I have never felt more uncomfortable in my life. My sister and I were so excited to go to IKEA for the day and eat some food and get some new plants and walk around. We spend some hours in the store after our meal and come up to self checkout with a $250 purchase. I personally dislike self checkout - but they didn’t have any regular registers open. We wheel our way to the next open register and start scanning. There is immediately an older woman who comes over and stands next to our cart watching our every single move. At one point I looked over my shoulder and she seemed to be less than three feet from me. She then LEANS on the cart. We ring up our stuff and get selected for some random check. I scanned everything, so it wasn’t a big deal until the woman scans EVERY single item in my cart. It took forever! Finally she finished and I go to pay cash. She explains the self checkout doesn’t take cash. I look up and explain they literally have not one employee working a register - so she had to suspend my transaction and take it over to another register. It was time consuming and seemed very….just off. Is it because I have tattoos? Young? I’m not sure but as a local business owner in the community it felt very…not community friendly. :(
Randy W
I’m primarily disappointed in the cleanliness of the self serve areas of the restaurant. At 12 Noon on Monday, the beverage area and the milk/ half and half dispenser were filthy. There were napkins and paper goods that had fallen behind the silverware dispensers and littering the floor. Isn’t anybody cleaning and tidying up? It was disgusting! I can’t imagine it is already so messy after only two hours on a Monday when the store is quiet. This area should be spotless at store opening time.And it seems every time I try to eat here, half of the food is unavailable. 5 minute wait for salmon. 10 minute wait for plant meatballs. Completely out of today’s vegetables already at Noon, so had to settle for corn succotash.More than once have I visited at 10:30 / 11:00 am on Saturday and breakfast was no longer being served.I don’t know if these problems are only happening here at the Norfolk store, or are chainwide, but they need to be addressed.
Atmosphere: 2
Food: 3
Service: 2
Terry Bellamy
Worse ikea I’ve ever been to!!! Food is dry, and burnt. They don’t even serve breakfast. The people have an attitude like you’re bothering them when they serve you. I was wondering why on a Sunday morning the restaurant was empty. I know I will never come back to this IKEA. There is cheaper furniture places with higher quality.
Atmosphere: 1
Food: 1
Service: 1
LE
OK for first timers eating the very few Swedish dishes at IKEA. Very limited menu which doesn't change very much. Perhaps because the IKEA I go to doesn't get much traffic?
Atmosphere: 3
Food: 2
Service: 2
Joseph K
Everyone went shopping but me - bad leg. I stayed in a waiting are for several hours. Very comfortable couches and chairs. Found the snack area (not the full blown restaurant). Mostly self service and paying. Ok for quickie eats. Food was inexpensive and tasty with some quality specialties (Drinks and Swedish chocolate bars!). Good way to kill some time.
Rachel Williams
Very disappointed during this visit. I asked for a glass to pour the paid for water into and was denied unless I wanted to be charged for a fountain drink. When I explained that it was for a disabled customer, I was told that they could not go against store policy. This is despite the fact that the fountain drinks were out of order and there was no way we could have tried to take a soda without paying. This store needs some training if they can’t make reasonable requests to help their disabled customers.
Zeeshan Shahid
Ikea never disappoints whether it be in Canada or the U.S.
Atmosphere: 5
Food: 5
Service: 5
Diane Dales
The care of their culture present. Integrity and what they represent in ethos there. Thank you Ikea in giving us some light and inspiration.
Atmosphere: 5
Food: 5
Service: 5
Shawnda Lee
Store had electrical issues and elevators escalators were down lights out in parking lot yet they still let customers in which was dangerous leaving due to traffic light being out on Ikea way. Staff were rude about carts not being upstairs no type of warning about anything basically we were on our own in the store.
Doris Chatman
Hot dog was water logged, and my smoothie came in a small Ikea hot cup. Not the best showing for your snack bar?
What a wonderful concept for Ikea to provide a cafeteria. Because the place is so large it makes sense to keep customers satisfied and sated, especially when shopping with small children. Ikea runs a clean operation. Even when the dining room seemed really busy we did not have any trouble finding a clean table to sit at. Although the food line was long I felt as though it could have moved faster since all the food is prepared and just needs to be dished up. We thought it was a great idea that Ikea provides special carts to wheel the food trays to the table, making it so much easier and probably avoids many accidents from spills. While the menu was limited, there was something to satisfy a wide variety of tastes and nutritional preferences, including veg meatballs. The prices are very reasonable. All in all, eating here provided a pleasant and affordable dining alternative to other nearby restaurants.
Dennise Cariño-Saspa
This place had been declining since it opened. This is the worst ikea restaurant compared to ikea’s in maryland, northern virginia, even jersey area, and worldwide. Food is never warm, they ran out of everything even when they just opened. All they serve now is greenbeans LOL i think the staff ate all the broccoli and gravy! They now open at 11am which is so late compared to other ikea restaurant which opens at 10am. The servers are very specific about them opening at 11 but they are not even ready, they are rude, racist (which is weird because this is a global brand) and lazy too. I am really sad their quality has gone down. This is not typical ikea. Just go somewhere else.
Kathy Martin-Sheehan
Meatballs are terrific with the sauce.
