Bad costumer service. Been in the last two times and kids running the place. New boy today seemed super aggravated. Even heard not so good language coming from him. This place seems to be going down hill fast. Icecream was good. That's why there is 1 star given!
Jeff Proffitt
5 stars are very Rare with me , you know that this fellow working here was so very friendly and respectful. My Hats off to this guy
Joshua Garcia
Ice cream is made fresh in store, and waffles. Birthday cake remix is my favorite!
Cassie Williams
The owner is incredible and so kind! We brought a big group of girls from japan and their experience at cold stone was wonderful!
Slick Rick
Best place to get ice cream and cakes!
Raquel Garcia
Favorite ice cream store
Erin Lichnerowicz
Ice cream was super soft and melty, and the chocolates tasted freezer burned. Pretty gross, especially considering how expensive it is. Also their management is pretty bad, one manager in particular does not listen to customers at all and he gets orders wrong even after being told 3 times what one order is. Definitely won't be coming back.
Ben Telling
I waited in line for 10 minutes and when I came upThe dude totally ignored me and walked to the next customer in line!!! Never said a word!!
Elizabeth Vandyke Pifer
The best Cold Stone EVER! Super clean, friendly, and overall great place.
Samara Kast
My friend and I frequently go to the one in Christiansburg, we love that one. However, we went to this Radford one once a while back and the person who served us filled our cups no more than half full (if that) and didn't clean the scoops in between, so I had cotton candy mixed in with my salted caramel. I go there to pay $6 for a decent portion of delicious ice cream, not to pay $6 for four bites of mediocre ice cream. I submitted a complaint and never heard back, my friend called the store and was basically called a liar and dismissed rudely.
Open for only 5 hours day, as a college student it would be nice to have a treat on break or after class. I wish my only option wasn't from 5pm till 10pm
Steve Webb
Ice cream was delicious. Maggie waited on us. Very friendly and enjoyed our visit.
Lexi B.
Went here when the place was insanely crowded. There was only one girl at the counter and she handled the chaos well. She went above and beyond the call of duty in the customer service industry. 10/10 employee. And the ice cream is great :)
Ben F.
Went in on a day where there was lines out the door and only one worker. Employee Darcy at the Radford store handled the massive amount of people professionally and as quickly as she could under that much pressure. Happy with the service and the very tasty ice cream
Bad costumer service. Been in the last two times and kids running the place. New boy today seemed super aggravated. Even heard not so good language coming from him. This place seems to be going down hill fast. Icecream was good. That's why there is 1 star given!
5 stars are very Rare with me , you know that this fellow working here was so very friendly and respectful. My Hats off to this guy
Ice cream is made fresh in store, and waffles. Birthday cake remix is my favorite!
The owner is incredible and so kind! We brought a big group of girls from japan and their experience at cold stone was wonderful!
Best place to get ice cream and cakes!
Favorite ice cream store
Ice cream was super soft and melty, and the chocolates tasted freezer burned. Pretty gross, especially considering how expensive it is. Also their management is pretty bad, one manager in particular does not listen to customers at all and he gets orders wrong even after being told 3 times what one order is. Definitely won't be coming back.
I waited in line for 10 minutes and when I came upThe dude totally ignored me and walked to the next customer in line!!! Never said a word!!
The best Cold Stone EVER! Super clean, friendly, and overall great place.
My friend and I frequently go to the one in Christiansburg, we love that one. However, we went to this Radford one once a while back and the person who served us filled our cups no more than half full (if that) and didn't clean the scoops in between, so I had cotton candy mixed in with my salted caramel. I go there to pay $6 for a decent portion of delicious ice cream, not to pay $6 for four bites of mediocre ice cream. I submitted a complaint and never heard back, my friend called the store and was basically called a liar and dismissed rudely.
Restaurantji Recommends
Open for only 5 hours day, as a college student it would be nice to have a treat on break or after class. I wish my only option wasn't from 5pm till 10pm
Ice cream was delicious. Maggie waited on us. Very friendly and enjoyed our visit.
Went here when the place was insanely crowded. There was only one girl at the counter and she handled the chaos well. She went above and beyond the call of duty in the customer service industry. 10/10 employee. And the ice cream is great :)
Went in on a day where there was lines out the door and only one worker. Employee Darcy at the Radford store handled the massive amount of people professionally and as quickly as she could under that much pressure. Happy with the service and the very tasty ice cream
Really good real ice cream