They used to be fine but lately the service is actually so atrocious. One of the ladies working the drive thru and the manager are sooo obnoxious and impatient. They WILL mess up your order MULTIPLE times and they will look at y like it’s ur fault after you paid for an order and specified how you wanted it made. Had my order messed up two days in a row in terms of drinks AND food (got wrong food items, wrong drinks, paid for someone else’s order, missing items) and then never received an apology or refund. I didn’t expect those things but basic courtesy, they literally blame you for their horrible service and inability to perform their jobs. Overall worst service I’ve ever received.
Atmosphere: 1
Food: 2
Service: 1
teckela green
Worst customer service I ever experienced. I will never visit store 357010 ever again. I don't have these issues at Starbucks. Asia (red hair) & Nina (supposed manager) have the worst attitudes I've ever seen. If you do not know how to handle customers go find another job. I didn't even have any interaction with Nina and she told the assistant manager that was trying to help me rectify an issue with my Dunkin points from Monday not to help me and that she wasn't giving me anything. Then she went to start a conversation with Asia. So it seems maybe they were friends. I was told to come back to the Dunkin after a fiasco with my points Monday. When I tried to tell Asia Monday that I didn't understand she got smart in the drive thru. Another store clerk told her to step away from the drive thru due to her attitude and rudeness and she said no. So I drove all the way there today based on what the assistant manager told me. And Nina caused me to waste my time and gas. How do you treat a customer that way. Basically the assistant manager was trying to help me and Nina overrode her. If two leaders have a difference of opinion on how to handle something take that in the back. You don't penalize the customer.
Service: 1
Vic Ramirez
Come here usually everyday and it’s always great. Who ever makes my drinks makes it with so much
Atmosphere: 5
Food: 5
Service: 5
Alejandro Briganti
Staff has no clue what they are doing.
Atmosphere: 3
Food: 4
Service: 1
Kristen Garner
I will never come here again…they have over five people working but I have to wait 10 minutes just to get waited on. They never have stuff restock and they don’t care about the customers. They rude and don’t want to help you. I ask a simple question and they didn’t want to answer and help the next customer. They didn’t apologize or nothing.
Atmosphere: 1
Food: 1
Service: 1
Stevanus Haryadi
Always Dunkin for donuts and don’t forget the coffee too.
Atmosphere: 5
Food: 5
Service: 5
Latasha Williams
Google has the wrong phone number up for this location. Please change it
Logan R
I used to love Dunkin. Favorite donuts and a family thing. I hadn’t eaten Dunkin in years though and happened to be driving by. I spontaneously decided to give in to that old craving.It was just after 6am, opening time, three days ago. Understandably, it was empty and quiet. They had a few online takeout orders qued up at the pickup counter. It was a very clean store, nice soft music on, toasty warm, and good lighting (a bit muted, not mind altering headache producing bright white overhead lights… hate those). I was actually very surprised and impressed. The Dunkin’s of yesteryear were nowhere near this nice.Anyway, I had a look at the selection of donuts and they all looked great. Every kind you could think of, including my long standing favorite (Vanilla cream, but I’m not picky!) I was asked for my order and since it was first thing in the morning, I figured I needed a little bit of protein before dumping a pound of sugar down my throat. So I ordered a sausage biscuit, as well as a dozen assorted donuts.The service, overall, was adequate. As I mentioned, it was just after 6am and quiet inside… as was the young woman that took my order. She was efficient to her credit, but made zero eye contact and didn’t respond to a question I had about a donut. She kept working on what I had ordered. I asked again when she returned and she did answer me the second attempt… but again, zero eye contact and absolutely no facial expression. When I say zero, I am saying she literally never looked at me once. The entire time I was there. And she never showed any form of an expression on her face. Completely stoic. If I wasn’t at Dunkin, I would have been a little creeped out tbh. Just kidding, but that’s how noticeable it was.This is running long so here’s the rest: The donuts looked and smelled amazing. They didn’t taste very good though. Maybe my expectations were too high from inflated memories, but they seemed less tasteful. More plain. Regardless of the kind I was eating. Vanilla cream to double chocolate. Yes, I could tell the difference, but a flat, boring shell of the donuts I remember. The donuts were clearly very fresh… soft and moist. But also a little chewy. Again, just seemed a little off.SIDE NOTE: The sausage biscuit was truly awful. Rubbery, barely warm and undersized. But I don’t blame them for a bad breakfast sandwich. I blame myself for ordering a breakfast sandwich at Dunkin DONUTS. Smh. Also, ridiculously priced at $5.95. PfffMy two cents. This may all be the new normal. It was less than satisfying for me based on my old school memories.