Wayne Love
Decent food but their customer service is highly lacking.Dine in: Yes
Heather Baxendale Lundie
not impressed at all! I will have no reason to ever go back to that store
I have never felt more uncomfortable in my life. My sister and I were so excited to go to IKEA for the day and eat some food and get some new plants and walk around. We spend some hours in the store after our meal and come up to self checkout with a $250 purchase. I personally dislike self checkout - but they didn’t have any regular registers open. We wheel our way to the next open register and start scanning. There is immediately an older woman who comes over and stands next to our cart watching our every single move. At one point I looked over my shoulder and she seemed to be less than three feet from me. She then LEANS on the cart. We ring up our stuff and get selected for some random check. I scanned everything, so it wasn’t a big deal until the woman scans EVERY single item in my cart. It took forever! Finally she finished and I go to pay cash. She explains the self checkout doesn’t take cash. I look up and explain they literally have not one employee working a register - so she had to suspend my transaction and take it over to another register. It was time consuming and seemed very….just off. Is it because I have tattoos? Young? I’m not sure but as a local business owner in the community it felt very…not community friendly. :(
I’m primarily disappointed in the cleanliness of the self serve areas of the restaurant. At 12 Noon on Monday, the beverage area and the milk/ half and half dispenser were filthy. There were napkins and paper goods that had fallen behind the silverware dispensers and littering the floor. Isn’t anybody cleaning and tidying up? It was disgusting! I can’t imagine it is already so messy after only two hours on a Monday when the store is quiet. This area should be spotless at store opening time.And it seems every time I try to eat here, half of the food is unavailable. 5 minute wait for salmon. 10 minute wait for plant meatballs. Completely out of today’s vegetables already at Noon, so had to settle for corn succotash.More than once have I visited at 10:30 / 11:00 am on Saturday and breakfast was no longer being served.I don’t know if these problems are only happening here at the Norfolk store, or are chainwide, but they need to be addressed.
Atmosphere: 2
Food: 3
Service: 2
Worse ikea I’ve ever been to!!! Food is dry, and burnt. They don’t even serve breakfast. The people have an attitude like you’re bothering them when they serve you. I was wondering why on a Sunday morning the restaurant was empty. I know I will never come back to this IKEA. There is cheaper furniture places with higher quality.
Atmosphere: 1
Food: 1
Service: 1
OK for first timers eating the very few Swedish dishes at IKEA. Very limited menu which doesn't change very much. Perhaps because the IKEA I go to doesn't get much traffic?
Atmosphere: 3
Food: 2
Service: 2
Everyone went shopping but me - bad leg. I stayed in a waiting are for several hours. Very comfortable couches and chairs. Found the snack area (not the full blown restaurant). Mostly self service and paying. Ok for quickie eats. Food was inexpensive and tasty with some quality specialties (Drinks and Swedish chocolate bars!). Good way to kill some time.
Very disappointed during this visit. I asked for a glass to pour the paid for water into and was denied unless I wanted to be charged for a fountain drink. When I explained that it was for a disabled customer, I was told that they could not go against store policy. This is despite the fact that the fountain drinks were out of order and there was no way we could have tried to take a soda without paying. This store needs some training if they can’t make reasonable requests to help their disabled customers.
Ikea never disappoints whether it be in Canada or the U.S.
Atmosphere: 5
Food: 5
Service: 5
The care of their culture present. Integrity and what they represent in ethos there. Thank you Ikea in giving us some light and inspiration.
Atmosphere: 5
Food: 5
Service: 5
Store had electrical issues and elevators escalators were down lights out in parking lot yet they still let customers in which was dangerous leaving due to traffic light being out on Ikea way. Staff were rude about carts not being upstairs no type of warning about anything basically we were on our own in the store.
Hot dog was water logged, and my smoothie came in a small Ikea hot cup. Not the best showing for your snack bar?
Atmosphere: 3
Food: 2
Service: 2
Restaurantji Recommends
What a wonderful concept for Ikea to provide a cafeteria. Because the place is so large it makes sense to keep customers satisfied and sated, especially when shopping with small children. Ikea runs a clean operation. Even when the dining room seemed really busy we did not have any trouble finding a clean table to sit at. Although the food line was long I felt as though it could have moved faster since all the food is prepared and just needs to be dished up. We thought it was a great idea that Ikea provides special carts to wheel the food trays to the table, making it so much easier and probably avoids many accidents from spills. While the menu was limited, there was something to satisfy a wide variety of tastes and nutritional preferences, including veg meatballs. The prices are very reasonable. All in all, eating here provided a pleasant and affordable dining alternative to other nearby restaurants.
This place had been declining since it opened. This is the worst ikea restaurant compared to ikea’s in maryland, northern virginia, even jersey area, and worldwide. Food is never warm, they ran out of everything even when they just opened. All they serve now is greenbeans LOL i think the staff ate all the broccoli and gravy! They now open at 11am which is so late compared to other ikea restaurant which opens at 10am. The servers are very specific about them opening at 11 but they are not even ready, they are rude, racist (which is weird because this is a global brand) and lazy too. I am really sad their quality has gone down. This is not typical ikea. Just go somewhere else.
Meatballs are terrific with the sauce.
Decent food but their customer service is highly lacking.Dine in: Yes
not impressed at all! I will have no reason to ever go back to that store
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