Tgis location wasnt like this during my last visit. It has been about a year. I didnt understand why the reviews were so low until I had my own experience. I ordered 10 pizzas and they were all warm. I was so disappointed with the quality of the pizzas. This location has declined tremendously, and based on the reviews, im not the only complaint. I hope someone changes the service.
Atmosphere: 1
Food: 1
Service: 1
La La
I tried to order delivery and they made me wait two hours then said they had no delivery drivers.
Food: 1
Nico d'Alelio
Incredibly rude manager. Never order from here! He charged me twice for the same order. This place needs to be shut down.
Food: 1
Jack Zanone
Terrible service. Told me to not read everything I see on GrubHub, even though I ordered from there. Very rude
eevee
Ordered pizza and gave a 30% tip, driver came to the wrong address, talking about some dormatory? he started saying the wrong meal, then 10 min later cane to the wrong side of the building, then tried to say they can't deliver to apartments, even though they did it twice that week. Then he forgot both my drinks. The pizza was also missing a slice, whether it was cut badly or eaten by the driver, I don't know. You could very clearly see where it was pulled. I called them was on hold for 20 minutes, so I decided: Screw it, I'll just drive there. As I stared there at the two drinks I needed, another half hour passes by to get their attention. she looked extremely busy as she stood there doing absolutely nothing, it immediately hit me why she wasn't able to use the phone. while everyone else was making the orders, and running back-and-forth to the car for delivery, she was the captain of the ship. Standing there proudly, an anchor for all of them.
At this point, I stopped being pensive and overly nice and I tried to be more firm about explaining the simple thing I needed. I wasn't asking for a refund for the delivery fee or the $20 tip. A driver walked by me and started venting to me about how bad the woman was, she's clearly disliked even at her own store. I work 40 hours a week in retail too, I live in the same city you do and I pay the same rent! You're not any different dude.
She of course, finally said she would redo the pizza and it would take five minutes, and I've been standing here for another 20.
I don't know if the store will reply, I don't know if they'll lie. I obviously can't respond back if they say something.it's obviously a low rated place nearby VCU and very stressed. And I will probably forget this by the morning, but it's kind of frustrating.
obviously, I'm gonna hit up customer service for a refund.
Josiah Perkins
Always a pleasure. I get lunch from them usually about once a week and it's always a good time. Today, I got a stuffed crust pepperoni for pick up and they were ready in 7 minutes! Keep up the good work and good luck with the marathon tomorrow.
Atmosphere: 5
Food: 5
Service: 5
Kaelan Jones
Ordered it never came told me I had to come get it ,got a refund
Atmosphere: 1
Food: 1
Service: 1
Aaron Charity
My wife Ordered 24 bone-in with buffalo wings and a lg pizza stuffed crust, cheese pizza, with half sausage and half cheese pizza. When I recieved the order the wings had no sauce on them, called the store to complain and had to call 4 stores to get the correct store and the manager said I can send you sauce to put on the wings, he then said would not replace the wings. The third party company that takes call in orders the terrible, the manager said he was cursed at when he was called for the complaint. Paid $52.00 and didn't receive my order correctly, will not order from this company AGAIN EVER
Matt Jones
Just okay
Kylan
I placed an order for two pizzas for carryout, but when I arrived, the doors were locked and all customers were forced into a massive line at the pickup window. There were at least 30 people in front of me, and with orders taking 10 minutes each, it was clear I’d be stuck there all night. I ended up leaving and had to abandon my order.
To make matters worse, a delivery driver coming out admitted that the employee inside was deliberately dragging her feet and being petty. Completely unacceptable behavior.
And of course, when I tried to reach out about this disaster, Papa John’s customer service never bothered to respond.
This was absolutely ridiculous and some of the worst service I’ve ever experienced.
Terrible service. papa john would be very disappointed in the taste and service of this despicable place.
madi mcknight
Out in an order and waited an hour when they said 40 min. The guy showed up and then just drove off. I literally watched him drive away with my pizza. This is Absolutly unacceptable. We called them twice and they hung up on us. Poor management and terrible delivery service. They said they would send him back and it’s been 2 hours. He should dropped it off the first time. Someone needs to be fired
Atmosphere: 1
Food: 1
Service: 1
Laffy McTaffy
Ordered delivery like 3 times and each time they messed up my order :( tried again and they just stopped answering the phone, customer service was also of no help. Sucks cuz I like the za and was rly excited :•(
Atmosphere: 1
Food: 3
Service: 1
Jason Leo
Shout out to the delivery driver that locked his door as I was passing his car with two pizza boxes in my hand when I picked up my cary out order. Felt really welcomed here.
. - signed a black man.
