terrible experience overall. Ordered food to be delivered and it was never delived, so we drove up there to get the food because when we called 4-5 times nobody picked up the phone. Mind you when I went in there it was not busy at all so i’m sure someone could’ve answered the phone. Once i went in there the driver pointed to the food and gave it but said the manager will be able to help with some sort of compensation considering i came to pick up my own food yet payed for delivery. I didnt even come up there angry or hostile at all, yet she came at me in defense mode, and completely ignored me at first! and the dude in the kitchen then wanted to fight me because i was upset at the costumer service i was getting from THE MANAGER over food i did not get delivered.
Atmosphere: 1
Food: 1
Service: 1
Annabella Adu-Gyamfi (Bella)
I don’t know how this restaurant can call themselves a COMPANY. My thing is, I was ordering 5 boxes of pizza to be delivered for a going away party for my grandma. Once I placed the order I was treated so rudely by this employee and while she thought she put me on hold she was talking about me, and how my order stresses her out. Well I’m sorry if you’re working and you’re stressed out MAYBE you don’t belong there. So, I wait for my delivery I give my card information and everything. Come to find out, she didn’t put in my order or even told the kitchen to make it. THIS WAS VERY DISAPPOINTING. Not only did the party not have any food but that employee is still there. I will be calling the head quarters management because this place deserves to be shut down.
Atmosphere: 1
Food: 1
Service: 1
hrstyles s
I ordered around 8:40 I was told my delivery order would arrive in 40 minutes . My food never came . It is now 11:50 pm and I had to drive to the store to pick it up myself after calling multiple times with no one picking up the phone . once I got there i was “greeted” with rude customer service and where the hell are the delivery drivers ?!? your telling me my food was sitting in the store since 9 pm ?? waiting to be magically delivered by santa’s elves? ridiculous . It’s so bad I want to give you a ZERO but that is not possible so I give you … A ONE
Norah Carlos
Don’t ever order from this location and expect an on time delivery. Terrible service. Don’t do it, go anywhere else.
Atmosphere: 1
Food: 1
Service: 1
Black Guy
Minimum order to get delivery is $16. Uninstalled the app.
Neil
Good ?
Atmosphere: 5
Food: 5
Service: 5
Shari Mendoza
Went to papa johns on W Main St in Richmond, on Thursday I ordered 6 large pizzas, and wings for my daughter's nurses at the Richmond Children's hospital. On Friday I ordered 4 large pizzas, and cheese sticks for my daughter's nurses at The Children’s Hospital. The cheese sticks was for me and my daughter. When I got back to the hospital, I tended to my daughter's needs before we opened our box of cheese sticks just to see it was BREAD STICKS. I called the store to explain that we wanted cheese sticks not bread sticks. THEY WAS VERY NASTY TO ME ON THE PHONE AND SAID "THEY CAN'T REPLACE MY CHEESE STICKS. Over two days I spent over 170.00 at papa johns. This isn't great customer service. I'm already going through it being in the Children's Hospital with my child, and for them to be as nasty as they was after I spent over 170.00 in two days. I WILL NEVER EVER ORDER FROM PAPA JOHNS AGAIN. ?
Atmosphere: 2
Food: 3
Service: 1
Terrence Price
I ordered a papa bowl the other day and they literally added no noodles. Burnt, cheese, chicken and spinach at the bottom. Like seriously?!? On top of that delivery took 2 hrs and the pizza I ordered with it was cold.
Atmosphere: 2
Food: 3
Service: 2
isabel wren
female truck driver here ??♀️yea, hey.EXTREMELY unpleasant to say the very least. teller claimed to not deliver 3.1 miles away as it’s a “ghetto area” & “outside of store’s radius” ONLY for me to drive to the literal ghetto itself. waked in, store was a complete hoarder mess. customer service was frantic and awkward. had trouble finding my food, etc. visible non communication between employees. this order’s ingredients is NOT something Mr. Papa John himself would be proud of. thin pizza was just terrible to taste, i picked it apart and just settled for the crust. garlic sticks were bland, 0 taste just huge and unsatisfactory dough of failure. . overall, food was just gawd awful terrible to say the VERY least. ordered extra peppers… dried out green mega raisins. oh my. i spent over 30 bucks for a carry out & ate about 2$ worth. shame on this location. never again.
Atmosphere: 1
Food: 1
Service: 1
Chinéé Smith
Customer service here is horrible. First delivery driver delivered my order to the wrong address. Called to speak to a manager they never got on the phone. Crew member I did speak to was rude left me on hold for 40min. Will not be ordering here ever again. I will say that the second delivery person she was delightful very respectful. She went above and beyond to assure I got my order handed directly to me. I appreciate her.
Sorry- but pizza was cold very little ingredient's -on it nothing but hard warm bread-, the pizza made me sick- after I ate one slice . If I could say it was the worst pizza I ever had!
Pixels N'Bits
Second time in a row I've tried getting delivery. First time they canceled it because they were too busy. This time they claim my address doesn't exist because it isn't on Apple maps. Ya know, Google maps exists right? Rude, and obviously have no concept of the city they deliver in. Get Dominoes.
Food: 1
Service: 1
Emma Wolff
Still waiting over 2 hours for delivery despite pizza being marked ready within 25 mins of ordering. Only ordered one single cheese pizza and now tracker shows the delivery driver all the way across town delivering another order that probably waited that long too. Called the store 3 times to check on the order and eventually just to cancel it but no one answered. Online support just tells you to email… whole family is in bed now except me waiting up for a pizza we ordered at 7pm. Just pay the extra fee for DoorDash instead of letting Papa Johns employees (never) deliver your food.
Service: 1
matt wagner
Recieved 2 hours after stated delivery time, what's the point in having a window if they can't get even close to it?
