Is Chipotle Grill at this Norfolk, VA. BLACK owned? Extremely rude with attitude! Don't they hire American workers for a American product. Attitude with a PRO BLACK attitude and Service!
Whitney Clements
Line was half way to the door before staff acknowledged anyone. 3 Door dash orders were not ready on time while customers stood there, not being served.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Burrito, Carnitas
Nicholas DeMartino
Most unnecessarily negative experience at this location on 3/20/24 around 9pm. I ordered online and they stiffed me on chips because they ran out. Things happen, just communicate so I don’t walk out and get ripped off. I asked for a refund or credit and a guy tried to act like he couldn’t help because the official Chipotle app is “3rd party”, stated I needed to go through the app and request refund, couldn’t refund any money to a gift-card or offer any other solution. He made it a big deal in front of all the guests. I literally went from one staff member to another trying to figure out what to do while Shaun and the other male insisted I was being cheap and it’s only a dollar for chips. The woman that was there was somewhat helpful as she stepped aside to assist me with the app. In all, I’m upset that the staff made a spectacle of me in front of guests for just wanting to get a simple issue resolved. I wasn’t the only one who was upset as another customer asked for the guys name who turned out to be Shaun. But even she was met with pushback on why she needed to know his name. It was all unnecessary.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Burrito Bowl, Chips, Carnitas
Joel Wilson
You can tell that they were high off drugs and they were rude and the food was horrible was not fresh at all just, just a overall bad experience for my first time never will i be back there. #Moles #is #
Atmosphere: 1
Food: 1
Service: 1
Rick P.
Door states it opens at 10:45am. Multiple times I have came around 11am and the doors still remained locked until an employee unlocks at their own leisure. Currently standing at the door at 11:05 with another customer waiting for the front door to be
Atmosphere: 1
Food: 5
Service: 1
iiamlenora
The fact that they did not have a lot of food ready was weird, and then when they got the food out they tried to give me the old
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Chicken Bowl of Rice and Beans and Cheese
shawn crooks
Vegetarian options: Vegetable options good for Vegetarian. I don't know about vegan. Not sure.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Burrito Bowl
DAS PPG
The food is good and the service is around average or below average. My bottled water was warm.
Atmosphere: 3
Food: 5
Service: 2
Clara Brown
Don’t know what happened but I’ve been here a few times in the last 2 weeks and all the sudden the food is craaazy salty. Like I’m covering it in sour cream to try and make it edible. Before then it was always perfect. I think it might be the beans? I tasted the chicken seperately and it was perfect, and I don’t get much on by bowl, so definitely either the beans or rice or both.
I think the place should just close down the employees don’t care and the food is terrible and I’m calling the management for my
Atmosphere: 1
Food: 1
Service: 1
Tracy Lamar
Confused about what time they close, and wondering what’s the point of only doing mobile orders at 8:30, when they struggle getting mobile orders correct every time !!!!
Atmosphere: 1
Food: 1
Service: 1
Valerie Taitano
The best Chipotle we've ever eaten. My husband said, "Where did you get that food?" I said, "Chipotle", he said, " no, what location? It's really good." We've had Chipotle at different locations in DC, Maryland, Northern Virginia, Portsmouth, Chesapeake (yuck) and another in Norfolk. I don't know what they do differently, but The Ghent location is the best.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chicken Bowl of Rice and Beans and Cheese, Chips & Fresh Tomato Salsa
Abby Buck
This chipotle has the most unprofessional and disrespectful employees I’ve ever encountered. When I ordered chips they rang me up but then said they actually didn’t have chips and couldn’t refund me either. Then after waiting 10 minutes for them to try to refund me they “found some chips in the back.” They kept my order on the counter while I waited for them to fry more chips which took 30 MINUTES. Within this 30 minutes they “accidentally” gave my order away to someone and when I asked where my food went they all started laughing. They remade my bowl but I’ve never had such a bad experience before and will never be back.
Atmosphere: 1
Food: 3
Service: 1
Jessica B.
HORRIBLE Service!!!!!NO CUSTOMER SERVICE!! I order dinner for a friend tonight on Chipotle's website and they received Chinese food. The Doordash driver gave them the wrong bag I know what you're thinking that's not their fault. Well here's where Chipotle's horrible service comes into play I am immediately try to contact chipotle to get this matter resolved as my friend and her two young children are waiting to eat their dinner. To find there is absolutely no way to talk to the actual location or real person for that matter. Every time I would get through the automated prompts to actually let me talk to this store no one would answer the phone. The automated service was tiresome and tedious, and just kept repeating the same thing over and over again. If you try to go the route of the "live" chat, it's just an automated service as well.
