Catered my event. Absolutely fantastic food and service would recommend to anybody looking for a catering company.
Charlotte Fox
Todd would not refund my $500 deposit for my cancelled wedding due to covid, even though we cancelled more than 6 months out. He said we could use it towards another event. We decided to use it for my husbands 40th birthday party. I reached out to him more than two months in advance and we came up with the menu. I didn’t hear anything from him and we had not solidified the delivery time, so I emailed him on October 10 to confirm. He did not respond, so I emailed him again on October 29 to follow up. The event is on November 6. October 29 was the first communication we had since finalizing the menu. He responded apologizing for not responding and we confirmed the time. He then sent a separate email that I did not see, asking for the delivery address and letting me know he would send the invoice over this week. He did not send the invoice until November 3. Also, keep in mind I had already paid more than half of the bill. He then emailed me this morning of November 4 to tell me that final payment was due on October 27. So I asked him why he had only just sent the invoice yesterday. And he said that he had sent 6 emails over the past couple of weeks (this was a lie, he asked for my address for the first time on October 29 in response to my second follow up email, then he asked a second time yesterday) asking for my address because he was not able to produce the invoice without my delivery address. He then emailed me this morning, two days before the event, and told me he was not able to order the food for my event because I did not pay the invoice that he sent yesterday on time and he could not get the invoice to me because I had not provided my address. He never apologized for lack of communication, he never made any effort to make things right. He clearly just wanted to keep my $500 deposit and not have to cater my event. I have never been treated so poorly as a customer. Not to mention, his prices are insane- an absolute rip off. He really left me with no choice but to cancel because he said he would have to “scramble” with what he had to come up with a new menu. I think he forgot to order our food and was scrambling at the last minute to blame it on me. Now we have two days until the party and I am scrambling trying to come up with food. Do not waste your money to be treated horribly and ripped off!In response to Todd’s response: everything is time stamped and dated. I have records of every communication we have had. The first time you asked for an address was October 29. This is when you also let me know you would be sending the final invoice for payment this week which you sent yesterday, November 3. If ordering my food was contingent upon having my delivery address, you should have collected that information months ago when we set the menu. You obviously either didn’t want to do my event or forgot to order the food and then wanted to blame it on me. It makes absolutely no sense as to why payment was due on October 27, you did not ask for address until October 29 and you did not send invoice until November 3 (all of this is in writing saved!). Also I had already paid you $500 so you should have had money to order food. Clearly there is a serious lack of communication/ organization going on with this company.
Charlotte Fox
Todd would not refund my $500 deposit for my cancelled wedding due to covid, even though we cancelled more than 6 months out. He said we could use it towards another event. We decided to use it for my husbands 40th birthday party. I reached out to him more than two months in advance and we came up with the menu. I didn’t hear anything from him and we had not solidified the delivery time, so I emailed him on October 10 to confirm. He did not respond, so I emailed him again on October 29 to follow up. The event is on November 6. October 29 was the first communication we had since finalizing the menu. He responded apologizing for not responding and we confirmed the time. He then sent a separate email that I did not see, asking for the delivery address and letting me know he would send the invoice over this week. He did not send the invoice until November 3. Also, keep in mind I had already paid more than half of the bill. He then emailed me this morning of November 4 to tell me that final payment was due on October 27. So I asked him why he had only just sent the invoice yesterday. And he said that he had sent 6 emails over the past couple of weeks (this was a lie, he asked for my address for the first time on October 29 in response to my second follow up email, then he asked a second time yesterday) asking for my address because he was not able to produce the invoice without my delivery address. He then emailed me this morning, two days before the event, and told me he was not able to order the food for my event because I did not pay the invoice that he sent yesterday on time and he could not get the invoice to me because I had not provided my address. He never apologized for lack of communication, he never made any effort to make things right. He clearly just wanted to keep my $500 deposit and not have to cater my event. I have never been treated so poorly as a customer. Not to mention, his prices are insane- an absolute rip off. He really left me with no choice but to cancel because he said he would have to “scramble” with what he had to come up with a new menu. I think he forgot to order our food and was scrambling at the last minute to blame it on me. Now we have two days until the party and I am scrambling trying to come up with food. Do not waste your money to be treated horribly and ripped off!
RADCHADTATTOOART
Great food great service.
