Tropical Smoothie Cafe

Exceptionally horrible service. Young girl in the front didn't even try to look behind her to see me standing there. Finally she came and took my order. She put down my smoothie when it was ready and didn't say my name bit said the other man's name. So I just sat there. She walked away and didn't come back. I have been in food service for 30 years and felt it was so disrespectful. I curious why every where I go there is a tip option but yet there is zero respect

Atmosphere: 1

Food: 2

Service: 1

I tried the tropical dragon passion smoothie. It was delicious and the service was quick and friendly. One of my go tos in White Oak.

Atmosphere: 5

Food: 5

Service: 5

Im ussualy a verry nice person how ever. I came in with my wife and two kids who are five years old. The employees where using allot of profanity and being really un professional. I asked verry politely not to use any bad language infront of my kids. I dont care if im by my self or with my wife but not my kids. The employees shrugged and said ok and kept doing what they where doing not caring. I am verry un happy. I was forced to go else where for food and will not be coming back.

We were delivered the wrong food.

Atmosphere: 1

Food: 1

Service: 1

23th April, the cashier woman is the worst. She literally just walk back and forth talking with her staff and other customer who came later. I saw my order place on the table next to her and I already showed her my order on phone. She didn’t care. I’m not sure if she being double standard toward me being Asian. That’s would be so Racism

I had a very good experience at this particular tropical smoothie Cafe. My sandwich and smoothie was delicious. Service was good too. No mistakes and that made me very happy! No wait either.

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Tried the acai bowl. The fruit was really fresh and the acai portion was chilled and really good too. Nice snack on a hot day.

I give places multiple chances before I leave negative reviews like this. This location is one of the worst I have ever been to as a frequent chain customer. First and foremostly, it is obvious that they are both chronically understaffed and that the employees there care more about gossiping with eachother than they do customers. Its a 50/50 shot to see if your food or drink is made correctly- smoothies with incorrect ingrediants happened multiple times and they will miss stuff you tell them and sometimes even if you order it from the app. Half the time my smoothies tasted like bubble gum- bad ingrediants or just incorrectly made? I threw them out to be safe. The worst is the food- expect it to be burnt and the Quesidias to be made with either next to no cheese or to have chicken put in without the add-on (vegetarians beware at this location). The last two times they have run out of straws, and they refuse to send straws with their online orders. Lines are often long and I have had to wait 20 extra minutes beyond my order timeframe to get a single smoothie. The place clearly reeks of poor management- both in terms of personnel and supplies. I strongly recommend picking literally any other location in Richmond because this place was god awful.

Whoever the manager here needs to be sent back to training on how to run a business. Waiting/dining area full of people waiting on their food or waiting to order. NOT ONE PERSON acknowledged any of us until a handicapped person came in. I suppose they knew him. If you are busy, let the people know you see them and will get with them as soon as you can. Don't ignore. That is how you lose business. I saw people walk out mad saying it is the 3rd time they left without food or any acknowledgement. I will revise if things change here. I come often and this happens almost every time during lunch hours.

Ordered a sandwich and a smoothie and dasher did not deliver the smoothie. Restaurant can’t be bothered to answer the phone for redelivery.

First time visiting and just had a Smoothie. It was better than most I have visited, but not as good as those I make home.
Service was fast and polite. Would visit again.

This location does not put extras for your bowl in a separate container. Was told “corporate” said to make it fit.

Come to this location on my lunch break for lunch. I ordered the Caribbean jerk wrap and a bahama mama. Got my food bit into my wrap and the wrap had no sauce! WRAP was so dry. I did call to explain the issue and they told me to come back. I can’t come back because I’m now at work. Better options for accommodation would have been better

Atmosphere: 3

Food: 1

Service: 3

I have run into some issues in the past regarding pricing and food quality at this location. However, I must acknowledge that customer service has consistently been satisfactory. I usually just get the flatbread. I have now ventured into trying their bowls. Among the bowls, the acai bowl stood out with its rich flavor. On the other hand, the PB protein crunch peanut butter "drizzle" was a bit overpowering for my taste. The chia oatmeal pudding was enjoyable as well. As for the Bahama mama bowl, it was acceptable, although the base was somewhat frozen. The granola in all of the bowls was broken up into large pieces, and the mangoes were a little frozen.

Atmosphere: 4

Food: 4

Service: 4

I just waited for 10 minutes for someone to assist me/hand me my online pickup order that was ready when I arrived…I love watching my smoothie melt while no one helps me! Wish I could take back the nice tip I left online, but oh well. Ruined my experience.