Arby's
$ • Fast Food
Hours:
412 Oriana Rd, Newport News
(757) 877-2736
About Arby's
Customers' Favorites
Fried Mac 'N Cheese Bites 4 Ea
White Cheddar Mac 'N Cheese
Arby's Signature Sandwiches
Smokehouse Brisket Sandwich
Buffalo Chicken Sandwich
Breaded Chicken Tenders
Crinkle Fries Small
Classic Roast Beef
Loaded Curly Fries
Beef 'N Cheddar
Arby's Reviews
Ratings
Menu
Add a Menu
Hours
| Monday | 10AM - 11PM |
| Tuesday | 10AM - 11PM |
| Wednesday | 10AM - 11PM |
| Thursday | 10AM - 11PM |
| Friday | 10AM - 11PM |
| Saturday | 10AM - 11PM |
| Sunday | 10AM - 11PM |
Arby's, a popular fast-food restaurant, has received mixed reviews from its customers. While some praise the location for its consistently good and fresh food, as well as the exceptional customer service, others have experienced issues with the staff's handling of compensation and coupons.
The customer service at this Arby's location has been described as "amazing" and "top-notch," with employees who are patient, pleasant, and ensure the order is accurately placed and fulfilled. Customers have also appreciated the staff's willingness to offer deals and discounts, which have helped them save money.
However, one customer faced a frustrating situation when trying to use compensation cards, with the staff member initially hesitant to honor them. This incident highlights the need for better training and a more consistent approach to customer service across all Arby's locations.
Overall, the reviews suggest that this Arby's location provides a generally positive dining experience, with delicious food and friendly staff, but there is room for improvement in handling customer concerns and ensuring a consistently excellent level of service.