Kickback Jack’s

9318 W Broad St, Richmond
(804) 965-6902

Recent Reviews

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Rob Estep

Marilette was fantastic. I was a appreciative of a server that made great eye contact and smiled. It started my experience of in a good note.
The food was really good. I had a smash burger, and I would get again! I tried the ribs as well. A good deal for the special of the night.
Give this place a try, you will enjoy it. Ask for Marilette if you go.

Atmosphere: 4

Food: 5

Service: 5

orb S

Yesterday was the worst experience I’ve had here. We were sat and a waitress very hurriedly asked what we wanted to drink. 3 waters. It took us about 5-10 minutes to get those waters. We ordered.

Kitchen sent out wrong flavor wings, waitress too busy to pay attention to tables. Did not get ordered appetizer.

After trying to get her attention and she walked away from the table, she came back and asked what was wrong. Then she came back with a copy of my receipt. saying she said that she rung it in correctly, and it was a kitchen mistake. She asked “why didn’t you grab me when I was running around to tell me it wasn’t right?” Why she mentioned this? I have no clue. She walked away very quickly.

Its not on the customer to provide the service.

Then it took her 11 minutes from the time she printed the checks that we didn’t even ask for, to process the payment. While she stood there and wrapped silverware.

I still ate the food I was brought, I didn’t ask for any type of compensation. When in reality y’all were lucky I even paid the bill.

Never setting foot in this restaurant again.

Not name dropping the woman, y’all need to train your staff better. She knows who she is, she had an attitude enough.

Food: 3

Service: 1

Cory Taylor

Great service

Atmosphere: 5

Food: 5

Service: 5

Avonne White

As a person with some mobility issues the person at the front desk was quick to open the door when I arrived and as I was leaving. Very friendly

Atmosphere: 4

Food: 4

Service: 4

El Jonez

I'm highly disappointed in my dinner. I typically order 10 grilled lemon pepper wings & fries or the New Orleans pasta w/Shrimp. Unfortunately, tonight, the fat wasn't removed from the wings before grilling them. All I was chewing on was fat and didn't enjoy my wings. I would like a refund on the wings...not to mention, I paid extra for all flats.

Food: 1

Service: 5

Reuben Guy

Exceptional customer service wait time is irrelevant because it seems like you barely wait at all. Food is definitely prepared with care. Portions could probably be bigger.

Atmosphere: 5

Food: 4

Service: 5

Aaron Gunther

Nice video and crowd.

Atmosphere: 5

Food: 5

Service: 5

V A.W.

I had fun! Everything was great!

Atmosphere: 5

Food: 5

Service: 5

Thomas Greywolf

Our server Ajah was fantastic and the food was exceptionally good.

Atmosphere: 5

Food: 5

Service: 5

Eric Edwards

Food and Drink, I had the Philly Cheese Steak with fries

Atmosphere: 5

Food: 5

Service: 5

Douglas Cote

The food and atmosphere were really good, but it was hard to get the waitress’ attention. Will give it another shot soon.

Atmosphere: 4

Food: 3

Service: 2

J M

Food and service are very good, but it can be very loud and warbly with so many TVs playing so many different channels ..

Atmosphere: 3

Food: 4

Service: 4

James Fluellen

The bbq ribs were awesome. Fall off the bone just like they promised!

Atmosphere: 5

Food: 5

Service: 5

Dmonte Rustin

Probably the worst service I’ve gotten in the last 3 times I’ve went and those time were bad also. My waiter came to the table every 30+ min and for some odd reason I can never get a “ well done “ steak like I ask , I always have to send it back to the kitchen always.

Atmosphere: 4

Food: 1

Service: 1

Thomas Brandt

This is one of those places I never get tired of. I enjoy the atmosphere and the servers, and the food NEVER disappoints me... great kitchen!

Atmosphere: 5

Food: 5

Service: 5

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