Chick-fil-A

12160 Sunset Hills Rd, Reston
(571) 203-1234

Recent Reviews

Sort by
Jorge Carrillo

I rented with Enterprise recently, and as always, they took care of me quickly. I have no complaints and will definitely rent my cars from Enterprise Manchester again.

Jerry Foster

They have soup!

Nathan Young

Definitely the worst service I’ve received at a chick fil a. First time I felt like the cashier hated me and was annoyed at what I was saying.

Tomasz Kluza

Delicious food, super friendly staff, very clean. We visited on 7th April and will definitely visit again.

Hannah Steger

I’ve visited this Chick-fil-A multiple times, and unfortunately, my experiences have been consistently disappointing, with it getting worse as time goes on. My orders are often messed up, the employees seem unhappy to be at work, and when I say “thank you,” I don’t receive the usual “my pleasure” that I expect from Chick-fil-A's customer service.

Additionally, while I understand Chick-fil-A's values are important to many of their customers, I’ve noticed that there seems to be a lack of alignment with what I’ve come to expect from their locations. It’s difficult to ignore when things just don’t feel in line with what the company has built its reputation on.

For the level of service I’ve experienced here, I’ll be making the extra effort to drive to the North Point location where I know I’ll receive the quality service Chick-fil-A is known for.

Chick-fil-A’s reputation is built not just on the food, but on the service — and if every location were like this, I’m not sure they’d have the loyal following they do.

Robert Marcous

Very disappointed about my visit today- ordered a bunch of stuff in drive thru- they messed up item, no biggie, asked to correct, they said that will be $1.54. There was no way, on principle I was doing that. Their mistake, fix it and let me get on my way- not like there was any costs to them to fix the problem.

Bhagwat Family

Ordered spicy deluxe meal and was shocked to find that the chicken was cold and could smell used oil .. dissapointed.

Denis Portillo

Always good service

Yuri Gelfman

After ordering to-go and getting home I noticed they didn't put mac-and-cheese into the bag, which was paid for

Rodney Bonnette

Quick service, tasty food

Dynamic

Do yourself a Favoror and drive to literally ANY other location. 3 chances i have tried this one and everytime the order is incomplete or just wrong.

Rosey Stokes

On this morning, I stopped in before going to the hospital for my spine pain.

The food was excellent as always.

However, the Manager (wearing a vest) who was preparing the orders seemed to have an attitude.

I'd share that it was very offensive and not customer service friendly. 🙄 😒 😑 😐

I'm a huge advocate of showing a positive energy even if it's busy.

And also, not to show customers a disgusted facial expression.

Kirk Leeuwrik

Thank you to who I assume is the manager brien for helping me today

Daniel (Its_Hugos_World)

Hugo and I enjoy this place. Hugo gets a pup cup almost every time we come in. He really enjoys the environment, and I enjoy that he's so welcomed inside.

Steve Scott

Earn Points on app.
Fast touch 'n' gonpayment

Loading...