Haven had very good customer service and was sweet.
Tony Hightower
I’ve had some really bad experiences at this subway, but I was in there the other day and that’s why I’m here today making this review. I actually stopped going in there because the customer service was trash and I hate to say that because there’s a lot of good folks working there I’m sure, but it just seems like lack of training but anyway I had no choice. I had to eat there the other day. I didn’t feel like going anywhere else and it was the closest place expecting to have another terrible experience. I was greatly surprised there’s a young lady working in there that I’ve never seen before I couldn’t believe how polite she greeted me with a smile when I walked in the door she even said welcome to Subway, which was very unusual because that had never happened there before there was a few people in line and I couldn’t believe how helpful she was answering questions. They were asking her so when it was my time, I told the young lady what I wanted, she made my sandwich and I realized that I may have told her wrong. So I asked her could she remake the sandwich? She actually smiled at me and said absolutely sir. It’s not a problem. Let’s start over fresh I couldn’t believe it if this would’ve happened before they would’ve been pissed this was actually a sandwich for my wife, so I wanted to make sure it was dead on what she wants so we backed up and started it over. She was super generous. I kept telling her I was sorry that this was my fault and she said absolutely not. Don’t worry about it. We are here to help and to serve you the best that we can.WOWOWOW. So she faked my sandwich. She actually checked me out as well, and I asked her what her name was that I was going to talk to a manager to let them know that they made the right decision by hiring this young lady this place could be so much better if all of their customer service was like this I really could not believe it and I will be back. It was a very good experience. I believe the girls’s name was HAVEN. She couldn’t have been there long or if she has been, I’ve just never seen her, but that’s the kind of service you want polite kind willing to just smile and make sure her customers were happy and satisfied I’ve told three or four friends about it. They’re gonna start going in there as well and they have stopped going there because of the customer service as well. I really hope she sticks around. She could make a great addition to the higher up subway management that’s how you’re supposed to run a restaurant
Atmosphere: 5
Food: 4
Service: 5
aubree
Haven is such a sweet employee! she's very helpful and even walked around the counter to help me on the kiosk. She definitely deserves a raise!
Atmosphere: 5
Food: 5
Service: 5
Meagan White
Haven is a great employee and definitely makes the place better! She gave great service and made sure I got what I wanted!
Atmosphere: 5
Food: 5
Service: 5
lenora sorrows
i met this nice lady named haven that works here, she made sure my experience was a 10/10 definitely will be back again.
Atmosphere: 5
Food: 5
Service: 5
Arlie Cook
Haven is a very good employee! She’s super fast and very friendly!
Atmosphere: 5
Food: 5
Service: 5
Haven Hightower
Shanice works super hard and is ALWAYS helping her team out! Definitely makes the place 10x better!
Atmosphere: 5
Food: 5
Service: 5
s douglas
I like coming here my food is always good and the people are very friendly. Kiana does a great job here at store
Atmosphere: 5
Food: 5
Service: 5
Scott Brose
They do not tell you when using the self service board that they are out of items then when you pay, you cannot get a refund on said items because Apperently a manager at the location is rare.
Atmosphere: 2
Food: 4
Service: 1
Nebula Dusk
Don't go during the lunch rush, the employees can't keep track of an order to save their life, and won't even give refunds or replacement sandwiches if someone takes your sandwich
Employee Ryan had the wrong attitude when asked about the app. This location seemingly keep “system down” in order to avoid military personnel benefiting from online purchase prices. It’s disgusting to think that they’re exploiting our active duty, veteran and retiree’s on base…
Russell Spoon
The food is good but they are really light of the vegetables, and heavy on the sauces. They even give you smaller meat amounts now. They are also having health issues with bread as per the news, and if it's not healthy, then what's the point. The service is fast, and the people are friendly, and you have self checkout, and they remember your order, and that's the only positives I can think of. I ordered a footlong with extra everything on flat bread.
They don't tell you they don't have ice for drinks then are rude when you ask about it. Also they put your food is done when it's not.
Atmosphere: 1
Food: 3
Service: 1
Lydia M
Prices have gone sky high, while quality has not increased at all. Very sad because Subway used to be much more affordable. The ordering kiosks are nice.
Haven had very good customer service and was sweet.
