Arby's in Richmond

“Arby’s has the meats (and even whole chickens at this location), but the cowboy theme felt more cafeteria with sticky floors.

Ordering was confusing, the counter space made no sense, and my sauce request got me 2 Arby’s packets… and 20 ketchups and the fella grumbled when i asked for them, weird flex, but I used them on hot dogs at home, so still a win. At least the fountain soda was perfectly carbonated and calibrated perfectly…credit where it’s due.

They have the meats and meets at this location cause you could dine a small army with all that space in the dining room. They have stuffed wild game animals (not alive) peppered throughout all for the visual taking.

Cool spot, would hope they work cleanliness metrics into the scope of work the management team focuses on cause it seemed pretty lackluster.

Get after it Arby’s nation!“

“The gentleman waiting on me was the most polite person I've seen in a long time. It was nice walking in and not having to wait 5 min or more to be waited on. Everybody working seems to have to do everything for the drive thru people and ignore the people who actually walk in to eat.“

“We went here for dinner and only one other couple was here. I got the loaded Italian sub. It was good but looked nothing like the picture on the menu and small size. My Son got the rotisserie chicken dinner and it was delicious. The establishment was clean and so was the bathroom. The staff were pleasant and our food came fairly quick.“

“Went here for dinner on 11/11/24. The first thing I noticed was the gigantic sign. I think it was the biggest sign on that road. It did not take me long to order, and staff was nice. I ordered classic roast beef combo with curly fried and Dr. Pepper for the drink. The roast beef was packed with meat, it was fresh, bun was soft, and curly fries were hot. I would highly recommend this location. I will definitely go back here when I back in the area to photograph bald eagles.“

“I love this place so much. It has to be the best Arby’s in Richmond. Usually when I go to this restaurant the managers have been mid but today I met George! George was such a nice man and he helped me realize what I wanted to order. I went through the drive through tonight and ordered a meat mountain and an Oreo shake. When I got to the window George was there to greet me making sure my order was right. I asked him what came in the sandwich and he noticed me that there was fish. I am highly allergic to fish so for him to tell me that there was fish on it he deleted my sandwich order and I paid for just the large Oreo shake. I will be coming back here for many months to come if they keep George here.“

“We always love to come here because the staffs are very nice especially the manager lady!!! Food and service always excellent. Today the lady offered us to try the zucchini muffin for the first time and we loved it. So freshly made, soft, not too sweet, will be so good for my hot tea or hot coffee.will definitely come back for more 👍thank you ☺️“

“As a Regional Manager for a cleaning company, I'm always looking cleanliness of any facility I enter especially to eat ? but I can say I was really impressed to look up at lights, vents, window ledges, etc. and everything was very clean.
I observed the team cleaning not just standing around like most fast food places I've visited here in Richmond.
Food was also good ?“

“Had to grab a quick lunch between classes and popped in to this Arbys. I immediately recognized the man behind the counter. He had worked at the Arby’s on Patterson years and years ago. I said hello and told him that I remembered him and he told me that he is now in charge of all the Arby’s in this area. I told him congratulations. Then I ordered and got their Brunswick stew which was exceptionally good. It was also steamy steamy, hot which I always like. Hope you stop by here and try some of their food. The restaurant was clean. The people were friendly and I would definitely come back here again.“

“On yesterday my order was incomplete, sometimes I always tell myself to check my order before leaving but I didn't as always, also a vehicle was behind me in the drive thru. I went back today with my receipt, I didn't get the woman's name but she was so kind and understanding, I think she was the shift leader. She politely completed my missing order and gave me another sandwich, I guess because of the inconvenience. She is definitely an asset to the Arby's on Brook Rd.“