McDonald's

11125 Midlothian Tpke, Richmond
(804) 794-4005

Recent Reviews

Joshua Estes

After 20 minutes of screaming babies he refused to let us have food and come back after their card system was up and running and instead told me to go to an atmosphere. Doesn't make sense to me, no heads up intercom.

Atmosphere: 1

Food: 1

Service: 1

Vichele

They close before midnight on Friday and Saturdays when they are supposed to be 24 hrs.

Todd Heath

Fast food sucks. Eat healthier! Meal was cold!

Dawn Ward

Drive-Thru seemed to move faster than dine-in. Staff seems to struggle with tasks and any requests. Kiosk didn’t print receipt, hand sanitizer dispensers were empty, bathroom soap was empty. I told dining room employee about this, he directed me to two dispensers I hadn’t noticed at kiosks and didn’t see need to fix the empty ones I had tried to use. I asked him if they used the same refills (they look different) and he said he didn’t know because they have been like this since he has worked there. Trash can was overflowing onto floor and this same guy was walking around like he had no direction about what to do. Ugh.

Rosi Mount

My husband went here and ordered food, he thought he heard his number and when he went to check he saw another guy grab it so he assumed it wasn't his order, it turns out that the order was most likely his because he was there for half an hour, he finally said something to an employee and the employee starter belittling him and say he needs to pay better attention, When he got back the only thing that was right was the 20 chicken piece

Atmosphere: 1

Food: 1

Service: 1

Dillon

Came in for a breakfast bagel and it was the best I have ever gotten from a McDonald's. The bagel was soft and still had a crispness to it. I have a new favorite McDonald's.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Big Mac, Mcgriddles

Tonja Shumaker

drive thru window employee was rude. We didn't get all our food. When I asked for. Manager the employee told me if I want to speak to a manager he told us to come inside and manager the store our selves he was extremely rude. We end up going to another McDonald's to finish getting our dinner. Even though we paid for it at the first McDonald's. So we double paid for a family of 6. When I got home to call the restaurant no own answered the phone. This is not over distract manager next phone call

Atmosphere: 1

Food: 1

Service: 1

Penthouse Pharm

Absolute worst McDonald’s in the city takes about a half hour to get your food even if you just order a small fries. I’d rather eat my leather car seats than go through this long of a wait again, this time was 1 hour for a mango smoothie ordered in the

Service: 1

Emily Dawson

I have never had a good experience with this location. They are slow, always. I understand they can get busy and it will take longer that it would if they weren't busy. But I know they could be going faster because I work in a fast food restaurant and I don't think we have ever had a line be that held up ever even with only two people working. Also they give the wrong food every single time. For example, today I pulled in with a mobile order and the line was held up which was okay I had no where else to be. Then when we finally got to the window our order was still not ready we waited a second then after we pulled off we realized they gave us the wrong sandwhich. We went inside asking for our sandwhich to be remade then waited twenty plus minutes for one sandwhich to be made. They were even getting our sandwhich I had to talk to two people plus repeat it after twenty minutes. The last time I talked to this girl and was like hey im just waiting in one sandwhich and she rolled her eyes threw her arms up and walked away. After a few minutes watching her doing everything but my sandwhich she finally came over and gave it to me.

Atmosphere: 1

Food: 2

Service: 1

Charity S.

The attached picture is our order. Notice it says no cheese. Not only was there cheese, there were two slices. The sandwich had to be thrown away because of it. The recipient cannot have cheese, and most McDonald's are able to leave the cheese off. This one? Not reliable at all. Notice the strawberry preserve packet? We received a packet of ketchup. This McDonald's seems to go in waves with their service and quality. We don't eat fast food often, and avoid this McDonalds whenever possible.

Valeriia Prytuliak

It says on Google you are open !!!! Why are you closed then and having party inside !!!!You should change schedule on GoogleThan !! Why such a huge company can’t hire person who will keep schedule updated !!!

Ash Young

Messed up my order over and over. Rude attitudes towards costumers. Food was set down aggressively will not be going

Atmosphere: 1

Food: 3

Service: 1

Maxim Koval

It was very unfortunate to understand when you got home and see that the double cheeseburger is missing, check your orders at the cash

Atmosphere: 1

Food: 1

Service: 1

Shadymist Kennel, LLC

Inconsistent food quality, but the staff clearly hate either their jobs or their customers, or both. It's as if they're doing you a favor by handing you food you paid. I always say thank you when they hand me my card back back and when they hand me my food, not once has a single employee in this store ever said thank you to me, or even acknowledged my thank you with a "your welcome." I wish I were only referring to the employees, the manager is just as bad. So clearly she has set the example they all follow.Basic manners go a long way in this business. I'm tired of handing over my hard earned money to people that don't appreciate my business.

Atmosphere: 2

Food: 3

Service: 2

Zoey Rodriguez

Lady at the drive thru was very nice, food arrived quickly for being such a big order, food was packaged a little sloppy but still 5

Atmosphere: 4

Food: 3

Service: 5

Recommended dishes: Double Cheeseburger

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