Gong Cha
4400 Monarch Way, Norfolk
(757) 799-0294
Recent Reviews
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I recently visited Gongcha and was impressed with their wide variety of milk tea options. The drinks were flavorful and refreshing, and I appreciated the customizable sweetness levels. I tried their classic milk tea with boba, which had a perfect balance of tea and milk, and the boba was chewy and fresh.
The staff was friendly and efficient, ensuring a smooth ordering process even during peak hours. The shop had a clean and modern ambiance, making it a pleasant place to relax while enjoying my drink.
Overall, Gongcha offers high-quality milk tea with great customization options, and I look forward to trying more of their unique flavors in the future.
Atmosphere: 3
Food: 5
Service: 4
Love the Strawberry creme brulee smoothie sooooo much! Vibes are great
Atmosphere: 5
Food: 5
Service: 4
So let me say this straight away, I am not a coffee or tea drinker. I never cared for regular coffee and tea, much less the fancy stuff. So take this review with a huge grain of salt.
I've never done business with Gong Cha and would probably never do business with them normally. It's just not my thing. I came specifically for the FFXIV mount code. To get the code, I had to buy three specific drinks at the same time. The lady at the cashier counter knows exactly what they are. I spent about $25, give or take.
The cashier lady kept asking me drink preferences, which I didn't understand at all. I just wanted the code and didn't care that much about the drinks. But I got them anyway, so I might as well review them.
The mango smoothie tasted a little strange, but it was OK I guess. The Macha and chocolate flavored one I really didn't like. I can taste how others could and do like them, but they were definitely not for me.
Parking at this location was a pain. Nearly all the parking spots are metered, so you'll need to bring a roll of quarters with you. The aesthetics of the place just scream "Anime Asian Girly Pink Cute." Again, I can see how others would like it, but I didn't. The pictures that other people took of the place seem spot on.
All in all, I got my FFXIV mount code which was the whole reason I ever came.
Atmosphere: 3
Food: 4
Service: 4
We just left a few minutes ago. We ordered , gotten our receipt, and THEN on top of that we waited an hour to get our drinks just for them to say that they didn’t get our order…THEN we were told that they couldn’t make the drinks without the order showing up for them when we LITERALLY HAD A RECEIPT!!! Didn’t even get a refund either!
Atmosphere: 1
Food: 1
Service: 1
I hate leaving reviews like this and probably wouldn’t have if it wasn’t for a smart remark from an employee didn’t get his name ( had a ponytail and was wearing sunglasses, heavier set ) he should not be working with the public when a customer has a concern and is speaking with another employee you don’t have smart remarks about the conversation that you are not part of. He looked young and maybe he will get wiser with age on how to be mature and interact socially.
Atmosphere: 1
Food: 1
Service: 1
I love it!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Egg Waffle
I've never had a bad experience at Gong Cha/Food Paradise. The staff members have always been so kind, friendly, and helpful, and they have such a great array of options for food and the boba teas. I've never been disappointed with anything I've ordered there, the wait times are always reasonable. It's usually not much of a wait at all unless they're really busy. The prices are pretty reasonable as well. I also LOVE the decor and the atmosphere inside the store. It's lovely and charming.
Atmosphere: 5
Food: 5
Service: 5
Such sweet people working here. Great food!! Out of the garlic soy when I came but so glad I got the teriyaki 10 pc wings instead. Their tea is so diverse here compared to other boba shops. The inside is so cute and I just got a student discount today.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Green Tea Yogurt Drink, Grapefruit Ai-Yu with White Pearl, Original Egg Waffle, Peach Oolong Tea Sparkling, Lychee Green Tea, Matcha Egg Waffle, Strawberry Yogurt Smoothie, Peach Yogurt Drink, Honey Drink, Chocolate Ice Smoothie, Lemon Ai-Yu with White Pearl
UGH this place is soooo cute! Love that they have student discounts! I believe all the products use a milk substitute so it’s good for people with lactose intolerance which I love. I love going here to study n drink the cute boba lattes + they have student discounts tues n Thursdays! I would come everyday but I’d go broke LOL def stop by
Atmosphere: 5
Food: 5
Service: 5
The decoration of this location is beautiful but the concept is not well executed. Walking in I thought I had the wrong location because the outside signage does not indicate 2 restaurants with a shared space. It was really nice to see the Japanese history on the wall which then drew my attention to the asthetics and Japanese language throughout the store.In attempting to use the front kiosk to order food I noticed it was only drinks. There was no signage explaining how to order and the employees were more concerned with socializing with one another. I stood around at least 3 minutes before someone greeted me. That does not seem long, but average greeting time in my experience across multiple eateries 30 seconds or less. After I ordered the employee told me the food kiosks were off to the left instead of being in the same vicinity as the food register.
Atmosphere: 4
Food: 5
Service: 3
Restaurantji Recommends
During our visits to Gong Cha we've had:The Bulgogi sandwich (10/10)Pork Banh Mi (10/10 and a big portion)Shrimp tempura dry noodles (10/10)Boss burger (10/10)Shrimp Shumai (juicy and flavorful, not sure if they're housemade but great nonetheless)The loaded beef and cheese fries (probably the best bang for your buck as it's a huge portion for an appetizer price)As well as the matcha latte and creme brulee drinks which are fantasticThe drinks side has a lot of great unique options and the food side has really good prices for a variety of interesting and delicious meals, the presentation is adorable and the place is pink, cute and very photogenic.
Recommended dishes: Strawberry Smoothie w Creme Brulee, Matcha Milk Drink
I had the pleasure of trying Gongcha's milk tea in August, and I must say, it exceeded all my expectations. As a self-proclaimed boba tea enthusiast, I've tasted my fair share of milk teas from various establishments, but Gongcha truly stands out.First and foremost, the boba pearls in Gongcha's milk tea are exceptional. They strike the perfect balance between chewiness and tenderness, and their consistency is consistently spot-on.Speaking of tea, Gongcha offers an impressive range of flavors to choose from. Whether you prefer classic milk tea, fruity infusions, or even cheese foam toppings, they have something to suit every palate. I particularly enjoyed their traditional milk tea, which had a rich and creamy texture without being overly sweet.The service at Gongcha is top-notch as well. The staff is friendly, knowledgeable, and always ready to assist with recommendations. They take the time to explain the menu and provide guidance based on individual preferences, ensuring that each customer finds their perfect cup of milk tea.Overall, I highly recommend Gongcha for any boba tea lover. It's a place where you can indulge in a satisfying and refreshing beverage while enjoying excellent service.Note: This review is based on my personal experience and taste preferences, and your experience may vary.
Atmosphere: 5
Food: 4
Service: 4
As a lover of all things Boba, I've ordered from them multiple times before, but the customer service by a team member (Cole) tainted my view on this place during an incident. As my order, in which was paid and tipped by me was called, I went to retrieve it from the counter just like any other time. Hesitating, the team member kept asking if it was mine, insisting it may have belonged to a couple (Caucasian) whom ordered after me, insinuating that I may have been lying. After several polite"yes" confirmations, in which I shouldn’t have to do, he finally handed me the drink. Although this may have been an"off" day for him, which I understand, it does not negate the fact that I felt somewhat profiled and very disrespected. The drink was good, the atmosphere is beautiful, and the workers are often nice, but the service I received makes me hesitant to return and felt to let others know.
Workers had amazing customer service, food and drink were both good, also loveddd the beautiful decor.
I ordered caramel black tea creme brûlée is just sooooo good ?
Atmosphere: 5
Food: 5
Service: 5
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