Cold Stone Creamery

11800 W Broad St Ste 2206, Richmond
(804) 364-3330

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Recent Reviews

Ice cream's good, but not spectacular, but then it doesn't really need to be. You're paying for the experience and for the mix-ins on the table, which is hard to achieve at home, and for that it's an okay place. I always end up ordering more than I should, but it is very enjoyable.
Service is super cool..!Super hygienic place..!Tried 2-3 flavors which are really awesome.No space for dine-in inside the store but it okay ?..!!

Parking: Parking was free..!!But need to walk for 2-3 minutes to the store. Not far in a rainy day too.
My wife & I visited here on our way out. There were only two young men working the store. I believe one was named Landon. I have to tell you I worked retail all my life and I can't tell you how impressed I was with these two young men. The line was long and the orders were varied, but these two gentlemen held the line and took care of each and every customer. Every customer walked away happy. In a post COVID world, customer service is hit or miss and it is rare to find...

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