Hardee’s

13165 Jefferson Ave, Newport News
(757) 989-8905

Recent Reviews

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Esvin Gonzalez

Slow drive too

mike bone

Terribly slow. Said they didnt have any pork for the advertised sandwich to pull up. Three cars go through drive thru so I pull back. 25 minutes later I get my sandwich and it was nasty.

Atmosphere: 1

Food: 1

Service: 1

Dawn Nelson

My biscuit was hard on the bottom.

Atmosphere: 3

Food: 2

Service: 3

Nick Adkins

Go to this restaurant daily today I ordered my hashbrowns well done extra crispy by the time I got to the stoplight out of the parking lot. My whole bottom of my bag was completely soaked in grease. I turned around, took my bag back. It had an awful experience. There’s really no need to go in details just know if customer service is what you’re looking for. This is not the place Fresh hot food again. This is not the place. I was a daily customer and today will be my last I work too hard for my money. Oh, I forgot the best part after I stood at the counter for 12 1/2 minutes waiting for my remake of a sausage biscuit and hashbrowns. I was told by the cashier why do I come there every day that if she goes somewhere and their food is not right, she just doesn’t go there anymore. Talk about customer retention. This place will be like all the rest of the places on that side of town the side of town is suffering from tooth decay and it’s really sad my biscuit never got replaced. She asked me why would she replace it? There was nothing wrong with it. It was the hashbrowns mind you it sat on the counter not to heat shoot for 12 1/2 minutes so of course my biscuit was ice cold

Atmosphere: 1

Food: 1

Service: 1

Gabe Taylor

waited for 30 mins in the drive through just for some brainiac to lose our order. do better.
update: the order was wrong

Jon D.

12 minute wait for fast food at a drive thru... pure incompetence working here. Occured around 1205pm

Atmosphere: 1

Food: 3

Service: 1

Rob Aversa

Food hot and fresh made. Staff were a little slow but courteous and friendly.

Atmosphere: 5

Food: 5

Service: 4

Justin Summers

29 May 2025 at 6:30 pm I ordered my food and staff seemed rude and I order large big ham and cheese meal. Paid for large and they gave me a medium and said they ran out of large cups. Then gave me another drink to make the difference. Gave me a tiny ham and cheese sandwich go inside and manager places the sandwich back on warmer and then an employee tried to give me the same sandwich in return. This is the only time I had bad service. The picture below is the managers making of the sandwich and doesn't have cheese on it. This team is setting a bad reputation and wasnt even busy.

Atmosphere: 1

Food: 1

Service: 1

Vivian Meredith-Lucas

Good service. The staff was nice. We ordered on the speaker box.

Atmosphere: 4

Food: 3

Service: 4

Mona Minich

They didn't have chicken thighs, legs,breast ot wings. So I went somewhere else. KFC instead.

Silver Surfer

It's Hardee's what'd you expect Michelin 2 star dining?

Atmosphere: 2

Food: 2

Service: 2

Kimberly Nielsen (Kim)

Servers were rude to individuals with disabilities and didn’t take there orders. They only stared at us and took others orders.

Atmosphere: 1

Food: 1

Service: 1

Eya Lashonn

Just left from here I waited 20 mins before my order could be taken there were others in from of me waiting for a long time too to place they order. After I got my food I had to wait another 20 minutes just to get my cup. Yes there were only 4 ppl working but still should of been some team work going on the lady at the window only cared about the window and the person the loby orders was slow and didn’t know what he was doing and nobody wanted to help him. Honestly need to just shut this location down

Paul Cafferkey

Went there for an early breakfast everyone was bright and cheery.food was good coffee was good .

Iris Booker

Hardee's has the best breakfast sandwiches.

Atmosphere: 5

Food: 5

Service: 5

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