Subway
13175 Jefferson Ave #11, Newport News
(757) 890-9888
Recent Reviews
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I visit this subway location regularly, and my experiences vary. There is one older African American woman who stands out for her kindness and genuine care for customers. However, the assistant manager and the owner tend to be less welcoming. On several occasions, I have placed orders through the app only to arrive and find that my order is missing, which can be quite frustrating, especially during a lunch break when time is limited
We order from the app every couple of weeks. Not sure why I haven't reviewed this place before. Always great timing and great sandwiches. Tonight 6/13/25 was just a reminder of the fantastic quality and service that we have always received.
Atmosphere: 5
Food: 5
Service: 5
First time to this subway sandwiches were well made and the service was excellent facility was clean and well kept
Atmosphere: 5
Food: 5
Service: 5
Great, smiles every Friday night I get the best customer service.
This is absolutely horrible.I just pay $17 what's?
This supposed to be a cheese philly there is absolutely no meat on .
Atmosphere: 1
Food: 1
Service: 1
Tevin made the most beautiful sandwich! He was very kind and provided excellent service. Wonderful person, clean store, and good sandwich
Atmosphere: 5
Food: 5
Service: 5
Very ? good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
DO NOT ORDER. FROM THIS SUBWAY!!!
Ordered 4 subs for delivery. 1 was supposed to be packed with ham, had 1 slice. Refused to refund my money and insisted i had to bring the sub back to be remade. I got delivery because i am handicapped. Manager is completely inept and Robby should fire her. Refused to give and contact info for owner other than a name. Workers are lazy too.
Atmosphere: 1
Food: 1
Service: 1
This place takes SO long to make mobile orders
Atmosphere: 1
Food: 2
Service: 1
Good spot, not too busy outside of lunch hours. I've always had great customer service. Super patient with custom ordered sandwiches. Small store but almost always has sitting room. I normally just grab and go but for a Subway, I wouldn't mind sitting in sometime.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Subway Club
Restaurantji Recommends
I haven't been to a subway in years. The prices are doubled. Main reason for 5 stars is because the food is still good and an employee named LU. Lu gave excellent recommendations and has excellent customer support.
Atmosphere: 4
Food: 5
Service: 5
Ordered on the app at 6pm. As I type this it is now 7:05 and I am still waiting for my PREPAID order of 2 sandwiches. The store has a total of 6 people in it, including the employees. Do better. Subway, do better.
Atmosphere: 3
Food: 4
Service: 1
I enjoyed the food and atmosphere the place is very friendly and clean l always eat in and is wheelchair accessible.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Forest Ham and Turkey Breast
I wouldn’t recommend this subway !The bread is old and the meat is also old! You can tell by tasting it! Food not fresh at
Food: 1
Service: 1
I usually order online for pickup. You would think having it written out would make it easy to get the order correct but nope. Every single time it’s wrong. Super annoying.
Food: 1
Service: 1
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