McDonald's

4435 Commerce Rd, Richmond
(804) 743-2906

Recent Reviews

Bill Nottingham

I had to leave the drive-through because the employees at the window had some smart mouths and were very disrespectful. I had just ordered my food but got so upset I just told them to keep it and my money.

Atmosphere: 3

Food: 2

Service: 2

Joey Gates

NOT 24 hours. "In transition" from 4am-6am???

Andy Nolan

Not bad for agettodonalds

Atmosphere: 3

Food: 5

Service: 5

Ryan Macklin

An associate opened the bathroom door and held it for me but the associate cleaning it didn't say anything till he got an attitude when I tried to use it. If it's being clean fine, but no need for an attitude when you fellor associate let me in, poor customer service

Atmosphere: 2

Food: 2

Service: 1

Darrell Hall

As they were just opening but even so the 2 workers where efficient and smiling and genuinely happy. It's infectious for sure and I certainly appreciate that from people who I'm interacting with that early to boot. Awesome job ladies.

Atmosphere: 5

Food: 4

Service: 4

Recommended dishes: Sausage Mcmuffin

Shawn Martin

Small location, soda fountain is behind counter so good luck getting refills, MOST of the staff are rude and don't want to help, but the staff that do are nice.

Atmosphere: 1

Food: 3

Service: 1

RuBen Yahweh

I waited in the drive-through for over an hour. No apologies for the inconvenience. I wanted to throw the food back inside the window and smack somebody with it but I held myself because I’m a God person.

Atmosphere: 1

Food: 1

Service: 1

Brandon Adkins

Ordered and paid for a mobile order and the guy working the drive through told me to go somewhere else bc they don't accept those there. Then decided to come out of the restaurant to the drive through to yell at me some more. Wendy's breakfast is better anyways.

CANAL DO TETÊ

The worst customer service experience I've had in my life, the manager was very rude, I was in a truck and I accidentally placed the order for drive thru, I went to the store to ask how the option to pick up the order in store would change.The employee didn't even let me explain what had happened and turned his back.I walked to the drive thru to explain what happened and again I was treated badly!Terrible customer service and experience!

Atmosphere: 1

Food: 1

Service: 1

Scott Siegal

One of the fastest McDonald's I've ever seen. I put order in and food was out. Boom.

Atmosphere: 4

Food: 5

Service: 5

B Azimov

We were on roadtrip from Florida to New York and decided to stop for a food, I placed and order using mobil phone. We drove to drive thru to pickup up an order. The order was brought to us and we drove away and hop on the highway. Upon checking the food , they short one chicken sandwich. Now we on the highway drove 10 miles already..One of us didn't have dinner that day.It was really bad.Check your order before you leave. Better don't go there.

Service: 1

Recommended dishes: World Famous Fries

Keith Gibbs

It's

Atmosphere: 3

Food: 3

Service: 5

Melody D

The fact that the order was messed up and was told to hold the sandwich for whatever number of days until I return the wrong order you can not be serious..The guy Rob I guess who is the manager could give two cents didn't show concern or anything after money was spent in his store..Need better customer service could have atleast took ownership for a mistake that was made.How an egg McMuffin turn into a sausage McMuffin yuck..I will not return I will give the sandwich to a homeless person who will ever hold a sandwich from McDonald's for 3 days just Nasty. This store should b way better then it looks being off the highway as people travel thru VA. P.S it don't hurt to speak if you stare in a customer face ..The female who took my order was very NICE THE ONLY GOOD THING FROM THIS POST.Some people should not have certain positions

Atmosphere: 1

Food: 1

Service: 1

Roanell J

Placed order using app, arrived and the store was closed with one person inside. Called the store and no one answered the phone!

Service: 1

Bobby Anderson

Took along time. Out of my Frappe.

Atmosphere: 3

Food: 3

Service: 3

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