Went to get pizza, no one in line, staff was working on things and not coming to the register, so my husband ordered on scan and go, when pizza was ready it sat there for 20 minutes while they waited on people at the register behind him. When he asked if he could get it the lady at the register rolled her eyes at her and ignored him. Once no one was at the register another person boxed it and handed to him. This was 4pm on 8/9/24 while I waited on the phone.
Atmosphere: 1
Food: 1
Service: 1
Lisa Royal
They was advertised for the month of April and I waited until the last day to try it and it was delicious
Atmosphere: 4
Food: 4
Service: 4
ESP Presents Sudderth
ReChelle Has phenomenal people skills she is very Caring to anyone that comes into her line , I have seen her work a heavy line by herself successfully my visit was very pleasant.
Parking: It was good today
Atmosphere: 5
Food: 5
Service: 5
Lydia Jewell Hinson
I love Sam’s Club Scan and Go or the Club Pick Up option, but I feel that I need to alert you all not to buy the milk at Sam’s. Every time we buy the milk at SC it’s well within the expiration date, but it’s rotten. Bought it a couple of days ago, and just opened the new gallon and as my husband said, “it tastes like the cow ate rotten shrimp.”
The expiration date is for August. This happens EVERY TIME!
Ferguson-Fj Onthemove
Had no string cheese and the handicap toilet was overflowing so water was in the floor. But overall clean and pleasant staff.
Helen C Newman
Food is great, and great customer service
Parking: Newport News, Virginia USA ??
Rhonda Johnson
Ca you say BEYOND FRUSTRATED!! I have been trying for 3 days to get in touch with the bakery dept. I even call the front desk and they said that they would page them and that they still would not answer. I just stayed on the phone for almost 10 minutes trying yo get through to SOMEBODY!!!
POOR, POOR CUSTOMER SERVICE
Charito Cruz
I am a 23 years membership, I have been given a ticket for handicapped parking which is not mark or no other sign that it was not fair I have park there for so many years and now your Assistant Manager she’s very very rude to me and showed her the parking and said to me that is my fault that I got caught,, she didn’t to treat me like that and I will make Sam’s Club to pay me 150 dollars. that I have paid for and I will help the others for them not to get a ticket.. Till you all do something about it. Manager you all have no right to look down on people or member like me.
Charito Cruz
I am a 23 years membership, I have been given a ticket for handicapped parking which is not mark or no other sign that it was not fair I have park there for so many years and now your Assistant Manager she’s very very rude to me and showed her the parking and said to me that is my fault that I got caught,, she didn’t to treat me like that and I will make Sam’s Club to pay me 150 dollars. that I have paid for and I will help the others for them not to get a ticket.. Till you all do something about it. Manager you all have no right to look down on people or member like me.
John R. Kies Bull
Great place, however some of the employees were rude, and inconsiderate.
They lost my baby cake and then gave me an attitude the whole time. The day before her party they definitely just lost me as a customer
Peter Smith
yes they are awesome and things for home.
Parrotte Parsons Marie
customer service! My daughter purchased a TV online to pick up at 5. Got at the store at 4 and someone canced the order. Now she has to wait until the money is back in the account. Manager said, sorry, they messed up ,but nothing he could do. It's been three days now. What happen to satisfied customers.
Tiffani McCarthy Nelson
I love this Sams club. I have never been irritated with them until today. I have waited 25 min for a rotisserie and the lady came out and saw us waiting on her to take them out after the timer stopped. She came out added 15 min and did not even acknowledge any of us we noticed after she walked away she added 15 min. Where is the customer service to acknowledge us and say I apologize but they are not ready yet. I have a Sams, BJs and Costco card. Next time I need a Rotisserie I will just start at Costco so I won’t inconvenience the workers in the meat Dept at Sams. I’ve never had any issues except when I need something from the meat Dept.
Went to get pizza, no one in line, staff was working on things and not coming to the register, so my husband ordered on scan and go, when pizza was ready it sat there for 20 minutes while they waited on people at the register behind him. When he asked if he could get it the lady at the register rolled her eyes at her and ignored him. Once no one was at the register another person boxed it and handed to him. This was 4pm on 8/9/24 while I waited on the phone.
Atmosphere: 1
Food: 1
Service: 1
They was advertised for the month of April and I waited until the last day to try it and it was delicious
Atmosphere: 4
Food: 4
Service: 4
ReChelle Has phenomenal people skills she is very Caring to anyone that comes into her line , I have seen her work a heavy line by herself successfully my visit was very pleasant.
Parking: It was good today
Atmosphere: 5
Food: 5
Service: 5
I love Sam’s Club Scan and Go or the Club Pick Up option, but I feel that I need to alert you all not to buy the milk at Sam’s. Every time we buy the milk at SC it’s well within the expiration date, but it’s rotten. Bought it a couple of days ago, and just opened the new gallon and as my husband said, “it tastes like the cow ate rotten shrimp.” The expiration date is for August. This happens EVERY TIME!
Had no string cheese and the handicap toilet was overflowing so water was in the floor. But overall clean and pleasant staff.
Food is great, and great customer service
Parking: Newport News, Virginia USA ??
Ca you say BEYOND FRUSTRATED!! I have been trying for 3 days to get in touch with the bakery dept. I even call the front desk and they said that they would page them and that they still would not answer. I just stayed on the phone for almost 10 minutes trying yo get through to SOMEBODY!!! POOR, POOR CUSTOMER SERVICE
I am a 23 years membership, I have been given a ticket for handicapped parking which is not mark or no other sign that it was not fair I have park there for so many years and now your Assistant Manager she’s very very rude to me and showed her the parking and said to me that is my fault that I got caught,, she didn’t to treat me like that and I will make Sam’s Club to pay me 150 dollars. that I have paid for and I will help the others for them not to get a ticket.. Till you all do something about it. Manager you all have no right to look down on people or member like me.
I am a 23 years membership, I have been given a ticket for handicapped parking which is not mark or no other sign that it was not fair I have park there for so many years and now your Assistant Manager she’s very very rude to me and showed her the parking and said to me that is my fault that I got caught,, she didn’t to treat me like that and I will make Sam’s Club to pay me 150 dollars. that I have paid for and I will help the others for them not to get a ticket.. Till you all do something about it. Manager you all have no right to look down on people or member like me.
Great place, however some of the employees were rude, and inconsiderate.
Restaurantji Recommends
Good ice cream. Good pizza. Good everything
They lost my baby cake and then gave me an attitude the whole time. The day before her party they definitely just lost me as a customer
yes they are awesome and things for home.
customer service! My daughter purchased a TV online to pick up at 5. Got at the store at 4 and someone canced the order. Now she has to wait until the money is back in the account. Manager said, sorry, they messed up ,but nothing he could do. It's been three days now. What happen to satisfied customers.
I love this Sams club. I have never been irritated with them until today. I have waited 25 min for a rotisserie and the lady came out and saw us waiting on her to take them out after the timer stopped. She came out added 15 min and did not even acknowledge any of us we noticed after she walked away she added 15 min. Where is the customer service to acknowledge us and say I apologize but they are not ready yet. I have a Sams, BJs and Costco card. Next time I need a Rotisserie I will just start at Costco so I won’t inconvenience the workers in the meat Dept at Sams. I’ve never had any issues except when I need something from the meat Dept.
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