The Vault Show
This is place is terrible dont waste your time or your money with this place .Not only is the food terrible but the staff is extremely rude and the owner is very rude and his attitude towards his customers and employees really needs to change or he wont be in business too much longer .
cherry johnson
Rude customer service
Lindsay Dombroski
Butler's Unique Catering just catered a wedding at our facility, the Vineyard Estate at New Kent Winery, this past weekend. Each and every staff member in attendance was extremely professional, polite and a pleasure to work with. Todd worked with us when we fell slightly behind on our timeline due to a photography issue and helped us move the buffet line quicker than planned to help accommodate. Not to mention, the food was wonderful and all of the guests were raving about it. His staff also fed each of my staff members at the event which they obviously were incredibly thankful for. We are looking forward to having Butler's Unique Catering back for more weddings in our future. Thank you to your great staff!
Joe Bonfiglio (Joe)
We used Butler's Unique Catering for our wedding at Maymont. It was very positive experience working with Todd and his staff. Todd was very responsive to all my e-mails/calls. We were able to do a tasting after we selected our menu choices and he was able to provide a vegetarian option for one of our guests. He was able to set up a floor plan and provide the tablecloths, runners, and chair covers we needed to make the place look amazing! One of the staff members even went out her way to fix our plates so we would have time to sit down and eat during the reception. They did a great job of cleaning everything up at the end of the reception. I would highly recommend Butler's Unique Catering as a caterer for your wedding.
Erik DeVriendt
Can’t speak to weddings but Todd & co have catered our 100+ person Christmas party in our home for 3 years. Delicious food, attentive service, fair pricing. Highly recommended!!
Alison LaPaglia
My poor parents actually spent money on this! I don’t know a lot of professionals that can burn salmon but alas...Unfortunately, after the money was spent, the service was not what was requested, and the food was worse than something we could have made at home, this business didn’t even attempt to remedy the situation.Bad business all around.
Awful food plus there wasn’t enough to go around. Not worth the money.
Jessica Cano
The reception for our wedding was fabulous thanks to Todd and his team! His level of detail is greatly appreciated by myself and my husband. The staff was absolutely superb with their professionalism, positive attitude, and attentiveness. It was a very hot day and the reception was outside but his staff did not show a single sign of not wanting to be out there with us. Todd made the process very easy.
David Darby
We at Rent-E-Quip have had the pleasure of working with Todd at Butler's multiple times now and absolutely love their team and food. Cant say enough good things!
Dominique W (Dominique)
I recently booked my wedding here at this venue and to say I am highly disappointed is just the beginning. Everything started off great and everyone was helpful but as soon as I put my deposit down is when everything changed. The caterer for this venue is the absolute worst. He is rude and disorganized. I waited over 2 months for him to get back to me with our contract. When I finally did receive the contract it was wrong and it took him another 3 weeks to correct it. When I had questions about my venue (i.e if it rains on my day is there a backup area at the venue where I can take pictures) the caterer proceeds to tell me that he doesn't know because it has never rained on the day of a wedding. I find that very hard to believe that it has never once rained on a day for a scheduled wedding. When I reached out the actual venue to speak with them about the bad experience they kept referring me back to the caterer. Why would you refer me back to the person I am having the most issues with. I am so displeased with this venue. It is such beautiful venue but the customer service here is AWFUL. I just want my wedding day to be special and with this place I am nothing but stressed. When someone is spending over 12K for their wedding you just want everything right and for the caterer to at least be professional and send over the right information. I would not recommend this place to anyone. You are better off going down to the courthouse because this place will make you feel that way.
Deanna Collier
We found Butlers Unique Catering on The Knot right about the time I was ready to give up and head to Vegas. We had always intended on a small wedding, but I wanted it to be classy. I did not want to pay the prices of a 150+ person wedding. Came across Todd Butler and we were sold from the first meeting. The Brownstone, which Todd and his business partner just purchased a year ago, was such a unique venue and it had all of the charm of downtown Richmond that we were looking for. In our first discussion, Todd had presented a very classic menu and, in touring the facility with him, we could so clearly see the ambiance and character that made Todd buy this place to start with. Todd made the planning of the entire event super simple and no stress with the "one stop" approach from everything needed for the ceremony to the clean up at the end of the reception.Fast forward to the service itself and Todd's staff was phenomenal! We were touch and go all day about rain with the ceremony scheduled to be held on the patio. It looked like we were in the clear so the guests were seated. Just as the wedding party was about to line up, the sky opened up on us. In less than 15 minutes the staff had the entire alter moved to the ballroom in the basement (yes, there is a ballroom in the basement! Who knew?!?!?) and the ceremony went beautifully. Such a well orchestrated crew had everyone back upstairs for appetizers and coctails while we took pictures, and then back downstairs for the reception and dinner. And the food was amazing!!! Everyone raved on and on about the salad, the tenderloin medallions, the pecan crusted chicken, and the crab ball appetizers. And from rain comes rainbows, which combined with Franklin street, we had a great backdrop for some great pictures.All in all, I could not imagine my day going any other way or at any other place. Summed up: Perfection and it was due in large part to Todd, his staff, and that fabulous building!
