The last two times I went there they messed up my order. First time they left out the fries. Second time they must have given me somebody else's order because it wasn't what I ordered.
Atmosphere: 3
Food: 3
Service: 1
Marc Adens Brianvil
This Wingstop experience was beyond disrespectful—it was insulting. I wish zero star was option.
My wife and I waited over 90 minutes for our food. No updates. No courtesy. Just attitude. When we finally asked what was going on, an employee looked us dead in the face and said, “If you want your food so bad, you should come in the back to work.”
Let that sink in.
We were shocked. Other customers around us heard it. Some laughed in disbelief. Others were just as disgusted as we were. This wasn’t a bad day it was a complete breakdown of professionalism, customer service, and basic human decency.
We requested a refund and left furious, still hungry, and still stunned that this is how paying customers are treated.
The employees were rude, unbothered, and absolutely unfit to work in any customer-facing environment. Honestly, this Wingstop needs a full reset staff, management, everything.
Avoid this place like the plague. Unless you’re craving disrespect and cold wings that never show up, stay far away.
Atmosphere: 1
Food: 1
Service: 1
james pirtle
Call these people for 20 minutes straight. No answer
Atmosphere: 1
Food: 1
Service: 1
Laucid
just deplorable
Atmosphere: 1
Food: 1
Service: 1
Mylo Bowles
This place is ridiculous. Delivery driver or customer, both are destined to be a terrible experience. The food has gone downhill and is lackluster and disappointing. The service is abysmal, particularly a man with dreads and glasses that is immensely disrespectful, especially to delivery drivers. They constantly skimp on the portions or will cut out half of your order entirely. Also, the bathrooms are disgusting, as are the floors and the tables which constantly have a sticky residue on them. Flies are constantly swarming your food, while the workers violate every health code under the sun preparing your food. Overall, don’t waste your time or your money going to this awful Wingstop. The worst in the city without a doubt, and sad to see it go on such a downward spiral.
Atmosphere: 1
Food: 1
Service: 1
Zhakiyah R
I called the store MULTIPLE times and nobody answered. To the point where the phone was taken off the hook and just rang busy. This location doesn’t care about customer service. I’ve been eating from this specific location for years and it wasnt this bad before. The new staff is absolutely lazy and the restaurant atmosphere is GHETTO ! i wish i could pick a different wingstop to order from but doordash chooses the store.
Atmosphere: 1
Service: 1
Sean Pearson
They seem to not know how to prioritize customers that are actually in store awaiting their order. I see multiple employees fillings orders for DoorDash/pickup orders for people that aren’t here as opposed to me. I’d pick another location than this one. It was a waste of time
Service: 1
Laffie Robinson
Never ordering from here again. There was hair in my food. That is very disgusting!
Daniel
I stood in line while the cashier was talking to a customer about life and how he shouldn't be doing someone else's job, I stood for about 15 minutes, he finally acknowledged us and took our order.
The employee taking our order had dandruff and dead skin falling off his beard and head onto his shirt, I can't imagine how much of it made it onto our food.
The other employee in the back was on her phone the whole time, and when it came time to make the food she was throwing the food into the fryer.
Very bad customer service, the cleanliness of the restaurant was the worst I have ever seen. There grime everywhere.
Will not be coming back here again.
Atmosphere: 1
Food: 2
Service: 1
Rashena Harvey
Wings soooooo mf goooodddddddd im talm bout innnnnnnn ittttttt
Stood there waiting to have someone take my order at the register. Noone took my order. No one said anything to me. They just kept making doordash orders. I counted 5 employees in the back. Not one person said anything, yet for “whatever” reason they acknowledged another customer that came in after I had been waiting. Absolutely horrible!! This was my second attempt at trying to get a gift card. First time, I was told Deshaun the manager did not show up to work.
Atmosphere: 1
Service: 1
Whitley Powell
I waited a hour for food that I was told that would take 20 minutes finally get the food my daughter order is missing he said imma go fix it so I’m waiting another 10 minutes I end up asking for my money back I’m piss and this was my first time and last time EVER GOING TO A WING STOP ✋🏽
Atmosphere: 1
Food: 2
Service: 1
Dennis Harris
Not worth more than what I am typing right now.
Atmosphere: 1
Food: 1
Service: 1
Brandon Lee
Last 3 times I’ve dealt with this place, which is a combination of online and in person, has been horrible.
Must be new management, because this places used to be pretty stellar.
Only get it on someone else’s dime.
Atmosphere: 1
Food: 3
Service: 1
Christopher Kimball
If you ever wish to watch the phenomenon that is post-covid worker apathy or the merit-less rewarding of one's bad deeds, look no further than Wingstop on West 21st in Norfolk, VA.
Not only did I wait for what felt like an eternity (roughly 30 minutes) in a steaming sauna of old peanut oil vapors, but once my name was called and I was finally given the opportunity to shake free from this chicken hell coop, I found myself void of the sole item for which I walked into that godless venue of regret, my chicken sandwich.
Which begs the question; for what reason did I spend half an hour, wet to the touch from the expelled poultry fumes cascading through this sloppy resturant? For an order of cheese fries? You would think, only I did not order cheese fries. With the vision of an evil M Night Shyamalan, alas, a twist to the twist.
In lieu of returning to the pestilent hotsprings of overcooked chicken tenders and soggy, overly sweetened fries, I accepted my fate, waved goodbye to my wasted money poorly spent, and headed back home for a shower.
