Chick-fil-A
9100 W Broad St, Richmond
(804) 273-0435
Recent Reviews
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On December 19th, 2025
I used the Chick Fil A app to order my colleague and I breakfast.
My fruit cup had huge slice of apple verses the chunks cut into the portions advertised .
Upon calling the store and waiting for the manager to respond to the quality of the product; no one responded.
I spoke with someone who was not a team lead but advised that the manager would call me back and that it would be made right.
That was Friday morning and by end of day Friday as he had promised; no one had reached out and my concern went unaddressed.
Atmosphere: 1
Food: 1
Service: 1
I always receive exceptional service at this location, but today’s service exceeded my expectations. Despite having a terrible day, Hannah’s enthusiastic and pleasant demeanor brightened my mood. I want to express my gratitude to the management for consistently hiring such remarkable individuals.
Atmosphere: 5
Food: 5
Service: 5
HORRIBLE EXPERIENCE!!! Employee tried to embarrass me a Veteran about only ordering a coffee on Veterans day not realizing I had already ordered dinner earlier. Very sloppy looking employee for chik fil a. The manager promised a follow up call on the employee and of course nothing. Just that you think it's ok for your employees to berate Veterans, yea we'll see.... Corporate next.
Atmosphere: 1
Food: 1
Service: 1
This location's drive-thru moves slightly slower than other Chick-fil-A's in the area.
Atmosphere: 5
Food: 5
Service: 4
This place has good food but the entrance and the exit leave allot to be desired. Very difficult to get in and out of parking lot.
Atmosphere: 3
Food: 5
Service: 5
Always a great place to eat
Atmosphere: 5
Food: 5
Service: 5
Had a great experience in the drive thru with Landon. He was very nice and patient with me. Thank you Landon!
Atmosphere: 5
Food: 5
Service: 5
Lately employees attending the drive thru lanes are forgetting or not paying attention to the orders. A couple of times had to come back inside for missing items but overall is a good restaurant.
Atmosphere: 5
Food: 5
Service: 4
Absolutely love the staff here, everyone is so warm and welcoming!!! Thanks for everything Sophia, you were such a blessing and the greatest front of the house staff I've had the pleasure of meeting!!!
Atmosphere: 5
Food: 5
Service: 5
Excellent
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cobb Salad
Restaurantji Recommends
Always a massive long at this place. Doesn't matter what time of day you're always stuck waiting. Please hire more staff or open another location in the area. The food is not good enough to justify the wait.
Tried one more time and at 11:50a with maybe 5 cars in line they were parking people for simple orders. Pretty bad service from a place that promotes how good they are at it.
Atmosphere: 1
Food: 3
Service: 1
Always great service! Don't worry about what the line looks like from the road. They will have you in and out!
Atmosphere: 4
Food: 4
Service: 5
Does mobile drive through if you use the app
Always a great place to eat. Neat and clean + Great Service!
Atmosphere: 5
Food: 5
Service: 5
This is consistently the slowest chick fil a that we go to. We live closer to this store but often make the drive to short pump to get the better overall experience. The employees are less pleasant here and the overall feeling of warmth that chick fil a normally brings is lacking at this location.
Atmosphere: 2
Food: 4
Service: 3
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