SUKI HANA
12300 Jefferson Ave, Newport News
Recent Reviews
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They are great people with great food the food is amazing
Atmosphere: 5
Food: 5
Service: 5
Bad customer service by owner will not be returning
Service: 1
I spend a lot of time in this mall because I work here. I also spend a lot of money eating in this mall because it’s quick and I don’t have to leave to find lunch or dinner. With that being said I eat at this particular restaurant a lot and so does my team. Today I went by and ran into the guy that never smiles ( I’m guessing he’s the owner ) and the team that never understands what I’m saying. I ordered wings and white rice that came up to $13 and some change . After my order was prepared I asked for this sauce that was in a little container that was given to me the other day when I ordered the exact same thing. I was told .55c I stated that I wasn’t charged the other day one guy acted like he didn’t understand Mr. No smile said price again. I was about to use my card and that not allowed because it’s a $5 min . Well that’s a shame, after today I won’t be going back it’s to many other places that have great customer service to eat at that actually smile when customers are at the restaurant.
Service: 2
I ordered the fried tofu combo. I repeatedly told the cashier I wanted tofu because he kept saying, "Rice and veggies." My husband even repeated to him after I told him 3 times I wanted tofu. We even pointed to the picture on the menu of the tofu meal. The Asian lady hands me my meal without the Tofu. I told her I wanted tofu, and we told the cashier 4x we ordered the tofu! She told me he didn't charge me and that I had to pay the difference. I told her they messed up my order and that I shouldn't have to pay the difference. But I paid the difference anyway. After waiting for 10 minutes, I asked the lady, "Where is my order?" She tells me two more minutes. Then she started to yell at me, "What is my problem?" I told her that "My problem is that you messed up my order and charge me for your messed up! I want a REFUND!" She continued to yell at me, but I didn't hear what she said. I continued to say, "I want a REFUND! You messed up my order!" As soon as I was close to the register, she stopped yelling at me and refunded my husband. I WILL NEVER EAT AT THIS PLACE AGAIN BECAUSE OF HER HORRIBLE CUSTOMER SERVICE!
Atmosphere: 1
Food: 1
Service: 1
My friend and I went to this place to eat and first they messed up her order then charged her 3 dollars extra cause they messed up and made her chicken when it was salmon she ordered I had shrimp when we got to the table to eat the food I opened mine and started to mix it all together and noticed something black on my shrimp and it appeared to be a fly cooked with my food
Food was great but my stomach took a nose dive after the meal I had this time.
Atmosphere: 5
Food: 1
Service: 5
I'm a regular customer,this is the first time that I have ever been disappointed with meal June ,4,2024!!?
Today I stopped in and ordered a small vegetable tray. Once I got home and opened the tray my vegetables were soft and soggy. Also could smell a scoach order and taste, like they had been sitting on the grill a long time. I usually watch as the vegetables are cooked. But the wad passed down as cashier got my drink..
Very disappointed, but hey it happens.
I will return...
Atmosphere: 4
Food: 2
Service: 4
Teriyaki chicken yum!
Atmosphere: 4
Food: 5
Service: 4
The food's really good but very prices, charging over $10 for 4pcs chicken wings-theyre tasty especially with the sauce- but it is very expensive,
Atmosphere: 4
Food: 4
Service: 4
Do not come here. I asked for white sauce after making a $20 purchase and he told me no because there is a $5 minimum for card. I had the money for it but they were trying to make me pay even extra after I already asked for white sauce in my original order. They’re greedy and rude I would’ve returned my food if I could.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
BUGS IN FOOD!!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Teriyaki, Side of Vegetable
This is definitely my go to spot. Their food is so fresh & taste wonderful. My favorite is the teriyaki shrimp w/noodle veggies & onions. You do have to ask for the onions…just giving heads up.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shrimp Teriyaki, Side of Noodle, Side of Vegetable, Side of Fried Rice
GREAT FOOD!!
Fast service, and Fresh Food
Atmosphere: 5
Food: 5
Service: 5
GREAT FOOD!!
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