Chipotle Mexican Grill

This is the worst Chipotle, hands down. Today, they reached a new low. My chicken quesadilla was crumbled into a ball. See photo.

Atmosphere: 1

Food: 1

Service: 1

This place is scammy. Every time I ask for chips, they always upsell me without my permission and charge me for a large. Every other chipotle gives me regular when I ask for chips. Check your receipts & ask for refunds !

Atmosphere: 2

Food: 2

Service: 1

Always running behind. ABSOLUTELY POOR EXPERIENCE FOR MOBILE ORDERS

Atmosphere: 1

Food: 3

Service: 1

Crazy prices for a little bit of rice

Atmosphere: 4

Food: 5

Service: 4

Let me just not knit they have bad staff who don’t listen as they want to just rush they also charge you extra money. So check your receipt.

god damn half a scoop of chicken, go to the one in herndon instead

Excellent

Atmosphere: 5

Food: 5

Service: 5

This place used to be a decent location but now they have all new staff who skimp so hard on the portions. Paid 10+ bucks for a burrito with 10 small pieces of chicken on it. Asked for extra rice and they give me two half scoops. Double chicken is 15 dollars for whats literally a normal amount. The quality of service and the half scoops have gotten ridiculous. This was the best chipotle in reston for years, however i dont think i want to spend 15 bucks for a burrito with normal portions. Seems like other reviewers agree

Didn’t get a receipt to see what they charged me and they said the printer does not work…. So no idea if I got reward points or what they charged me for.
Also got “double” meat but it was a normal amount for what one meat would be.
Not only this location but every other location is skimming on the toppings to try to make an extra buck.

Atmosphere: 1

Food: 2

Service: 1

Online orders are ridiculously behind schedule (25-30 minutes), staff is surly. Pick a different store.

Atmosphere: 2

Food: 4

Service: 1

The food is very over priced and the servings are small and shrinking. The employees do not listen, the soda fountain routinely has problems, they don't check the napkins and utensils.

Atmosphere: 1

Food: 2

Service: 1

I used to go to this location when I worked at a nearby office building and they used to be generous with their ingredients but today I was told that Chipotle now charges for extra rice when you don't want beans even w been asking for double chicken (which you barely get enough for the price they charge). Ultimately, I wasn't charged because I made a stink about the nickel and diming. So needless to say I will not be going back to this establishment even if they're the only Chipotle open in the area, would much rather go someplace else. Chipotle, and by extension McDonald's, can afford not to charge for a little extra rice...STOP NICKEL AND DIMING YOUR CUSTOMERS FOR YOUR SHAREHOLDER'S BENEFIT!

The icing on the cake though is when I got home to enjoy my meal, I had a piece of joint or cartilage mixed in with the chicken which nearly caused me to throw up.

Atmosphere: 1

Food: 2

Service: 1

Buddy was making his meal before the online order nor the walk in order. Like bro get your shit together lmao

Atmosphere: 1

Food: 1

Service: 1

Terrible customer service as well as small portions. We got 2 sofrita bowls and instead of getting our full meal we got basically half of it. High price for a not good experience at all.

Atmosphere: 1

Food: 1

Service: 1

Some of the workers here are just plain rude and don't give regular portions compared to other locations. My burrito was falling apart after opening it

Atmosphere: 1

Food: 1

Service: 1