Wendy's
9116 W Broad St, Richmond
(804) 477-7481
Recent Reviews
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The dining space felt spacious.
At the drive-thru I asked for a Dave's Double with cheese. Ms. Know it all interrupted me to say that they already come with cheese. I tried to say no pickles, but she interrupted me again asking for the sizes of my fries and drink. I informed her that I just wanted the sandwich, no pickles. Now her screen has too much on it so she told me to pull around. My bill was $7.69. I gave her $20.69. She gave me my food. I asked for some chili sauce packets (it's good on fries and burgers). She told me that they didn't have that. She gave me $12 and some change and closed the window. She noticed that we didn't leave. As the change was being handed back to her she interrupted me to say that we gave her the correct change. I got my dollar back. We were not given a receipt.
This was the rudest experience that I've had with this Wendy's. My sandwich is getting cold because I'm too hot to eat & enjoy it.
Atmosphere: 1
Food: 3
Service: 1
I get my Coke zero there just about every day with cream soda it's awesome The staff is wonderful
Atmosphere: 5
Food: 5
Service: 5
Went through drive thru, I was one of very few cars, I ordered an asiago chicken sandwich with fries and a diet coke. I got the fries, cold, and a double cheeseburger and a sprite. The person at the window asked me coke or sprite before handing me a sprite, after I said coke. Your staff needs a major meeting on listening. Don't go here, the mcdonalds next door is much, much vetter.
Atmosphere: 1
Food: 1
Service: 2
I ordered the sausage biscuit for dollar and it was so heavily peppered that I returned it...
Atmosphere: 1
Food: 1
Service: 3
Very fast at drive thru
Food was made to order & very fresh!!!
Atmosphere: 3
Food: 4
Service: 5
AC was not working and service wasn’t great.
Atmosphere: 2
Food: 3
Service: 2
A little run down but the employees made up for it
Atmosphere: 3
Food: 4
Service: 5
Great!
Atmosphere: 5
Food: 5
Service: 5
Sat in line behind one single car at 1:00pm for 10 minutes at the window.
Once I got to the window and paid I was asked to pull up because my chicken was being made, then proceeded to wait another 10 minutes while I watched several cars get there food and leave behind me.
If I could give a 0 I would.
Restaurantji Recommends
Great food, OUr grandson loves it!!!!
Atmosphere: 5
Food: 5
Service: 5
Had an issue with a mobile order - a disconnect between the app and the in store processing. Manager on duty morning of 5/12 handled it beautifully. I was on the phone with the app customer service and before I could get it figured out on my end she had it resolved on their end. I thanked her tremendously. I know brick and mortar locations of ANY fast food with an app have no control over what happens with the app itself so she went above and beyond to get it handled for me. Appreciate that very much. Food was hot and good too!
chicken was dry
Wendy's biggie bag is a great money saving deal
Egg shells in my breakfast sandwich. Cashier was polite but otherwise staff including manager unfriendly. Not a very inviting atmosphere
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