Well where do I start…. First we innocently drove up to the drive through. My friend is secretly allergic to gluten and so of course we asked for a grilled sandwich with a gluten free bun and NO tomato. When we pulled up to the window and got our food we just had a feeling. We looked in the bag and there was no gluten free bun and there was a regular grilled sandwich with tomatoes on it… 😐. Anyway we told the guy and he gave us the bag we looked and after we had already explained not to give us just a bun he had given us JUST A BUN. So at that point I had already driven away. So I had to go park and walk out in the rain into the store and ask for the grilled sandwich with nothing on it but lettuce. After waiting forever for that we left and finally drove away and parked to eat. I went to grab my regular fried chicken sandwich and to my surprise I pulled out…. nuggets……. I then had to eat the grilled sandwich and not to mention they also did not give any of the sauce that we asked for. We went to grab our drinks and instead of a large water they gave us a medium. This is outrageous. And the topper on the cake was when my friend went to grab her fries and they were so overfilled and the box was folded weird that they spilled all over the entire car. This was the worst chick fil a experience that I have ever had I do not recommend that you ever go to this location ever.
Atmosphere: 1
Food: 3
Service: 1
Christian Verbeeck
Gave me the wrong drink and didn't give me enough sauces even tho I specifically asked for a certain amount
Dogs Unlimited
I would recommend avoiding this location at all cost if you want a delivery. Complete madness and you may wait around 2 hours. Ordered at 9:30, it’s almost 11 with no food. Got a message saying it was delivered, nothing outside. Called the restaurant and they said they were holding my order to send it with lunch orders. Highly recommend going somewhere that cares about their customers. Also, this isn’t the first time they’ve done stuff like this. Spoke to a Sam A., who refused to allow me to speak to anyone other than him about the issue. He did nothing to restore my faith in chick-fil-a. He promised a refund, that never materialized. So, you can add dishonest to the list as well. They lost a customer today.
Atmosphere: 1
Food: 3
Service: 1
• Shelbel•
I like Chick-fil-A quite a bit and I don't normally leave reviews. However this morning I made a mobile order and the came to pick it up. I'd say I waited probably 10-15 minutes to get my order. It was sitting on the counter. I had to go up and ask for it. All my food was cold. I was waiting pretty patiently and the workers saw me but didn't do anything to help out. I'd advise you steer clear of this one. Not good service at all.
Atmosphere: 3
Food: 1
Service: 1
Mandy Ellis
It took a good 10 minutes to make it through drive thru. My first time getting the market salad & the portion size is more of a side salad. For $10, I expected more.
Atmosphere: 5
Food: 4
Service: 5
Markia Keith
I went to get breakfast but I had to use the bathroom first. There was no soap in the bathroom and there were other employees in the bathroom as well who walked out and didn’t say anything. I told the manager and he said thank you and was still packing orders.
Atmosphere: 1
Service: 1
JOJO The officer
I want to start off by saying this is the worst chick fli a I have ever been too every single time I order or come to this location there is horrible service and the food never meets my expectations I do not recommend at all go somewhere else!!!!
Atmosphere: 1
Food: 1
Service: 1
Joseph Collins
I know damn well I told the drive-thru guy I wanted a large combo.
Winny Chen
Fast service
Atmosphere: 4
Food: 5
Service: 5
Adam Fox
Amazing food. Service is always on point. Grilled Chicken Sammy with Pimento Cheese. Kale Crunch Salad.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kale Crunch Side, Grilled Chicken Sandwich
Well where do I start…. First we innocently drove up to the drive through. My friend is secretly allergic to gluten and so of course we asked for a grilled sandwich with a gluten free bun and NO tomato. When we pulled up to the window and got our food we just had a feeling. We looked in the bag and there was no gluten free bun and there was a regular grilled sandwich with tomatoes on it… 😐. Anyway we told the guy and he gave us the bag we looked and after we had already explained not to give us just a bun he had given us JUST A BUN. So at that point I had already driven away. So I had to go park and walk out in the rain into the store and ask for the grilled sandwich with nothing on it but lettuce. After waiting forever for that we left and finally drove away and parked to eat. I went to grab my regular fried chicken sandwich and to my surprise I pulled out…. nuggets……. I then had to eat the grilled sandwich and not to mention they also did not give any of the sauce that we asked for. We went to grab our drinks and instead of a large water they gave us a medium. This is outrageous. And the topper on the cake was when my friend went to grab her fries and they were so overfilled and the box was folded weird that they spilled all over the entire car. This was the worst chick fil a experience that I have ever had I do not recommend that you ever go to this location ever.
Atmosphere: 1
Food: 3
Service: 1
Gave me the wrong drink and didn't give me enough sauces even tho I specifically asked for a certain amount
I would recommend avoiding this location at all cost if you want a delivery. Complete madness and you may wait around 2 hours. Ordered at 9:30, it’s almost 11 with no food. Got a message saying it was delivered, nothing outside. Called the restaurant and they said they were holding my order to send it with lunch orders. Highly recommend going somewhere that cares about their customers. Also, this isn’t the first time they’ve done stuff like this. Spoke to a Sam A., who refused to allow me to speak to anyone other than him about the issue. He did nothing to restore my faith in chick-fil-a. He promised a refund, that never materialized. So, you can add dishonest to the list as well. They lost a customer today.
Atmosphere: 1
Food: 3
Service: 1
I like Chick-fil-A quite a bit and I don't normally leave reviews. However this morning I made a mobile order and the came to pick it up. I'd say I waited probably 10-15 minutes to get my order. It was sitting on the counter. I had to go up and ask for it. All my food was cold. I was waiting pretty patiently and the workers saw me but didn't do anything to help out. I'd advise you steer clear of this one. Not good service at all.
Atmosphere: 3
Food: 1
Service: 1
It took a good 10 minutes to make it through drive thru. My first time getting the market salad & the portion size is more of a side salad. For $10, I expected more.
Atmosphere: 5
Food: 4
Service: 5
I went to get breakfast but I had to use the bathroom first. There was no soap in the bathroom and there were other employees in the bathroom as well who walked out and didn’t say anything. I told the manager and he said thank you and was still packing orders.
Atmosphere: 1
Service: 1
I want to start off by saying this is the worst chick fli a I have ever been too every single time I order or come to this location there is horrible service and the food never meets my expectations I do not recommend at all go somewhere else!!!!
Atmosphere: 1
Food: 1
Service: 1
I know damn well I told the drive-thru guy I wanted a large combo.
Fast service
Atmosphere: 4
Food: 5
Service: 5
Amazing food. Service is always on point.
Grilled Chicken Sammy with Pimento Cheese. Kale Crunch Salad.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kale Crunch Side, Grilled Chicken Sandwich
Restaurantji Recommends
This has got to be the slowest chik fil a in the Richmond area. They also lack adequate customer service!!
Atmosphere: 1
Food: 4
Service: 1
Over priced and small portions.
Atmosphere: 1
Food: 1
Service: 1
I didn't like the lemon freeze. the lemon pulp was to much
Atmosphere: 5
Food: 2
Service: 5
Terrible the fries was half full and tasteless. The lemonade was delish.
Atmosphere: 5
Food: 1
Service: 5
Very good fries. Hot and fresh
Atmosphere: 4
Food: 5
Service: 3
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