Catered my event. Absolutely fantastic food and service would recommend to anybody looking for a catering company.
Todd would not refund my $500 deposit for my cancelled wedding due to covid, even though we cancelled more than 6 months out. He said we could use it towards another event. We decided to use it for my husbands 40th birthday party. I reached out to him more than two months in advance and we came up with the menu. I didn’t hear anything from him and we had not solidified the delivery time, so I emailed him on October 10 to confirm. He did not respond, so I emailed him again on October 29 to follow up. The event is on November 6. October 29 was the first communication we had since finalizing the menu. He responded apologizing for not responding and we confirmed the time. He then sent a separate email that I did not see, asking for the delivery address and letting me know he would send the invoice over this week. He did not send the invoice until November 3. Also, keep in mind I had already paid more than half of the bill. He then emailed me this morning of November 4 to tell me that final payment was due on October 27. So I asked him why he had only just sent the invoice yesterday. And he said that he had sent 6 emails over the past couple of weeks (this was a lie, he asked for my address for the first time on October 29 in response to my second follow up email, then he asked a second time yesterday) asking for my address because he was not able to produce the invoice without my delivery address. He then emailed me this morning, two days before the event, and told me he was not able to order the food for my event because I did not pay the invoice that he sent yesterday on time and he could not get the invoice to me because I had not provided my address. He never apologized for lack of communication, he never made any effort to make things right. He clearly just wanted to keep my $500 deposit and not have to cater my event. I have never been treated so poorly as a customer. Not to mention, his prices are insane- an absolute rip off. He really left me with no choice but to cancel because he said he would have to “scramble” with what he had to come up with a new menu. I think he forgot to order our food and was scrambling at the last minute to blame it on me. Now we have two days until the party and I am scrambling trying to come up with food. Do not waste your money to be treated horribly and ripped off!In response to Todd’s response: everything is time stamped and dated. I have records of every communication we have had. The first time you asked for an address was October 29. This is when you also let me know you would be sending the final invoice for payment this week which you sent yesterday, November 3. If ordering my food was contingent upon having my delivery address, you should have collected that information months ago when we set the menu. You obviously either didn’t want to do my event or forgot to order the food and then wanted to blame it on me. It makes absolutely no sense as to why payment was due on October 27, you did not ask for address until October 29 and you did not send invoice until November 3 (all of this is in writing saved!). Also I had already paid you $500 so you should have had money to order food. Clearly there is a serious lack of communication/ organization going on with this company.
Todd would not refund my $500 deposit for my cancelled wedding due to covid, even though we cancelled more than 6 months out. He said we could use it towards another event. We decided to use it for my husbands 40th birthday party. I reached out to him more than two months in advance and we came up with the menu. I didn’t hear anything from him and we had not solidified the delivery time, so I emailed him on October 10 to confirm. He did not respond, so I emailed him again on October 29 to follow up. The event is on November 6. October 29 was the first communication we had since finalizing the menu. He responded apologizing for not responding and we confirmed the time. He then sent a separate email that I did not see, asking for the delivery address and letting me know he would send the invoice over this week. He did not send the invoice until November 3. Also, keep in mind I had already paid more than half of the bill. He then emailed me this morning of November 4 to tell me that final payment was due on October 27. So I asked him why he had only just sent the invoice yesterday. And he said that he had sent 6 emails over the past couple of weeks (this was a lie, he asked for my address for the first time on October 29 in response to my second follow up email, then he asked a second time yesterday) asking for my address because he was not able to produce the invoice without my delivery address. He then emailed me this morning, two days before the event, and told me he was not able to order the food for my event because I did not pay the invoice that he sent yesterday on time and he could not get the invoice to me because I had not provided my address. He never apologized for lack of communication, he never made any effort to make things right. He clearly just wanted to keep my $500 deposit and not have to cater my event. I have never been treated so poorly as a customer. Not to mention, his prices are insane- an absolute rip off. He really left me with no choice but to cancel because he said he would have to “scramble” with what he had to come up with a new menu. I think he forgot to order our food and was scrambling at the last minute to blame it on me. Now we have two days until the party and I am scrambling trying to come up with food. Do not waste your money to be treated horribly and ripped off!
Great food great service.
This is place is terrible dont waste your time or your money with this place .Not only is the food terrible but the staff is extremely rude and the owner is very rude and his attitude towards his customers and employees really needs to change or he wont be in business too much longer .
