Starbucks
2363 Roux St, Richmond
(804) 964-0340
Recent Reviews
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Made me a custom drink due to being diabetic and absolutely did amazing
Atmosphere: 5
Food: 5
Service: 5
Ximena López took my order and helped me today. She was so sweet and nice and very pretty too. I’ll be coming inside more often in hopes of seeing her.
Atmosphere: 5
Food: 3
Service: 5
I usually go to this Starbucks because the location is convenient and most of the team is amazing. But this is the third time I’ve had a bad experience with Kathleen (not sure if I spelled that right). She didn’t even say hi — she just gave us a very unpleasant look, and her attitude is always poor and negative. Because of this, my family and I decided not to place an order.
It’s unfortunate that one person can ruin the experience, since the rest of the staff is always great.
Service: 1
Not my favorite starbucks. Very busy parking lot, hard to get in and out of and to find a parking spot. Most Staff is weird . Long waits at the drive thru. Go to willow lawn or glenside drive and forest avenue instead.
Atmosphere: 1
Food: 5
Service: 3
Went in to get a cup of ice and was told by Susan that it would have been in the same transaction and I would have to place a new order. No customer service at all. The worst starbucks.
Atmosphere: 1
Food: 1
Service: 1
Great staff and drinks, will definitely return
Atmosphere: 5
Food: 5
Service: 5
Horrible customer service an coffee didn’t taste good at all an they gave me the wrong coffee that I didn’t ask for.I told them to remake it they had a attitude😡I got my damn refund an I went somewhere else lol🤣an taste way better than their shit water
Atmosphere: 2
Food: 1
Service: 2
This one a pretty clean one comparing to a few others I visit the last few months.
Atmosphere: 4
Food: 4
Service: 4
I only purchase drinks, that’s why I gave 3 stars for food
Atmosphere: 4
Food: 3
Service: 4
I love stopping here before work. The staff is great!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Fast service even with a line, drink always comes out the exact same and right to boot
Always have had friendly service
Food: 5
Service: 5
I pulled into the Starbucks drive-thru with no cars ahead of me and waited several minutes without being greeted or acknowledged. After sitting there with no response, I drove around and noticed a single vehicle parked at the drive-thru window. It seems like just one or two customers overwhelmed the staff to the point that no one could take drive-thru orders. Very disappointing experience — if the drive-thru is closed or backed up, there should at least be a sign or some communication. I ended up leaving without ordering.
Atmosphere: 1
Food: 1
Service: 1
This is my go to stop. They always get it right.
Atmosphere: 5
Food: 5
Service: 5
Too woke
We showed up at 8:50 hoping to get some drinks - their close time showed at 9:30. I pulled up to the drive thru , saw a woman step into the camera frame, and then proceed to hit a button that set off an automated message stating they were closed. The second barista stared me down from the window as I drove off onto the main road.
From other reviews it seems they don’t adhere to their posted hours so beware of this
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