Chick-fil-A

4920 W Broad St, Richmond
(804) 662-5662

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Inside everyone is very nice, food is good, your standard Chick-fil-a. Outside, the layout is terrible and seems to be accident prone. Would not recommend going at any time where it could be remotely busy.
My friend and I visited this restaurant a few days ago. Although I have noticed that the Cool Wrap has not been prepared in the same way as always, evidenced by a lesser amount of chicken, the customer service we received was wonderful! In particular, Jacob and Tazia were gracious and interactive offering friendly conversation and replacement sandwiches. These two employees have gone above and beyond what many consumers today readily experience. Kudos to both of them and hope...
Food is fine but check your order before you leave the drive-thru line.
Especially if you have health challenges that limit the foods you can eat
For example, it's not uncommon to receive a sweet tea when an unsweet was ordered.
This may seem like nitpicking but for us diabetics it can be quite an issue because we have to dump the tea we paid good money for

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