Food: 2
Service: 1
Marlo Page
The food is good. People are nice. Location feels safe. I dont mind going here to pick up
terrible experience overall. Ordered food to be delivered and it was never delived, so we drove up there to get the food because when we called 4-5 times nobody picked up the phone. Mind you when I went in there it was not busy at all so i’m sure someone could’ve answered the phone. Once i went in there the driver pointed to the food and gave it but said the manager will be able to help with some sort of compensation considering i came to pick up my own food yet payed for delivery. I didnt even come up there angry or hostile at all, yet she came at me in defense mode, and completely ignored me at first! and the dude in the kitchen then wanted to fight me because i was upset at the costumer service i was getting from THE MANAGER over food i did not get delivered.
Atmosphere: 1
Food: 1
Service: 1
I don’t know how this restaurant can call themselves a COMPANY. My thing is, I was ordering 5 boxes of pizza to be delivered for a going away party for my grandma. Once I placed the order I was treated so rudely by this employee and while she thought she put me on hold she was talking about me, and how my order stresses her out. Well I’m sorry if you’re working and you’re stressed out MAYBE you don’t belong there. So, I wait for my delivery I give my card information and everything. Come to find out, she didn’t put in my order or even told the kitchen to make it. THIS WAS VERY DISAPPOINTING. Not only did the party not have any food but that employee is still there. I will be calling the head quarters management because this place deserves to be shut down.
Atmosphere: 1
Food: 1
Service: 1
I ordered around 8:40 I was told my delivery order would arrive in 40 minutes . My food never came . It is now 11:50 pm and I had to drive to the store to pick it up myself after calling multiple times with no one picking up the phone . once I got there i was “greeted” with rude customer service and where the hell are the delivery drivers ?!? your telling me my food was sitting in the store since 9 pm ?? waiting to be magically delivered by santa’s elves? ridiculous . It’s so bad I want to give you a ZERO but that is not possible so I give you … A ONE
Don’t ever order from this location and expect an on time delivery. Terrible service. Don’t do it, go anywhere else.
Atmosphere: 1
Food: 1
Service: 1
Minimum order to get delivery is $16. Uninstalled the app.
Good ?
Atmosphere: 5
Food: 5
Service: 5
Went to papa johns on W Main St in Richmond, on Thursday I ordered 6 large pizzas, and wings for my daughter's nurses at the Richmond Children's hospital. On Friday I ordered 4 large pizzas, and cheese sticks for my daughter's nurses at The Children’s Hospital. The cheese sticks was for me and my daughter. When I got back to the hospital, I tended to my daughter's needs before we opened our box of cheese sticks just to see it was BREAD STICKS. I called the store to explain that we wanted cheese sticks not bread sticks. THEY WAS VERY NASTY TO ME ON THE PHONE AND SAID "THEY CAN'T REPLACE MY CHEESE STICKS. Over two days I spent over 170.00 at papa johns. This isn't great customer service. I'm already going through it being in the Children's Hospital with my child, and for them to be as nasty as they was after I spent over 170.00 in two days. I WILL NEVER EVER ORDER FROM PAPA JOHNS AGAIN. ?
Atmosphere: 2
Food: 3
Service: 1
I ordered a papa bowl the other day and they literally added no noodles. Burnt, cheese, chicken and spinach at the bottom. Like seriously?!? On top of that delivery took 2 hrs and the pizza I ordered with it was cold.
Atmosphere: 2
Food: 3
Service: 2
female truck driver here ??♀️yea, hey.EXTREMELY unpleasant to say the very least. teller claimed to not deliver 3.1 miles away as it’s a “ghetto area” & “outside of store’s radius” ONLY for me to drive to the literal ghetto itself. waked in, store was a complete hoarder mess. customer service was frantic and awkward. had trouble finding my food, etc. visible non communication between employees. this order’s ingredients is NOT something Mr. Papa John himself would be proud of. thin pizza was just terrible to taste, i picked it apart and just settled for the crust. garlic sticks were bland, 0 taste just huge and unsatisfactory dough of failure. . overall, food was just gawd awful terrible to say the VERY least. ordered extra peppers… dried out green mega raisins. oh my. i spent over 30 bucks for a carry out & ate about 2$ worth. shame on this location. never again.
Atmosphere: 1
Food: 1
Service: 1
Customer service here is horrible. First delivery driver delivered my order to the wrong address. Called to speak to a manager they never got on the phone. Crew member I did speak to was rude left me on hold for 40min. Will not be ordering here ever again. I will say that the second delivery person she was delightful very respectful. She went above and beyond to assure I got my order handed directly to me. I appreciate her.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Sorry- but pizza was cold very little ingredient's -on it nothing but hard warm bread-, the pizza made me sick- after I ate one slice . If I could say it was the worst pizza I ever had!
Second time in a row I've tried getting delivery. First time they canceled it because they were too busy. This time they claim my address doesn't exist because it isn't on Apple maps. Ya know, Google maps exists right? Rude, and obviously have no concept of the city they deliver in. Get Dominoes.
Food: 1
Service: 1
Still waiting over 2 hours for delivery despite pizza being marked ready within 25 mins of ordering. Only ordered one single cheese pizza and now tracker shows the delivery driver all the way across town delivering another order that probably waited that long too. Called the store 3 times to check on the order and eventually just to cancel it but no one answered. Online support just tells you to email… whole family is in bed now except me waiting up for a pizza we ordered at 7pm. Just pay the extra fee for DoorDash instead of letting Papa Johns employees (never) deliver your food.
Service: 1
Recieved 2 hours after stated delivery time, what's the point in having a window if they can't get even close to it?
Food: 2
Service: 1
The food is good. People are nice. Location feels safe. I dont mind going here to pick up
Atmosphere: 5
Food: 5
Service: 5