A.I. order did not discriminate between two types of 12-piece meals. 'Though service was fast, the inability to communicate and/or clarify the order was frustrating. I can recommend at least two ways of reducing errors due to making orders through a voice-controlled computer. Staff were not interested in problem-solving the A.I. issue.
SafeCloud
Went through drive-thru and ordere 3 biscuits for us but when we asked for a honey mustard or two for the chicken biscuit they wanted another 27 cents for sauce? It felt like we were being pranked and we drove off instead. If that's recurring, we might have to refund the order or charge back if that's denied since the only reason we get a chicken biscuit or chicken there at all is to have it with the honey mustard sauce. Seems ridiculous.
Cheyenne Steph
Staff is always super nice and polite. Foods always hot and fresh. Definitely recommend.
Nancy Howell
Employees was friendly and helpful and restaurant was clean
The lady was rude and instead of looking to me to explain anything she just talked to the people around her they didn’t all the food for my order which was a family meal because they were in the process of closing. It was just a bad experience and the chicken was dried up and the sides were old
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Chicken
Andrea
This was an awful experience. Twice, we were asked if our order was dine-in or to-go. Twice, we replied it was dine-in. We received our order (after an extended wait) inside a bag and in boxes…a to-go order. One order was correct, and the other was wrong and contained a side order that was half of what it should have been. One of the orders contained a nearly raw biscuit. When I explained that my order wasn’t right, I was told that I would have to wait to get what I had actually ordered. My dining companion would have finished eating before I ever received what I actually ordered. No apologies: nothing at all. Will not return to this restaurant. Have never eaten at such a bad Bojangles.
Atmosphere: 4
Food: 1
Service: 1
Andi
This was an awful experience. Twice, we were asked if our order was dine-in or to-go. Twice, we replied it was dine-in. We received our order (after an extended wait) inside a bag and in boxes…a to-go order. One order was correct, and the other was wrong and contained a side order that was half of what it should have been. One of the orders contained a nearly raw biscuit. When I explained that my order wasn’t right, I was told that I would have to wait to get what I had actually ordered. My dining companion would have finished eating before I ever received what I actually ordered. No apologies: nothing at all. Will not return to this restaurant. Have never eaten at such a bad Bojangles.
Jennifer Canning
Employees have attitudes, they ignore you and this is the third time that I ordered a 2 chicken breast meal and got a leg in a thigh. Missed part of our order altogether. Then when I returned to get my right food, I was ignored at the counter again. One of the employees was SO high that she kept trying to put the lid on someone's order upside down. She tried three times before she flipped it over. Maybe if they laid off the marijuana while they're working they can get people's orders right!!!
I went in to get some chicken and sweet tea. Unfortunately, the tea wasn’t very sweet at all but the chicken was absolutely amazing and the service was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
Kyle
The staff here is amazing! Tim the manager really knows what he's doing! You can tell he is dedicated to running the best Bojangles around.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg & Cheese Biscuit
Tyler Finley
Love there biscuits
Atmosphere: 4
Food: 4
Service: 4
Mrs Brown
Came thru drive through. The gentleman on the speaker was nice. Placed my order and got food. There wasn't a long wait as I came in between breakfast and lunch..... food was delicious. Service was good. Will be back. I asked if it was too late for sausage, and he informed me they serve breakfast all day. Awesome!
Atmosphere: 4
Food: 4
Service: 4
William Dickerson
Hate the new bo biscuits wish the 2for 5 ham biscuits were still available can't believe thay replaced the ham biscuits with the bo biscuits as the deal thair not grate at all
A.I. order did not discriminate between two types of 12-piece meals. 'Though service was fast, the inability to communicate and/or clarify the order was frustrating. I can recommend at least two ways of reducing errors due to making orders through a voice-controlled computer. Staff were not interested in problem-solving the A.I. issue.
Went through drive-thru and ordere 3 biscuits for us but when we asked for a honey mustard or two for the chicken biscuit they wanted another 27 cents for sauce? It felt like we were being pranked and we drove off instead. If that's recurring, we might have to refund the order or charge back if that's denied since the only reason we get a chicken biscuit or chicken there at all is to have it with the honey mustard sauce. Seems ridiculous.
Staff is always super nice and polite. Foods always hot and fresh. Definitely recommend.
Employees was friendly and helpful and restaurant was clean
Great prices for the size and choices
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cole Slaw, Bo Fries, Bo's Chicken Sandwich Combo, Fried Chicken, 8pc Chicken Meal, Southern Gravy Biscuit Combo, 12pc 4 Chicken & 8 Chicken Supremes Meal
The lady was rude and instead of looking to me to explain anything she just talked to the people around her they didn’t all the food for my order which was a family meal because they were in the process of closing. It was just a bad experience and the chicken was dried up and the sides were old
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Chicken
This was an awful experience. Twice, we were asked if our order was dine-in or to-go. Twice, we replied it was dine-in. We received our order (after an extended wait) inside a bag and in boxes…a to-go order. One order was correct, and the other was wrong and contained a side order that was half of what it should have been. One of the orders contained a nearly raw biscuit. When I explained that my order wasn’t right, I was told that I would have to wait to get what I had actually ordered. My dining companion would have finished eating before I ever received what I actually ordered. No apologies: nothing at all. Will not return to this restaurant. Have never eaten at such a bad Bojangles.
Atmosphere: 4
Food: 1
Service: 1
This was an awful experience. Twice, we were asked if our order was dine-in or to-go. Twice, we replied it was dine-in. We received our order (after an extended wait) inside a bag and in boxes…a to-go order. One order was correct, and the other was wrong and contained a side order that was half of what it should have been. One of the orders contained a nearly raw biscuit. When I explained that my order wasn’t right, I was told that I would have to wait to get what I had actually ordered. My dining companion would have finished eating before I ever received what I actually ordered. No apologies: nothing at all. Will not return to this restaurant. Have never eaten at such a bad Bojangles.
Employees have attitudes, they ignore you and this is the third time that I ordered a 2 chicken breast meal and got a leg in a thigh. Missed part of our order altogether. Then when I returned to get my right food, I was ignored at the counter again. One of the employees was SO high that she kept trying to put the lid on someone's order upside down. She tried three times before she flipped it over. Maybe if they laid off the marijuana while they're working they can get people's orders right!!!
Atmosphere: 1
Food: 3
Service: 1
Never buy fried chicken at a gas station
Atmosphere: 1
Food: 2
Service: 2
Restaurantji Recommends
I went in to get some chicken and sweet tea. Unfortunately, the tea wasn’t very sweet at all but the chicken was absolutely amazing and the service was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
The staff here is amazing! Tim the manager really knows what he's doing! You can tell he is dedicated to running the best Bojangles around.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg & Cheese Biscuit
Love there biscuits
Atmosphere: 4
Food: 4
Service: 4
Came thru drive through. The gentleman on the speaker was nice. Placed my order and got food. There wasn't a long wait as I came in between breakfast and lunch..... food was delicious. Service was good. Will be back. I asked if it was too late for sausage, and he informed me they serve breakfast all day. Awesome!
Atmosphere: 4
Food: 4
Service: 4
Hate the new bo biscuits wish the 2for 5 ham biscuits were still available can't believe thay replaced the ham biscuits with the bo biscuits as the deal thair not grate at all
Atmosphere: 4
Food: 2
Service: 4
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