Atmosphere: 1
Food: 1
Service: 1
Carl Scott
Purchased 5 large pies & 2 sodas for a late morning event. Manager (guessing) challenge me in the parking lot concerning the parking spot. Eventually took my order (snappy) & told me 20 minutes. 1 hour later I received my order. Last time frequenting that establishment
Tgis location wasnt like this during my last visit. It has been about a year. I didnt understand why the reviews were so low until I had my own experience. I ordered 10 pizzas and they were all warm. I was so disappointed with the quality of the pizzas. This location has declined tremendously, and based on the reviews, im not the only complaint. I hope someone changes the service.
Atmosphere: 1
Food: 1
Service: 1
I tried to order delivery and they made me wait two hours then said they had no delivery drivers.
Food: 1
Incredibly rude manager. Never order from here! He charged me twice for the same order. This place needs to be shut down.
Food: 1
Terrible service. Told me to not read everything I see on GrubHub, even though I ordered from there. Very rude
Ordered pizza and gave a 30% tip, driver came to the wrong address, talking about some dormatory? he started saying the wrong meal, then 10 min later cane to the wrong side of the building, then tried to say they can't deliver to apartments, even though they did it twice that week. Then he forgot both my drinks. The pizza was also missing a slice, whether it was cut badly or eaten by the driver, I don't know. You could very clearly see where it was pulled. I called them was on hold for 20 minutes, so I decided: Screw it, I'll just drive there. As I stared there at the two drinks I needed, another half hour passes by to get their attention. she looked extremely busy as she stood there doing absolutely nothing, it immediately hit me why she wasn't able to use the phone. while everyone else was making the orders, and running back-and-forth to the car for delivery, she was the captain of the ship. Standing there proudly, an anchor for all of them.
At this point, I stopped being pensive and overly nice and I tried to be more firm about explaining the simple thing I needed. I wasn't asking for a refund for the delivery fee or the $20 tip. A driver walked by me and started venting to me about how bad the woman was, she's clearly disliked even at her own store. I work 40 hours a week in retail too, I live in the same city you do and I pay the same rent! You're not any different dude.
She of course, finally said she would redo the pizza and it would take five minutes, and I've been standing here for another 20.
I don't know if the store will reply, I don't know if they'll lie. I obviously can't respond back if they say something.it's obviously a low rated place nearby VCU and very stressed. And I will probably forget this by the morning, but it's kind of frustrating.
obviously, I'm gonna hit up customer service for a refund.
Always a pleasure. I get lunch from them usually about once a week and it's always a good time. Today, I got a stuffed crust pepperoni for pick up and they were ready in 7 minutes! Keep up the good work and good luck with the marathon tomorrow.
Atmosphere: 5
Food: 5
Service: 5
Ordered it never came told me I had to come get it ,got a refund
Atmosphere: 1
Food: 1
Service: 1
My wife Ordered 24 bone-in with buffalo wings and a lg pizza stuffed crust, cheese pizza, with half sausage and half cheese pizza.
When I recieved the order the wings had no sauce on them, called the store to complain and had to call 4 stores to get the correct store and the manager said I can send you sauce to put on the wings, he then said would not replace the wings. The third party company that takes call in orders the terrible, the manager said he was cursed at when he was called for the complaint.
Paid $52.00 and didn't receive my order correctly, will not order from this company AGAIN EVER
Just okay
I placed an order for two pizzas for carryout, but when I arrived, the doors were locked and all customers were forced into a massive line at the pickup window. There were at least 30 people in front of me, and with orders taking 10 minutes each, it was clear I’d be stuck there all night. I ended up leaving and had to abandon my order.
To make matters worse, a delivery driver coming out admitted that the employee inside was deliberately dragging her feet and being petty. Completely unacceptable behavior.
And of course, when I tried to reach out about this disaster, Papa John’s customer service never bothered to respond.
This was absolutely ridiculous and some of the worst service I’ve ever experienced.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Terrible service. papa john would be very disappointed in the taste and service of this despicable place.
Out in an order and waited an hour when they said 40 min. The guy showed up and then just drove off. I literally watched him drive away with my pizza. This is Absolutly unacceptable. We called them twice and they hung up on us. Poor management and terrible delivery service. They said they would send him back and it’s been 2 hours. He should dropped it off the first time. Someone needs to be fired
Atmosphere: 1
Food: 1
Service: 1
Ordered delivery like 3 times and each time they messed up my order :( tried again and they just stopped answering the phone, customer service was also of no help. Sucks cuz I like the za and was rly excited :•(
Atmosphere: 1
Food: 3
Service: 1
Shout out to the delivery driver that locked his door as I was passing his car with two pizza boxes in my hand when I picked up my cary out order. Felt really welcomed here.
. - signed a black man.
Atmosphere: 1
Food: 1
Service: 1
Purchased 5 large pies & 2 sodas for a late morning event. Manager (guessing) challenge me in the parking lot concerning the parking spot. Eventually took my order (snappy) & told me 20 minutes. 1 hour later I received my order. Last time frequenting that establishment
Atmosphere: 2
Food: 4
Service: 2
Loading...