food.
Parking: The parking lot was empty
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Chicken
Annette McKay
Tried to go twice now to the Hull St location. Wait was 27 and 24 minutes respectively just to get to the speaker! Staff is rude and clearly don’t want to be there and don’t want to deal with customer. I will be saving myself the time and frustration and driving to Amelia CH location instead!
Atmosphere: 1
Food: 1
Service: 1
Karen Mosley
My mom and I came through the drive through on 11-21-24 around 8:25 pm.....we were the only ones in drive through....waited on food about 5 minutes....my mom's burger had been sitting so long the cheese was hard.....I went back to the drive through and told them the burger was cold and waited about 10 minutes only to get the same burger back.....shaking my head....the hot dog tray is big enough to hold more than a hot dog causing the hot dog to roll around making a mess.....this is so disappointing....what happened to good customer service......we didn't even take it back we just went down the street to Wendy's
Atmosphere: 1
Food: 1
Service: 1
Dianne Burris
It took AGES to get food out of the drive through. Heard people laughing while trying to order food. Had to honk our horn to get their attention and that didn’t even work.
Edit- downgraded from 2 stars to 1 star after seeing the Owner's response below. I gave the date and time in my review so if corrective action was desired, the Owner had plenty of information to follow up. Instead, I git a canned response with a sketchy link, which BTW, does not work on a mobile device. This place is poorly managed from the top down!
11/9/24 10:33am The food is good and is the correct temperature. That is the extent of the good. I ate inside and waited almost 15 minutes to place my order. Then waited another 5-10 minutes to get my food. I ate inside. No ketchup available...back to the counter, wait to be acknowledged to get it, then back to the table. I unpacked the bag...no napkins available, so back to the counter and wait again. In addition to the wait, the girl working the cash register and getting food (wearing a field hockey sweatshirt) is rude and says nothing other than your total cost. Both of my trips to the front and handing my bag after a ridiculous wait...not a word and seemed terribly inconvenienced customers are here. One of the employees has three (3) kids hanging out in the lobby while they work. They ran around, table to table, yelling, running all over the place and talking to customers. Oh, and had snot and coughing all over the place so they were spreading germs everywhere. Customers also get to listen to loud rap/hip-hop music playing hehind the counter. Im sitting my the front window and can still hear it. If you do come here, definitely go through the drive-thru and plan to wait. Better yet, go somewhere else!! Horrendous experience!!!!!
Atmosphere: 1
Food: 4
Service: 1
Rachel
Horrible service and no workers. Food is always disgusting and greasy. Don’t waste your time here they should be shut down. It’s probably a health violation. Took me 40 minutes to get food and it was awful. I also found hairs all inside my potato sounds
Atmosphere: 1
Food: 1
Service: 1
Jamie Walker
Food is always good. The lobby was closed so the drive thru was a mile long. Ordered through door dash while I waited. Still took over 30 minutes just to get my food. One person working getting orders ready and the window.
Placed an order in the app for pickup on 12/22/24 around 9am. When I got to the restaurant the doors were locked. Only the drive thru was opened. Tried to stay in the line but had to go to work, reason why I ordered in the app, so I could pick it up and be on my way. I wrote to customer service because I never received food I paid for because of issues on their end, but of course no response yet.
Atmosphere: 1
Food: 1
Service: 1
Waiting to pick up a dash order and the store is crowded. Long line. Only 1 employee working the front and she has an attitude because people are asking how long the wait will be. I understand she may be frustrated but still have some good customer service.
It isn’t our fault. Store needs better management and more help.
Atmosphere: 1
Service: 1
Too salty
Atmosphere: 2
Food: 2
Service: 4
Recommended dishes: Hamburger
Horrible service. Had to wait for food with no one in line. Then after 10 minutes brings me out a bag with no straw or napkins. I guess when he gave me the drink it didn’t occur to give me one, from being so busy I guess. I don’t know the drive thru guys name but it wasn’t Sarah who’s name is in the receipt. Never again!
Atmosphere: 1
Food: 4
Service: 1
Went for some dinner got off late was about 30 min to close ordered hardess big bag never asked me what drink just asked if that's all I was having had to tell her what drink I wanted. Got to window had drink in hand I put the card down so I could grab drink she handed it back to me so I could just put in her hand I sensed some attitude with that I thanked for the food didn't say anything to me and locked window was very rude wasent a great experience was leaving fries had no salt to them at all I hope you read this response and try to make it a more enjoyable visit.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Hamburger
First time trying this place, definitely not going back. Took 20 mins to get a cold burger with a stale bun. There was only one other person waiting on food.
Atmosphere: 1
Food: 1
Service: 1
I received very poor customer service during this visit and was not pleased at all. I also waited a very long time for my food.
Parking: The parking lot was empty
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Chicken
Tried to go twice now to the Hull St location. Wait was 27 and 24 minutes respectively just to get to the speaker! Staff is rude and clearly don’t want to be there and don’t want to deal with customer. I will be saving myself the time and frustration and driving to Amelia CH location instead!
Atmosphere: 1
Food: 1
Service: 1
My mom and I came through the drive through on 11-21-24 around 8:25 pm.....we were the only ones in drive through....waited on food about 5 minutes....my mom's burger had been sitting so long the cheese was hard.....I went back to the drive through and told them the burger was cold and waited about 10 minutes only to get the same burger back.....shaking my head....the hot dog tray is big enough to hold more than a hot dog causing the hot dog to roll around making a mess.....this is so disappointing....what happened to good customer service......we didn't even take it back we just went down the street to Wendy's
Atmosphere: 1
Food: 1
Service: 1
It took AGES to get food out of the drive through. Heard people laughing while trying to order food. Had to honk our horn to get their attention and that didn’t even work.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Good sausage and egg biscuit
Atmosphere: 5
Food: 5
Service: 5
Edit- downgraded from 2 stars to 1 star after seeing the Owner's response below. I gave the date and time in my review so if corrective action was desired, the Owner had plenty of information to follow up. Instead, I git a canned response with a sketchy link, which BTW, does not work on a mobile device. This place is poorly managed from the top down!
11/9/24 10:33am The food is good and is the correct temperature. That is the extent of the good. I ate inside and waited almost 15 minutes to place my order. Then waited another 5-10 minutes to get my food. I ate inside. No ketchup available...back to the counter, wait to be acknowledged to get it, then back to the table. I unpacked the bag...no napkins available, so back to the counter and wait again. In addition to the wait, the girl working the cash register and getting food (wearing a field hockey sweatshirt) is rude and says nothing other than your total cost. Both of my trips to the front and handing my bag after a ridiculous wait...not a word and seemed terribly inconvenienced customers are here. One of the employees has three (3) kids hanging out in the lobby while they work. They ran around, table to table, yelling, running all over the place and talking to customers. Oh, and had snot and coughing all over the place so they were spreading germs everywhere. Customers also get to listen to loud rap/hip-hop music playing hehind the counter. Im sitting my the front window and can still hear it. If you do come here, definitely go through the drive-thru and plan to wait. Better yet, go somewhere else!! Horrendous experience!!!!!
Atmosphere: 1
Food: 4
Service: 1
Horrible service and no workers. Food is always disgusting and greasy. Don’t waste your time here they should be shut down. It’s probably a health violation. Took me 40 minutes to get food and it was awful. I also found hairs all inside my potato sounds
Atmosphere: 1
Food: 1
Service: 1
Food is always good. The lobby was closed so the drive thru was a mile long. Ordered through door dash while I waited. Still took over 30 minutes just to get my food. One person working getting orders ready and the window.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Fried Chicken, Sweet Tea
Food was cold.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Chicken Fingers
Loading...