HelloI went to eat at this place about two weeks ago, February 2 to be exact, in the afternoon, nice place, I was delighted, good service from the manager Adolfo and a lady, a very friendly gentleman, they are olderExcellent service
Atmosphere: 5
Food: 5
Service: 5
Vanessa L.
Food 4.5/5, the majority of the time whatever I order is perfectly delicious and ready in time, sometimes too much mayo ruins my sandwiches making them greasy, salty and sloppy but I also hate getting an over toasted dry sandwich without condiments, so it's a toss up on the best option to go with here Service 5/5, Upon pickup I'm always quickly greeted and get my order easily and with a smile from the ladies behind the counter. Ambiance ? At a sandwich shop? Sure, 5/5
R A
I was the only customer in there, placed a standard order, and it was made wrong. Took it back and they remade it.. wrong again.. went back and asked for the correct sandwich and a refund for my trouble. The 2 ladies told me it was my fault the order was made wrong! HORRIBLE customer service.
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Sandwich
KW Y
I just did an online order. And this Potbelly store on SunsetHill Reston messed up my order again. This is like the 3rd time I got short changed. I ordered Chicken Bacon but they gave me a cheaper chicken sandwich that doesn't contain Bacon. What is wrong with the customer service at this location? I think the workers here are unfocused and incompetent to make the order right. I ordered a cookie and they forgot to put the cookie in my takeout order again. What is wrong with these people at this Potbelly location? Can you guys at least focus and pay attention. If you can't, stop working here.
Atmosphere: 1
Food: 1
Service: 1
Patricia Briceño
This location is always clean and very inviting. Both Adolfo and Bethy are always smiling and very kind. Their recommendations have never gone wrong. This team has made its way to my heart. #5
Atmosphere: 5
Food: 5
Service: 5
David Moore
Good food..Great staff!
Atmosphere: 5
Food: 5
Service: 5
Jennifer Baxter
The food deserves 4 stars as it always seems to be fresh and tasty. The issue is with the staff who are rather rude and blame any mistakes in your order on you, rather than just politely solving it with a simple comment such as “I’m not sure what happened, and I’m sorry that you got the wrong sandwich/drink/whatever. I’d be happy to remake it for you if you come back in.” Instead, expect rudeness, arguments, and having to fight to get them to agree to make what was actually ordered. Whoever is answering the phone (the manager?) could use some customer service and diffusion lessons.
Service: 1
Max Wilson
My family and I went to get dinner and had the kindest and most personable time. Great service and ofc, great food. All thanks to Adolfo and Norma
Atmosphere: 5
Food: 5
Service: 5
Zeke Igtos
Absolutely horrible service. Glared at five year old son for asking for a grilled cheese apparently because "the machine wasn't on." Threw the sandwitch on the floor and then cursed me out in Spanish. Food was bland and over done with onions. Price was ridiculous over $60 for three simple sandwitches. Will never come back.
A standard Potbelly location. great variety of subs in varying sizes. Love the variety of chips too.
M. B.
Good sandwiches but WAY too expensive now. Paying $11.69 to over $12 for a sandwich is just too much. Will go back to Santinis where most of their subs are $9.95 plus they're bigger. See ya!
Nicole
We went there for lunch. The food was delicious and fresh. I had the chicken club and it was really yummy. The staff was nice as well.
Jean Koutani
Love there sandwiches. It was great.
Gan O.
This is a very decent sandwich shop. Good food, good service. I am glad I ate at potbelly's.
Food was cold and didn’t meet
Food: 1
HelloI went to eat at this place about two weeks ago, February 2 to be exact, in the afternoon, nice place, I was delighted, good service from the manager Adolfo and a lady, a very friendly gentleman, they are olderExcellent service
Atmosphere: 5
Food: 5
Service: 5
Food 4.5/5, the majority of the time whatever I order is perfectly delicious and ready in time, sometimes too much mayo ruins my sandwiches making them greasy, salty and sloppy but I also hate getting an over toasted dry sandwich without condiments, so it's a toss up on the best option to go with here Service 5/5, Upon pickup I'm always quickly greeted and get my order easily and with a smile from the ladies behind the counter. Ambiance ? At a sandwich shop? Sure, 5/5
I was the only customer in there, placed a standard order, and it was made wrong. Took it back and they remade it.. wrong again.. went back and asked for the correct sandwich and a refund for my trouble. The 2 ladies told me it was my fault the order was made wrong! HORRIBLE customer service.
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Sandwich
I just did an online order. And this Potbelly store on SunsetHill Reston messed up my order again. This is like the 3rd time I got short changed. I ordered Chicken Bacon but they gave me a cheaper chicken sandwich that doesn't contain Bacon. What is wrong with the customer service at this location? I think the workers here are unfocused and incompetent to make the order right. I ordered a cookie and they forgot to put the cookie in my takeout order again. What is wrong with these people at this Potbelly location? Can you guys at least focus and pay attention. If you can't, stop working here.
Atmosphere: 1
Food: 1
Service: 1
This location is always clean and very inviting. Both Adolfo and Bethy are always smiling and very kind. Their recommendations have never gone wrong. This team has made its way to my heart. #5
Atmosphere: 5
Food: 5
Service: 5
Good food..Great staff!
Atmosphere: 5
Food: 5
Service: 5
The food deserves 4 stars as it always seems to be fresh and tasty. The issue is with the staff who are rather rude and blame any mistakes in your order on you, rather than just politely solving it with a simple comment such as “I’m not sure what happened, and I’m sorry that you got the wrong sandwich/drink/whatever. I’d be happy to remake it for you if you come back in.” Instead, expect rudeness, arguments, and having to fight to get them to agree to make what was actually ordered. Whoever is answering the phone (the manager?) could use some customer service and diffusion lessons.
Service: 1
My family and I went to get dinner and had the kindest and most personable time. Great service and ofc, great food. All thanks to Adolfo and Norma
Atmosphere: 5
Food: 5
Service: 5
Absolutely horrible service. Glared at five year old son for asking for a grilled cheese apparently because "the machine wasn't on." Threw the sandwitch on the floor and then cursed me out in Spanish. Food was bland and over done with onions. Price was ridiculous over $60 for three simple sandwitches. Will never come back.
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
A standard Potbelly location. great variety of subs in varying sizes. Love the variety of chips too.
Good sandwiches but WAY too expensive now. Paying $11.69 to over $12 for a sandwich is just too much. Will go back to Santinis where most of their subs are $9.95 plus they're bigger. See ya!
We went there for lunch. The food was delicious and fresh. I had the chicken club and it was really yummy. The staff was nice as well.
Love there sandwiches. It was great.
This is a very decent sandwich shop. Good food, good service. I am glad I ate at potbelly's.