I’ve had some really bad experiences at this subway, but I was in there the other day and that’s why I’m here today making this review. I actually stopped going in there because the customer service was trash and I hate to say that because there’s a lot of good folks working there I’m sure, but it just seems like lack of training but anyway I had no choice. I had to eat there the other day. I didn’t feel like going anywhere else and it was the closest place expecting to have another terrible experience. I was greatly surprised there’s a young lady working in there that I’ve never seen before I couldn’t believe how polite she greeted me with a smile when I walked in the door she even said welcome to Subway, which was very unusual because that had never happened there before there was a few people in line and I couldn’t believe how helpful she was answering questions. They were asking her so when it was my time, I told the young lady what I wanted, she made my sandwich and I realized that I may have told her wrong. So I asked her could she remake the sandwich? She actually smiled at me and said absolutely sir. It’s not a problem. Let’s start over fresh I couldn’t believe it if this would’ve happened before they would’ve been pissed this was actually a sandwich for my wife, so I wanted to make sure it was dead on what she wants so we backed up and started it over. She was super generous. I kept telling her I was sorry that this was my fault and she said absolutely not. Don’t worry about it. We are here to help and to serve you the best that we can.WOWOWOW. So she faked my sandwich. She actually checked me out as well, and I asked her what her name was that I was going to talk to a manager to let them know that they made the right decision by hiring this young lady this place could be so much better if all of their customer service was like this I really could not believe it and I will be back. It was a very good experience. I believe the girls’s name was HAVEN. She couldn’t have been there long or if she has been, I’ve just never seen her, but that’s the kind of service you want polite kind willing to just smile and make sure her customers were happy and satisfied I’ve told three or four friends about it. They’re gonna start going in there as well and they have stopped going there because of the customer service as well. I really hope she sticks around. She could make a great addition to the higher up subway management that’s how you’re supposed to run a restaurant
Atmosphere: 5
Food: 4
Service: 5
Haven is such a sweet employee! she's very helpful and even walked around the counter to help me on the kiosk. She definitely deserves a raise!
Atmosphere: 5
Food: 5
Service: 5
Haven is a great employee and definitely makes the place better! She gave great service and made sure I got what I wanted!
Atmosphere: 5
Food: 5
Service: 5
i met this nice lady named haven that works here, she made sure my experience was a 10/10 definitely will be back again.
Atmosphere: 5
Food: 5
Service: 5
Haven is a very good employee! She’s super fast and very friendly!
Atmosphere: 5
Food: 5
Service: 5
Shanice works super hard and is ALWAYS helping her team out! Definitely makes the place 10x better!
Atmosphere: 5
Food: 5
Service: 5
I like coming here my food is always good and the people are very friendly. Kiana does a great job here at store
Atmosphere: 5
Food: 5
Service: 5
They do not tell you when using the self service board that they are out of items then when you pay, you cannot get a refund on said items because Apperently a manager at the location is rare.
Atmosphere: 2
Food: 4
Service: 1
Don't go during the lunch rush, the employees can't keep track of an order to save their life, and won't even give refunds or replacement sandwiches if someone takes your sandwich
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Employee Ryan had the wrong attitude when asked about the app. This location seemingly keep “system down” in order to avoid military personnel benefiting from online purchase prices. It’s disgusting to think that they’re exploiting our active duty, veteran and retiree’s on base…
The food is good but they are really light of the vegetables, and heavy on the sauces. They even give you smaller meat amounts now. They are also having health issues with bread as per the news, and if it's not healthy, then what's the point. The service is fast, and the people are friendly, and you have self checkout, and they remember your order, and that's the only positives I can think of. I ordered a footlong with extra everything on flat bread.
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Cookies, Chocolate Chip Cookie
Perfect!
Parking: Base is perfect!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doritos Nacho Cheese, Lays Baked Original, Cookies, Coca-Cola Classic
They don't tell you they don't have ice for drinks then are rude when you ask about it. Also they put your food is done when it's not.
Atmosphere: 1
Food: 3
Service: 1
Prices have gone sky high, while quality has not increased at all. Very sad because Subway used to be much more affordable. The ordering kiosks are nice.
Wheelchair accessibility: There is a ramp
Atmosphere: 3
Food: 3
Service: 5
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