Chipotle Mexican Grill
$ • Mexican, Fast Food
Hours:
8955 Staples Mill Rd, Richmond
(804) 200-4725
About Chipotle Mexican Grill
Customers' Favorites
Chipotle Mexican Grill Reviews
Share your opinion about Chipotle Mexican Grill
The Worst experience! Ordered on the app.. we asked for extra cheese, rice and sour cream on our bowls.. did not get extra of anything! Paid $40 for our3 meals, our chicken was burnt, asked for brown rice for our kids meal..they gave us white, the side tortilla was unbelievably chewy as if it was old, wanted guacamole and for some reason they were out! Extremely disappointed!!
Take pride in what you do!! This is absolutely ridiculous!
The Worst experience! Ordered on the app.. we asked for extra cheese, rice and sour cream on our bowls.. did not get extra of anything! Paid $40 for our3 meals, our chicken was burnt, asked for brown rice for our kids meal..they gave us white, the side tortilla was unbelievably chewy as if it was old, wanted guacamole and for some reason they were out! Extremely disappointed!!
Take pride in what you do!! This is absolutely ridiculous!
You require orders to be made online, but I didn’t know that until I got to the restaurant.
Now there’s 6 people in the dining room waiting for orders to be made by 1 person.
Hopefully these tables were sanitized lately since we’ve all taken a seat while we wait.
Ratings
Menu
Hours
| Monday | 10:45AM - 11PM |
| Tuesday | 10:45AM - 11PM |
| Wednesday | 10:45AM - 3PM |
| Thursday | Closed |
| Friday | 10:45AM - 11PM |
| Saturday | 10:45AM - 11PM |
| Sunday | 10:45AM - 11PM |
People in Richmond Also Viewed
Chipotle Mexican Grill is a restaurant that generally receives positive reviews, but there have been some issues mentioned recently. The avocados have been served unripe, and the rice has lacked flavor. However, the customer service is noted to be nice, with friendly staff and a relatively short wait time. Some customers have reported missing items in their orders, particularly during late-night visits. The restaurant's pricing has also been a point of contention, with some customers expressing dissatisfaction over recent price increases. Despite these issues, the restaurant's chipotle flavor and serving style are generally appreciated. The restaurant's commitment to customer satisfaction is evident in its willingness to address concerns promptly and provide clear solutions, making the entire process seamless. Customers have praised the dedicated service and the restaurant's effort to ensure they feel valued.