Kickback Jack’s
9318 W Broad St, Richmond
(804) 965-6902
Recent Reviews
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The food was great, but the service was just alright. It's super noisy in there, so we had to shout to be heard, which was weird, 🥴
Atmosphere: 4
Food: 5
Service: 4
Everything was delicious and the price was excellent.
Atmosphere: 5
Food: 5
Service: 5
We recently had the absolute worst experience we have ever had here. Usually I would give it a 4 star but our most recent trip. The bang bang shrimp were not cooked all the way and we found something foreign in them plastic I think. Manager never spoke to us just voided the dish off our tab. It took 20 minutes just to get a server to come say hi to our table and get our drink order. I can say this has never been the case before.
Atmosphere: 5
Food: 2
Service: 1
We need one in Colonial Heights/ Chester/ Dinwiddie area!!!
Atmosphere: 5
Food: 5
Service: 5
We visit every time we come to the west end.
Atmosphere: 5
Food: 5
Service: 5
The waitress got on our favorite game. Thanks
Atmosphere: 5
Food: 5
Service: 5
I got really great service Sunday night; interesting special drink (that I ordered two of), and tasty garlic aioli.
It was a great experience.
Tricia G was one of the best servers I’ve ever had. Being in the industry it is so hard to find really good servers and she was AMAZING! Took care of our kids in the 9 top we had and everything and we love that. Food was awesome, will definitely be back and recommend Tricia!!
Music too loud. Three servers at front door, We had one person in wheelchair and they just stand there and did not offer help to hold 2 doors. They didn't care and did not want to be bother or have respect Place was almost empty so we asked for a bigger table due to wheel chair, they said NO. Drink order was wrong and no apologies and did not asked if we needed refills. She avoid us to talk to her friends. Was not a happy person or friendly. This young server was very uncaring. and immature. If you have a disability please do not go there.
Manager should have comp one meal but only defend worker and said he was sorry
Food was excellent
Restaurantji Recommends
Great food great service. I was in town for work. I would recommend.
Similar to other places like Chili's and Applebee's and they do it well.
Had a wonderful dinner after a mega roadtrip. Service was great and I got to watch hockey. I will try to go again before I have to head back to Dallas.
The food was excellent. The onion rings were our favorite. I ordered a cheese burger, medium, and cooked to perfection. Our waitress was attentive but not pushy. It was loud inside but there were several games on the multiple tvs so it is expected. Host staff was also very friendly and polite when arriving and leaving. We will be back.
Probably one of the better places in town to watch a game with friends. Good service, good menu, endless tvs.
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