Panda Express

4501 S Laburnum Ave, Richmond
(804) 877-8600

Recent Reviews

Sort by
Key Ruffin

Slooowwwwww, they open at 10 all options won't be available until about 10:45 whether ordering online or walking in. Atleast this has been my experience on at least 4 different occasions over the last 3 months. I normally stop by if I get off of work late. Imagine being hungry and tired and still having to wait at least 20 minutes for an order you already paid for đŸ„Č.

Atmosphere: 4

Food: 3

Service: 2

Donna Price

Greetings. Lunchtime is normally a busy time. If you don't have time to wait, I suggest you go somewhere else to eat. You will not be in and out.

Atmosphere: 4

Service: 4

Recommended dishes: Beijing Beef

Darrell Arnold Sr.

Not my best choice for Asian food, but it's ok.

Atmosphere: 3

Food: 3

Service: 4

Deem Lyric

We love coming here and having Eishaa and her team always great and have a smile on their face
I love how she take pride in her work and make sure the team is on point and keeping the line moving she a real leader much love and respect-Easley family

Atmosphere: 5

Food: 5

Service: 5

Nathan D

Place was clean, staff were nice, food was good.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Fried Rice, Plate

Mohammad Alnashash

The employee was inside at 5 o’clock and all doors closed

Becky Henning

We go here alot and do love the food but lately the service is lacking and the restaurant isn't as clean. Hopefully it was just because of the holiday business.

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: Fried Rice, Beijing Beef, Apple Pie Roll, Chow Mein

Nola

Went in yesterday & placed a order for orange chicken and fried rice.. I don’t know what was goin on but the food was nasty I feel like the chicken wasn’t all the way done and the rice was overcooked. I will not be eating here for a while or maybe not at all..

Alexa

Called and asked if they had the beyond orange chicken, she said yes. Asked if they were open till 10:30, she said yes. Drove here immediately after it’s a 20 minute drive. So I get here at 10:05 and she says the kitchen is closed and they can’t make it. Why would they not mention the kitchen was about to close when i called like ?? So annoying.

Atmosphere: 1

Food: 1

Service: 1

nicolette james

This place is reallly a hit or miss for me with food I always ask for a sample before hand so please do that before you get a plate today I asked the cashier on dinner shift for a water cup and she told me “ this cup is for water only” I responded with “isnt that what I asked for” which I should’ve gave her a piece of my mind to even say that to me. she racially profiled me like I was going to put soda in a water cup I don’t even drink soda at all. Won’t be coming back because that was rude had I been an older white woman would you have said the same? Customer service sucks.

Service: 1

Sylvia Coppin-Smith

Looks can be deceiving because the place looks and smells good. Food uncooked and tasteless. I had fried rice, I promise you the rice was not fully cooked. My mom had the chowmein...noodles not cooked. The black pepper chicken was hard to eat. I enjoyed the sesame chicken and walnut shrimp
But no no no will not be back to this location.

Atmosphere: 5

Food: 2

Service: 4

Cynthia Brown

Food was ok when I got it
..service was ok
. A lot going on but no one was sitting down
.. no drive thru so u had to go in
.. didn’t like that
..

Atmosphere: 3

Food: 3

Service: 4

Maribel Reyes

Nicen food chain..food is good

Atmosphere: 4

Food: 5

Service: 5

Lynn Jones

We received our food quick and the service was friendly.

Nae

The quality of the food is generally satisfactory. However, the brown rice and lo mein taste bland. Also, quite often, there are dishes that are out, and you have to wait for more to come out. The overall customer service is adequate, although there was an instance where an employee was observed handling their phone and then proceeding to handle food, which is a matter of concern for me. It is imperative that all employees adhere to the practice of WEARING GLOVES while serving food. I am uncertain as to why the manager on duty is not ensuring compliance with this regulation to the employees.

Atmosphere: 4

Food: 3

Service: 4

Recommended dishes: Mushroom Chicken

Loading...