The last two times I went there they messed up my order. First time they left out the fries. Second time they must have given me somebody else's order because it wasn't what I ordered.
Atmosphere: 3
Food: 3
Service: 1
This Wingstop experience was beyond disrespectful—it was insulting. I wish zero star was option.
My wife and I waited over 90 minutes for our food. No updates. No courtesy. Just attitude. When we finally asked what was going on, an employee looked us dead in the face and said,
“If you want your food so bad, you should come in the back to work.”
Let that sink in.
We were shocked. Other customers around us heard it. Some laughed in disbelief. Others were just as disgusted as we were. This wasn’t a bad day it was a complete breakdown of professionalism, customer service, and basic human decency.
We requested a refund and left furious, still hungry, and still stunned that this is how paying customers are treated.
The employees were rude, unbothered, and absolutely unfit to work in any customer-facing environment. Honestly, this Wingstop needs a full reset staff, management, everything.
Avoid this place like the plague. Unless you’re craving disrespect and cold wings that never show up, stay far away.
Atmosphere: 1
Food: 1
Service: 1
Call these people for 20 minutes straight. No answer
Atmosphere: 1
Food: 1
Service: 1
just deplorable
Atmosphere: 1
Food: 1
Service: 1
This place is ridiculous. Delivery driver or customer, both are destined to be a terrible experience. The food has gone downhill and is lackluster and disappointing. The service is abysmal, particularly a man with dreads and glasses that is immensely disrespectful, especially to delivery drivers. They constantly skimp on the portions or will cut out half of your order entirely. Also, the bathrooms are disgusting, as are the floors and the tables which constantly have a sticky residue on them. Flies are constantly swarming your food, while the workers violate every health code under the sun preparing your food. Overall, don’t waste your time or your money going to this awful Wingstop. The worst in the city without a doubt, and sad to see it go on such a downward spiral.
Atmosphere: 1
Food: 1
Service: 1
I called the store MULTIPLE times and nobody answered. To the point where the phone was taken off the hook and just rang busy. This location doesn’t care about customer service. I’ve been eating from this specific location for years and it wasnt this bad before. The new staff is absolutely lazy and the restaurant atmosphere is GHETTO ! i wish i could pick a different wingstop to order from but doordash chooses the store.
Atmosphere: 1
Service: 1
They seem to not know how to prioritize customers that are actually in store awaiting their order. I see multiple employees fillings orders for DoorDash/pickup orders for people that aren’t here as opposed to me. I’d pick another location than this one. It was a waste of time
Service: 1
Never ordering from here again. There was hair in my food. That is very disgusting!
I stood in line while the cashier was talking to a customer about life and how he shouldn't be doing someone else's job, I stood for about 15 minutes, he finally acknowledged us and took our order.
The employee taking our order had dandruff and dead skin falling off his beard and head onto his shirt, I can't imagine how much of it made it onto our food.
The other employee in the back was on her phone the whole time, and when it came time to make the food she was throwing the food into the fryer.
Very bad customer service, the cleanliness of the restaurant was the worst I have ever seen. There grime everywhere.
Will not be coming back here again.
Atmosphere: 1
Food: 2
Service: 1
Wings soooooo mf goooodddddddd im talm bout innnnnnnn ittttttt
Food: 5
Service: 5
Restaurantji Recommends
Stood there waiting to have someone take my order at the register. Noone took my order. No one said anything to me. They just kept making doordash orders. I counted 5 employees in the back. Not one person said anything, yet for “whatever” reason they acknowledged another customer that came in after I had been waiting. Absolutely horrible!! This was my second attempt at trying to get a gift card. First time, I was told Deshaun the manager did not show up to work.
Atmosphere: 1
Service: 1
I waited a hour for food that I was told that would take 20 minutes finally get the food my daughter order is missing he said imma go fix it so I’m waiting another 10 minutes I end up asking for my money back I’m piss and this was my first time and last time EVER GOING TO A WING STOP ✋🏽
Atmosphere: 1
Food: 2
Service: 1
Not worth more than what I am typing right now.
Atmosphere: 1
Food: 1
Service: 1
Last 3 times I’ve dealt with this place, which is a combination of online and in person, has been horrible.
Must be new management, because this places used to be pretty stellar.
Only get it on someone else’s dime.
Atmosphere: 1
Food: 3
Service: 1
If you ever wish to watch the phenomenon that is post-covid worker apathy or the merit-less rewarding of one's bad deeds, look no further than Wingstop on West 21st in Norfolk, VA.
Not only did I wait for what felt like an eternity (roughly 30 minutes) in a steaming sauna of old peanut oil vapors, but once my name was called and I was finally given the opportunity to shake free from this chicken hell coop, I found myself void of the sole item for which I walked into that godless venue of regret, my chicken sandwich.
Which begs the question; for what reason did I spend half an hour, wet to the touch from the expelled poultry fumes cascading through this sloppy resturant? For an order of cheese fries? You would think, only I did not order cheese fries. With the vision of an evil M Night Shyamalan, alas, a twist to the twist.
In lieu of returning to the pestilent hotsprings of overcooked chicken tenders and soggy, overly sweetened fries, I accepted my fate, waved goodbye to my wasted money poorly spent, and headed back home for a shower.
FREE LUIGI
Atmosphere: 1
Food: 1
Service: 1
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