Rude customer service
Butler's Unique Catering just catered a wedding at our facility, the Vineyard Estate at New Kent Winery, this past weekend. Each and every staff member in attendance was extremely professional, polite and a pleasure to work with. Todd worked with us when we fell slightly behind on our timeline due to a photography issue and helped us move the buffet line quicker than planned to help accommodate. Not to mention, the food was wonderful and all of the guests were raving about it. His staff also fed each of my staff members at the event which they obviously were incredibly thankful for. We are looking forward to having Butler's Unique Catering back for more weddings in our future. Thank you to your great staff!
We used Butler's Unique Catering for our wedding at Maymont. It was very positive experience working with Todd and his staff. Todd was very responsive to all my e-mails/calls. We were able to do a tasting after we selected our menu choices and he was able to provide a vegetarian option for one of our guests. He was able to set up a floor plan and provide the tablecloths, runners, and chair covers we needed to make the place look amazing! One of the staff members even went out her way to fix our plates so we would have time to sit down and eat during the reception. They did a great job of cleaning everything up at the end of the reception. I would highly recommend Butler's Unique Catering as a caterer for your wedding.
Can’t speak to weddings but Todd & co have catered our 100+ person Christmas party in our home for 3 years. Delicious food, attentive service, fair pricing. Highly recommended!!
My poor parents actually spent money on this! I don’t know a lot of professionals that can burn salmon but alas...Unfortunately, after the money was spent, the service was not what was requested, and the food was worse than something we could have made at home, this business didn’t even attempt to remedy the situation.Bad business all around.
Restaurantji Recommends
Awful food plus there wasn’t enough to go around. Not worth the money.
The reception for our wedding was fabulous thanks to Todd and his team! His level of detail is greatly appreciated by myself and my husband. The staff was absolutely superb with their professionalism, positive attitude, and attentiveness. It was a very hot day and the reception was outside but his staff did not show a single sign of not wanting to be out there with us. Todd made the process very easy.
We at Rent-E-Quip have had the pleasure of working with Todd at Butler's multiple times now and absolutely love their team and food. Cant say enough good things!
I recently booked my wedding here at this venue and to say I am highly disappointed is just the beginning. Everything started off great and everyone was helpful but as soon as I put my deposit down is when everything changed. The caterer for this venue is the absolute worst. He is rude and disorganized. I waited over 2 months for him to get back to me with our contract. When I finally did receive the contract it was wrong and it took him another 3 weeks to correct it. When I had questions about my venue (i.e if it rains on my day is there a backup area at the venue where I can take pictures) the caterer proceeds to tell me that he doesn't know because it has never rained on the day of a wedding. I find that very hard to believe that it has never once rained on a day for a scheduled wedding. When I reached out the actual venue to speak with them about the bad experience they kept referring me back to the caterer. Why would you refer me back to the person I am having the most issues with. I am so displeased with this venue. It is such beautiful venue but the customer service here is AWFUL. I just want my wedding day to be special and with this place I am nothing but stressed. When someone is spending over 12K for their wedding you just want everything right and for the caterer to at least be professional and send over the right information. I would not recommend this place to anyone. You are better off going down to the courthouse because this place will make you feel that way.
We found Butlers Unique Catering on The Knot right about the time I was ready to give up and head to Vegas. We had always intended on a small wedding, but I wanted it to be classy. I did not want to pay the prices of a 150+ person wedding. Came across Todd Butler and we were sold from the first meeting. The Brownstone, which Todd and his business partner just purchased a year ago, was such a unique venue and it had all of the charm of downtown Richmond that we were looking for. In our first discussion, Todd had presented a very classic menu and, in touring the facility with him, we could so clearly see the ambiance and character that made Todd buy this place to start with. Todd made the planning of the entire event super simple and no stress with the "one stop" approach from everything needed for the ceremony to the clean up at the end of the reception.Fast forward to the service itself and Todd's staff was phenomenal! We were touch and go all day about rain with the ceremony scheduled to be held on the patio. It looked like we were in the clear so the guests were seated. Just as the wedding party was about to line up, the sky opened up on us. In less than 15 minutes the staff had the entire alter moved to the ballroom in the basement (yes, there is a ballroom in the basement! Who knew?!?!?) and the ceremony went beautifully. Such a well orchestrated crew had everyone back upstairs for appetizers and coctails while we took pictures, and then back downstairs for the reception and dinner. And the food was amazing!!! Everyone raved on and on about the salad, the tenderloin medallions, the pecan crusted chicken, and the crab ball appetizers. And from rain comes rainbows, which combined with Franklin street, we had a great backdrop for some great pictures.All in all, I could not imagine my day going any other way or at any other place. Summed up: Perfection and it was due in large part to Todd, his staff, and that fabulous building!