Atmosphere: 4
Food: 2
Service: 3
Irene Bouchereau
We experienced wonderful and professional service on this drive thru visit. The coffee was great and free donut was yummy!
Atmosphere: 5
Food: 5
Service: 5
Sarah Spencer
The service was ok but it took awhile and we were the only ones inside waiting at the time. I gave the food a 1 because we literally only got 6 little hashbrowns for our order of hashbrowns and somehow the sausage, egg and cheese sandwich had no flavor. I will not be going back.
The team is amazing coffee was delicious and I always have a pleasant experience when i stop by will definitely be a returning
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Iced Latte, Muffins
KAPETA33
Quick drive through for some green tea. Very pleasant drive through communication and quick.
Atmosphere: 5
Food: 5
Service: 5
Ella
y’all need to lose the attitude, if you don’t like your job then quit
Nersela
rude staff would rather drive the extra few mins to the dunkin on
Service: 1
Honest Reviewer From DC
The woman who is taking orders through the drive-through did not seem to know the menu very well everything that I told her I want it she rang it up as something different, which caused a lot of confusion and clarification needed at the window. There was a clear language barrier to the point another woman switched onto the mic to clarify my order to correct it.My donuts came out ice cold and when I asked them to warm them up still came back cold. They originally gave me the wrong coffee and when I got the right one it still Wasn't good nor what I ordered I asked for 4x extra shots of caramel and was charged extra but didn't get it.Overall the service was bad and we were the only ones in the drive thru so it's not like they were overwhelmed.
They used to be fine but lately the service is actually so atrocious. One of the ladies working the drive thru and the manager are sooo obnoxious and impatient. They WILL mess up your order MULTIPLE times and they will look at y like it’s ur fault after you paid for an order and specified how you wanted it made. Had my order messed up two days in a row in terms of drinks AND food (got wrong food items, wrong drinks, paid for someone else’s order, missing items) and then never received an apology or refund. I didn’t expect those things but basic courtesy, they literally blame you for their horrible service and inability to perform their jobs. Overall worst service I’ve ever received.
Atmosphere: 1
Food: 2
Service: 1
Worst customer service I ever experienced. I will never visit store 357010 ever again. I don't have these issues at Starbucks. Asia (red hair) & Nina (supposed manager) have the worst attitudes I've ever seen. If you do not know how to handle customers go find another job. I didn't even have any interaction with Nina and she told the assistant manager that was trying to help me rectify an issue with my Dunkin points from Monday not to help me and that she wasn't giving me anything. Then she went to start a conversation with Asia. So it seems maybe they were friends. I was told to come back to the Dunkin after a fiasco with my points Monday. When I tried to tell Asia Monday that I didn't understand she got smart in the drive thru. Another store clerk told her to step away from the drive thru due to her attitude and rudeness and she said no. So I drove all the way there today based on what the assistant manager told me. And Nina caused me to waste my time and gas. How do you treat a customer that way. Basically the assistant manager was trying to help me and Nina overrode her. If two leaders have a difference of opinion on how to handle something take that in the back. You don't penalize the customer.
Service: 1
Come here usually everyday and it’s always great. Who ever makes my drinks makes it with so much
Atmosphere: 5
Food: 5
Service: 5
Staff has no clue what they are doing.
Atmosphere: 3
Food: 4
Service: 1
I will never come here again…they have over five people working but I have to wait 10 minutes just to get waited on. They never have stuff restock and they don’t care about the customers. They rude and don’t want to help you. I ask a simple question and they didn’t want to answer and help the next customer. They didn’t apologize or nothing.
