We ordered a regular hamburger meal, and the bottom bun was so stale, I probably could have used it as a weapon. My husband got a chicken sandwich meal and a side of spicy nuggets, got home and his nuggets were regular and he was missing his fries. We tried to call them and no one answered the phone. Terrible experience.
Atmosphere: 1
Food: 1
Service: 1
james smiechowski
I asked for a Number 1 double no cheese for $7.64 And an ice water of which they wanted almost $4 for a glass of ice water...for a total of $11.05...only that location charges for water...
Mo Ozz
2nd time, I won't let it happen again. Check your bag, open all your sandwiches because they WILL give you the wrong order. That's your only guarantee here. How much closer are we to having robots work there? I'd pay more to be able to trust they give me what I ask for.
Atmosphere: 1
Food: 1
Service: 1
Leslie Carstens
Extremely rude staff.
Israel L
Used to be a great Wendy's. Wanted to give it one last shot to retain my patronage because it's relatively conveniently located at times Now it should just be shut down. All of my food is cold but I didn't have time to wait for it to be made fresh, the staff are smug unfriendly and basically worthless. God forbid You have to ask for something they forgot, then your treated like your the ahole. Drink machine has like only coke diet coke and sprite and Zero ice, meanwhile it's 100 degrees today outside. So the drinks are hot and the food is cold is the takeaway here. Btw they use what looks like the mop bucket to transfer ice to the drink machine, so if you noticed that after your drink is mostly ice and meldt a little and you drink the last bit that's why it takes stale and like mildew that is because IT IS. Is zero stars a possible score of so this would be a candidate.
Atmosphere: 1
Food: 1
Service: 1
Fudail Frink
Refused to give me service
Ivan West
👍🏼
Atmosphere: 4
Food: 4
Service: 4
William Warren
Never opened until there posted time.
Mr. Phnxgk
I was told they had no mayo to add to their 3$ bacon shit sandwich.
Charles Jenkins
There was an order error which would require a simple order refund to correct the issue. I wanted to add a biscuit to take advantage of the 2 for 1 special. The sales person suggested and indicated that this could be done but, the Manager indicated that he doesn't do any refunds. There would not have been any return of food items. There would be the addison of a biscuit. The Manager said that He didn't do refunds. I asked about customer satisfaction and the Manager just shrugged his shoulders and opened up his eyes largely. I frequently go to this Wendy's and tell my Friends in Poquoson, Va. but, that's about to change due to this unacceptable customer experience. Please correct this issue. The cost of this issue is a sausage cheese biscuit! Really?
Always fresh food, always good service. Fresh fries. Would recommend.
Brian Forsythe
I don’t think these people could get an order right if their lives depended on it. Ordered a big bacon classic-got a bacon and mushroom(yuck-nastiest thing ever). Complete incompetence runs rampant in this place.
Food: 1
Service: 1
jarod beaulieu
Got breakfast here this morning. The casher tried to hide how few home fries she gave me for a large. When I asked her if this was large, she said yes.
Atmosphere: 1
Food: 1
Service: 1
Val Hunt
Excellent service and made special order perfectly. Twice prior had major issues at drive thru but this last great. You never know there.
Atmosphere: 5
Food: 5
Service: 5
Kyleigh Guthrie
Came in for breakfast when drive through was empty and ended up waiting 15 minutes only to get freezing cold food, be tortured by the sound of the fries going off nonstop, and watch 2-3 employees just stand around doing absolutely nothing. Do NOT come here for breakfast unless you want to be disappointed. This wendys is typically great for lunch and dinner but this morning was purely a WTAF moment. >:(
We ordered a regular hamburger meal, and the bottom bun was so stale, I probably could have used it as a weapon. My husband got a chicken sandwich meal and a side of spicy nuggets, got home and his nuggets were regular and he was missing his fries. We tried to call them and no one answered the phone. Terrible experience.
Atmosphere: 1
Food: 1
Service: 1
I asked for a Number 1 double no cheese for $7.64 And an ice water of which they wanted almost $4 for a glass of ice water...for a total of $11.05...only that location charges for water...
2nd time, I won't let it happen again. Check your bag, open all your sandwiches because they WILL give you the wrong order. That's your only guarantee here. How much closer are we to having robots work there? I'd pay more to be able to trust they give me what I ask for.
Atmosphere: 1
Food: 1
Service: 1
Extremely rude staff.
Used to be a great Wendy's. Wanted to give it one last shot to retain my patronage because it's relatively conveniently located at times
Now it should just be shut down. All of my food is cold but I didn't have time to wait for it to be made fresh, the staff are smug unfriendly and basically worthless. God forbid You have to ask for something they forgot, then your treated like your the ahole. Drink machine has like only coke diet coke and sprite and Zero ice, meanwhile it's 100 degrees today outside. So the drinks are hot and the food is cold is the takeaway here. Btw they use what looks like the mop bucket to transfer ice to the drink machine, so if you noticed that after your drink is mostly ice and meldt a little and you drink the last bit that's why it takes stale and like mildew that is because IT IS. Is zero stars a possible score of so this would be a candidate.
Atmosphere: 1
Food: 1
Service: 1
Refused to give me service
👍🏼
Atmosphere: 4
Food: 4
Service: 4
Never opened until there posted time.
I was told they had no mayo to add to their 3$ bacon shit sandwich.
There was an order error which would require a simple order refund to correct the issue. I wanted to add a biscuit to take advantage of the 2 for 1 special. The sales person suggested and indicated that this could be done but, the Manager indicated that he doesn't do any refunds. There would not have been any return of food items. There would be the addison of a biscuit. The Manager said that He didn't do refunds. I asked about customer satisfaction and the Manager just shrugged his shoulders and opened up his eyes largely. I frequently go to this Wendy's and tell my Friends in Poquoson, Va. but, that's about to change due to this unacceptable customer experience. Please correct this issue. The cost of this issue is a sausage cheese biscuit! Really?
Restaurantji Recommends
Always fresh food, always good service. Fresh fries. Would recommend.
I don’t think these people could get an order right if their lives depended on it. Ordered a big bacon classic-got a bacon and mushroom(yuck-nastiest thing ever). Complete incompetence runs rampant in this place.
Food: 1
Service: 1
Got breakfast here this morning. The casher tried to hide how few home fries she gave me for a large. When I asked her if this was large, she said yes.
Atmosphere: 1
Food: 1
Service: 1
Excellent service and made special order perfectly. Twice prior had major issues at drive thru but this last great. You never know there.
Atmosphere: 5
Food: 5
Service: 5
Came in for breakfast when drive through was empty and ended up waiting 15 minutes only to get freezing cold food, be tortured by the sound of the fries going off nonstop, and watch 2-3 employees just stand around doing absolutely nothing. Do NOT come here for breakfast unless you want to be disappointed. This wendys is typically great for lunch and dinner but this morning was purely a WTAF moment. >:(
Atmosphere: 2
Food: 3
Service: 1
Loading...