Hayashi Sushi & Grill

11820 Merchants Walk, Newport News
(757) 223-5783

Recent Reviews

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Matt Klass

One of the greatest meals I've ever had in my life. Staff was fabulous, food was beyond incredible, and our chef was top notch. No complaints at all about my experience here, highly recommended to anyone in the area who wants to fill their belly and their hearts.

Silvia Quinn

I was charged 18% gratuity for a party for 2 guests. Also dirty towels left on a table beside the hostess stand. Food was very good.

Atmosphere: 3

Food: 4

Service: 4

Vivian Powell

Had a wonderful visit to this restaurant. The environment was comfortable, the facility was clean, and the employees were attentive throughout my visit. Everything appeared well maintained and organized. Overall, I had a very positive experience and would happily return.

Atmosphere: 5

Food: 5

Service: 5

isabella moore

Terrible management and wait staff. Horrible experience for an entire bachelorette party. The manager immediately ruined our mood as we walked in with unnecessary attitude saying he was cancelling our reservation if i didn’t make it there within 3 minutes, when the rest of the party was there and i just went to park after dropping them at the door. As soon as we were sat at our table, our waiter gave us a time limit to decide on our meals and literally told us he needed to rush us while we also sat and listened to the fire alarm going off for about 10-15 minutes. 0/10. I’ve been going for over 10 years for family celebrations and this one night made an entire party of people decide to never come back again. Find better management, the pink haired guy is horrible for business. If no stars was an option, there’d be 0 on my end.

Atmosphere: 1

Service: 1

Ajada Talton

Came here for a family celebration, John was our server. Our server and chef were great! Amazing service and food!

Atmosphere: 5

Food: 5

Service: 5

Stephanie Sodorsky

I have been to several hibachi restaurants moving state to state but this is the worst one I've been to. The restaurant was very hot and the spacing between tables where they cook is poor. I had someone slide into the back of my chair even though I was sitting very close to our table. The salad dressing was extremely watery. And the food was just bland. I got the fillet mignon dinner and the steak just tastes like unseasoned steak. The noodles were not very good either. The best things were the clear soup and steamed rice. Too expensive and overpriced for a place that doesn't hold that kind of value in thier food.

Shenitha Daughtry

Celebrated my daughter’s 5th grade graduation here. Although there were initial hiccups with my reservation due to a staff member mistake, Jay and the rest of the team made sure to accommodate my party of 14. We were seated as soon as possible and there was no delay with service. They took great care of us and were considerate the entire time. The team was awesome. Thank you

Atmosphere: 5

Food: 5

Service: 5

Teresa Knighton

5 stars all around ✨ 💛 ♥ everyone was great !!

Grace Deguzman

Went out for a graduation dinner for my daughter. We were seated promptly, and the experience was excellent thank you Jayden 👌.
Will definitely be coming back.

Heidi Morales-Hake

I really wanted to give this place a better rating based on my first visit, which was decent and the reason we returned. Unfortunately, the second visit was disappointing.

We arrived when it wasn’t busy and were told there would be a 5–10 minute wait. After about 10 minutes, I asked about the delay after noticing staff and the manager chatting instead of seating guests. We were then seated, but waited another 10 minutes while multiple servers passed by without acknowledging us or taking our order. We ultimately decided to leave, and the manager didn’t appear concerned or attempt to address the situation.

Based on this experience, I won’t be returning, especially with better dining options in the area.

Atmosphere: 2

Food: 2

Service: 1

Karen Roberts

Food was good and plentiful. The staff are courteous and helpful.

Atmosphere: 4

Food: 4

Service: 4

smithrn150

The sushi was very good. We had to order our drinks twice which wasn't that big of an issue. Our edamami was almost uneatable with the amount of salt on it. See pictures. We will probably not be returning.

Atmosphere: 4

Food: 1

Service: 3

Dawn Jenkins

Hibachi lunch with fried rice, veggies and filet mignon. Amazing to say the least. I took home leftovers which heated up well!

Atmosphere: 5

Food: 5

Service: 5

LaRae Johnson

For years, this has been our family’s go-to for all celebrations but tonight was my last. The food was good, not as great as I have become accustomed to in the past. The salad was not good and had mostly old lettuce. Our server was nice, but the overall service from the head host stand was below standard. Rushed, not very pleasant, and just not how restaurants should be run. Restaurant ran of clean glassware and cloth napkins, so we had plastic cups and paper napkins. I understand these things happen but where is the preparation. This restaurant didn’t just open yesterday. I am truly disappointed and didn’t appreciate the “obvious” circling of our table and looks say you were ready for us to leave. Will not be returning. Enjoyed my time here in the past.

Atmosphere: 2

Food: 4

Service: 1

Chris A

Always a great experience and great food

Atmosphere: 5

Food: 5

Service: 5

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