Domino's Pizza

9451 Hull Street Rd, Richmond
(804) 276-0330

Recent Reviews

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Lily Oliver

All crust, no sauce, will not be back.

I ordered and paid extra for a handmade pan pizza which according to Domino’s website is a “pizza with layers of cheese, and sauce and toppings to the edge”. I expected a fully-loaded pizza, but there is an inch or more of topping and sauce-less crust all the way around.

When I realized this, I called the store, and was told that what I received WAS a handmade pan pizza but to save the receipts so they can remake the pizza next time. I told them it was far out of my way and they just repeated to bring the receipt back another time and they will remake the pizza if “I am so dissatisfied”.

This Dominos location is very far out of my usual route. I only went here because it was along my route today and I needed food to bring home. I will not be wasting my gas, time, or effort to return so they can remake the same subpar, sauceless version of a homemade pan pizza.

I do not want a free pizza sometime in the future, if they even honor what I was told on the phone by the time I get back out that way. I want a refund for the cost of this pizza that belongs in a dumpster.

Food: 1

Service: 2

Tod Steffenilla

Rude millennial service person on phone. Was disinterested in answering questions or assisting with customer. However he or she (not really sure) did offer to fight me if I show up to store. Lol.

Atmosphere: 1

Food: 1

Service: 1

Jamal

Good location, much better then the one on Midlo next to Walmart.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: The People's Pizza - Deluxe

Joe Gendron

Love the right to the car delivery. Nice that have a sign that says put your flashers on so they know who you are. Easy pickup.

Atmosphere: 5

Food: 4

Service: 5

melissa groome

Domino’s hits the spot every time. Hot, cheesy, perfectly baked pizza with bold flavors and fast delivery. The crust is golden, the toppings fresh, and the garlic seasoning is addictive. Whether it’s classic pepperoni or a loaded specialty pie, Domino’s delivers comfort in every bite.

Atmosphere: 5

Food: 5

Service: 5

Daniel Stewart

They forgot my sauce. I tried calling and they act like they don’t know who I am

Atmosphere: 4

Food: 1

Service: 4

Weakley Kenneth

I love Dominos its always great getting pizza there always on time and always fixed and cooked right 🥰🥰🥰

Atmosphere: 5

Food: 5

Service: 5

Carolyn González

I usually get delivery my kids love dominos things usually go well hot pizza and pasta delivered kids are happy so mama is happy 😊 drivers are nice /friendly so that awesome no complaints here keep it up dominos 👍🏻

Food: 5

Service: 5

Management CEO

Nice workers thus you get a 5 food was bad. Ordered online 4 items. The cheese bread was overcooked and the pizza did not taste good maybe issues with the oven. I come here alot not happy this time. Please provide me with a gift card to cover the meal. Ordered last night online I can provide the order number. Dr. Brown

Keriann Jimenez

My order arrived in the expected time frame, hot, and as ordered. My delivery driver, Robert, was friendly as well.

Austin Harrell

Hands down the worst dominos I've ever ordered from. Extremely unfortunate that it's the closest to my house and only one that delivers to us. Just took over an hour and a half for food to be delivered. Foods gross. Driver rang bell despite a note saying not too because of large loud dogs and two sleeping babies.

Annette Spearman

I saw an ad indicating Dominos was having 50% off pizza for this week. I wanted to get this deal, but the Dominos near me sucks and I haven't eaten their pizza for years. So I saw this location online and decided to try them out and I am glad I did because it was delicious and full of toppings I was so surprised! It was clean and the workers were nice and hospitable. I will definitely be ordering from this location again. Keep up the good work!!!

Michael English

Good food . Friendly and efficient staff.

Eve Hunt

Dami is a very rude employee. She assured me I would receive my add one to my order. I paid for them but they did not come. When I called back she kept making excuses instead of trying to solve the problem. I called 4 mins after ordering 2 pizzas, wings and parm bites to add on 2 garlic cups. When I called she made the excuse that when I called the order was already done. IMPOSSIBLE! Even still that doesn’t even matter bc they don’t have to cook the sauce. Just grab the cups from the counter, smh. Then she tried saying the driver didn’t have the updated ticket. She should have made sure he had the updated ticket. She proceeded to cut me off while I spoke and raised her voice at me. So I returned the same behavior. HORRIBLE CUSTOMER SERVICE! I asked if she was the manager to which she replied that the mgr would tell me the same thing.But Dami I didn’t ask you that and no need to try and cover your tracks. Where do they find these employees? Treat the customer how you’d like to be treated. Or change careers. Won’t order from this location again. Save us both some sanity. Thanks a lot Dami

Terry Bowman

The crew working this evening did a fantastic job on my carry out order. Food was perfect

Atmosphere: 5

Food: 5

Service: 5

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