Atmosphere: 1
Food: 1
Service: 1
Always Dunkin for donuts and don’t forget the coffee too.
Atmosphere: 5
Food: 5
Service: 5
Google has the wrong phone number up for this location. Please change it
I used to love Dunkin. Favorite donuts and a family thing. I hadn’t eaten Dunkin in years though and happened to be driving by. I spontaneously decided to give in to that old craving.It was just after 6am, opening time, three days ago. Understandably, it was empty and quiet. They had a few online takeout orders qued up at the pickup counter. It was a very clean store, nice soft music on, toasty warm, and good lighting (a bit muted, not mind altering headache producing bright white overhead lights… hate those). I was actually very surprised and impressed. The Dunkin’s of yesteryear were nowhere near this nice.Anyway, I had a look at the selection of donuts and they all looked great. Every kind you could think of, including my long standing favorite (Vanilla cream, but I’m not picky!) I was asked for my order and since it was first thing in the morning, I figured I needed a little bit of protein before dumping a pound of sugar down my throat. So I ordered a sausage biscuit, as well as a dozen assorted donuts.The service, overall, was adequate. As I mentioned, it was just after 6am and quiet inside… as was the young woman that took my order. She was efficient to her credit, but made zero eye contact and didn’t respond to a question I had about a donut. She kept working on what I had ordered. I asked again when she returned and she did answer me the second attempt… but again, zero eye contact and absolutely no facial expression. When I say zero, I am saying she literally never looked at me once. The entire time I was there. And she never showed any form of an expression on her face. Completely stoic. If I wasn’t at Dunkin, I would have been a little creeped out tbh. Just kidding, but that’s how noticeable it was.This is running long so here’s the rest: The donuts looked and smelled amazing. They didn’t taste very good though. Maybe my expectations were too high from inflated memories, but they seemed less tasteful. More plain. Regardless of the kind I was eating. Vanilla cream to double chocolate. Yes, I could tell the difference, but a flat, boring shell of the donuts I remember. The donuts were clearly very fresh… soft and moist. But also a little chewy. Again, just seemed a little off.SIDE NOTE: The sausage biscuit was truly awful. Rubbery, barely warm and undersized. But I don’t blame them for a bad breakfast sandwich. I blame myself for ordering a breakfast sandwich at Dunkin DONUTS. Smh. Also, ridiculously priced at $5.95. PfffMy two cents. This may all be the new normal. It was less than satisfying for me based on my old school memories.
Atmosphere: 4
Food: 2
Service: 3
We experienced wonderful and professional service on this drive thru visit. The coffee was great and free donut was yummy!
Atmosphere: 5
Food: 5
Service: 5
The service was ok but it took awhile and we were the only ones inside waiting at the time. I gave the food a 1 because we literally only got 6 little hashbrowns for our order of hashbrowns and somehow the sausage, egg and cheese sandwich had no flavor. I will not be going back.
Atmosphere: 3
Food: 1
Service: 2
Restaurantji Recommends
The team is amazing coffee was delicious and I always have a pleasant experience when i stop by will definitely be a returning
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Iced Latte, Muffins
Quick drive through for some green tea. Very pleasant drive through communication and quick.
Atmosphere: 5
Food: 5
Service: 5
y’all need to lose the attitude, if you don’t like your job then quit
rude staff would rather drive the extra few mins to the dunkin on
Service: 1
The woman who is taking orders through the drive-through did not seem to know the menu very well everything that I told her I want it she rang it up as something different, which caused a lot of confusion and clarification needed at the window. There was a clear language barrier to the point another woman switched onto the mic to clarify my order to correct it.My donuts came out ice cold and when I asked them to warm them up still came back cold. They originally gave me the wrong coffee and when I got the right one it still Wasn't good nor what I ordered I asked for 4x extra shots of caramel and was charged extra but didn't get it.Overall the service was bad and we were the only ones in the drive thru so it's not like they were overwhelmed.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Donuts