First time got chicken bowl but no chicken was in but took family back and all ate out and food was good and people was welcoming..very relaxed
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Burrito Bowl, Steak Quesadilla
Is Chipotle Grill at this Norfolk, VA. BLACK owned? Extremely rude with attitude! Don't they hire American workers for a American product. Attitude with a PRO BLACK attitude and Service!
Line was half way to the door before staff acknowledged anyone. 3 Door dash orders were not ready on time while customers stood there, not being served.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Burrito, Carnitas
Most unnecessarily negative experience at this location on 3/20/24 around 9pm. I ordered online and they stiffed me on chips because they ran out. Things happen, just communicate so I don’t walk out and get ripped off. I asked for a refund or credit and a guy tried to act like he couldn’t help because the official Chipotle app is “3rd party”, stated I needed to go through the app and request refund, couldn’t refund any money to a gift-card or offer any other solution. He made it a big deal in front of all the guests. I literally went from one staff member to another trying to figure out what to do while Shaun and the other male insisted I was being cheap and it’s only a dollar for chips. The woman that was there was somewhat helpful as she stepped aside to assist me with the app. In all, I’m upset that the staff made a spectacle of me in front of guests for just wanting to get a simple issue resolved. I wasn’t the only one who was upset as another customer asked for the guys name who turned out to be Shaun. But even she was met with pushback on why she needed to know his name. It was all unnecessary.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Burrito Bowl, Chips, Carnitas
You can tell that they were high off drugs and they were rude and the food was horrible was not fresh at all just, just a overall bad experience for my first time never will i be back there. #Moles #is #
Atmosphere: 1
Food: 1
Service: 1
Door states it opens at 10:45am. Multiple times I have came around 11am and the doors still remained locked until an employee unlocks at their own leisure. Currently standing at the door at 11:05 with another customer waiting for the front door to be
Atmosphere: 1
Food: 5
Service: 1
The fact that they did not have a lot of food ready was weird, and then when they got the food out they tried to give me the old
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Chicken Bowl of Rice and Beans and Cheese
Vegetarian options: Vegetable options good for Vegetarian. I don't know about vegan. Not sure.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Burrito Bowl
The food is good and the service is around average or below average. My bottled water was warm.
Atmosphere: 3
Food: 5
Service: 2
Don’t know what happened but I’ve been here a few times in the last 2 weeks and all the sudden the food is craaazy salty. Like I’m covering it in sour cream to try and make it edible. Before then it was always perfect. I think it might be the beans? I tasted the chicken seperately and it was perfect, and I don’t get much on by bowl, so definitely either the beans or rice or both.
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Burrito Bowl
Restaurantji Recommends
I think the place should just close down the employees don’t care and the food is terrible and I’m calling the management for my
Atmosphere: 1
Food: 1
Service: 1
Confused about what time they close, and wondering what’s the point of only doing mobile orders at 8:30, when they struggle getting mobile orders correct every time !!!!
Atmosphere: 1
Food: 1
Service: 1
The best Chipotle we've ever eaten. My husband said, "Where did you get that food?" I said, "Chipotle", he said, " no, what location? It's really good." We've had Chipotle at different locations in DC, Maryland, Northern Virginia, Portsmouth, Chesapeake (yuck) and another in Norfolk. I don't know what they do differently, but The Ghent location is the best.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chicken Bowl of Rice and Beans and Cheese, Chips & Fresh Tomato Salsa
This chipotle has the most unprofessional and disrespectful employees I’ve ever encountered. When I ordered chips they rang me up but then said they actually didn’t have chips and couldn’t refund me either. Then after waiting 10 minutes for them to try to refund me they “found some chips in the back.” They kept my order on the counter while I waited for them to fry more chips which took 30 MINUTES. Within this 30 minutes they “accidentally” gave my order away to someone and when I asked where my food went they all started laughing. They remade my bowl but I’ve never had such a bad experience before and will never be back.
Atmosphere: 1
Food: 3
Service: 1
HORRIBLE Service!!!!!NO CUSTOMER SERVICE!! I order dinner for a friend tonight on Chipotle's website and they received Chinese food. The Doordash driver gave them the wrong bag I know what you're thinking that's not their fault. Well here's where Chipotle's horrible service comes into play I am immediately try to contact chipotle to get this matter resolved as my friend and her two young children are waiting to eat their dinner. To find there is absolutely no way to talk to the actual location or real person for that matter. Every time I would get through the automated prompts to actually let me talk to this store no one would answer the phone. The automated service was tiresome and tedious, and just kept repeating the same thing over and over again. If you try to go the route of the "live" chat, it's just an automated service as well.