Firehouse Subs Town Square

I was never asked what bread I wanted, or what I wanted on my sandwich

Atmosphere: 4

Food: 4

Service: 4

Ordered 2 french dip subs, au jus was not included. I called to see if they could deliver the sauce and the individual whom i can only assume is the manager decided it was appropriate to get an attitude and tell us we can come back and get it. At the premium price i pay for this product, i expect my order to be correct the first time and to not receive attitude due to the mistake of firehouse. I will not be eating at this establishment again and i will make sure others dont as well. If 0 stars was an option, i would give 0.

Atmosphere: 1

Food: 1

Service: 1

If you do delivery services, I advise not to take the orders from here. They never have it ready, finish orders that come in after the delivery order, they prioritize people in the restaurant. Last I checked the people getting the food delivered are paying customers too. They shouldn’t have to wait longer to get their order. Ask if they have the order and they look at you like they don’t know what you’re talking about. It’s happened numerous times or I wouldn’t be posting this. Do better firehouse do better!!!

Atmosphere: 1

Food: 1

Service: 1

Attempted to call in an order. The young lady on the phone was very rude. Rushed me through my order and didn’t even allow me to finish. I had to tell her she wasn’t even allowing me to finish the order. I was trying to let her know I wanted jalapeños but she was rushing me so much I couldn’t even remember because I was so put off by her demeanor. I just canceled and placed an order with a company that is not rude to their customers

Service: 1

1/5/25 - giving another try.

08/31/19 still Rude and slow. Then gets mad when I complain. Never again. Wasted money.

Atmosphere: 2

Food: 4

Service: 3

Recommended dishes: Hook & Ladder

I go here because of the convenience and value for what I pay. They always get my sub right and it’s hot and fresh. They’re not always the friendliest, but the food is good.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Hook N Ladder on Wheat

Awful service. Boy taking my order couldn't stay off of his phone long enough to get my order or my name correct. And guess what?? Both my order and my name(per the usual) were wrong. Nobody speaks English and my food is always incorrect. If I could give negative stars for this establishment, I would. Avoid if you want good food for the exorbitant prices you have to pay for it

Atmosphere: 1

Food: 1

Service: 1

Very poor service. We waited almost 1 hr for only 2 subs to be prepared.
We were the first in line to order our 2 subs ahead of 4 other orders and we were the last to get our food. The 3 girls behind the counter preparing our food seemed more concerned with their phones and their boyfriend being in the store and joking around with each other, then correctly preparing all of their take out orders that were just placed. They had to ask multiple times what people ordered. My husband ordered a heated, double meat, hero sub and mine was a gluten free (preference only, not allergy was specified) turkey sub. After waiting almost 1 hr for our 2 subs, we finally drove home to find that my husband's sub didn't appear to be heated or have double meats like he had ordered.
After paying almost $40 for only 2 subs we were extremely frustrated and disappointed in the poor service and representation of your establishment.
We normally never post reviews but we felt that this experience needed to be mentioned.
Sadly, we will never be a return customer based on this unfortunate experience.

Food: 2

First time I've ever been to a a firehouse that nobody said welcome to firehouse as soon as I walked through the door. Not very friendly but the food was great as always.

Atmosphere: 3

Food: 5

Service: 2

I ordered a foot long Brisket. I received it with no cheese and no bbq. Also ordered Italian sandwich foot long. Had no herbs and spices that it normally comes with. I'm really thinking twice about never coming back to here. I come here because it's close to the house. This is the second time this location has screwed up the sandwiches. I'm very annoyed with this location. plus, with the cost of everything damn I wish people get there act right make it right. What I ordered is a popular sandwich and still get it wrong. Good grief.

Atmosphere: 3

Food: 2

Service: 4

I love firehouse subs! This one on Rutgers st was always delicious, never any issues. Today we stopped for lunch and ordered the captain’s club. They left bacon off of the sandwich! I had to ask for it once we had started eating and realized there was no bacon. I asked for it to eat here but they put it n a box and bag.
While the employees are nice they aren’t like the other Firehouse subs. They don’t say hi when we enter. Difficult to understand the lady who took our order, she has a beautiful accent but speaks so fast i had difficulty with what she was asking.
The folks here r hard workers, sweeping and cleaning which is difficult to find these days. Usually workers r so busy on their phones they don’t get prepared for the next rush. While the sandwich was good I gave 3 stars bcuz they left the bacon off. If I had taken it to go it would have been 1 star!
Last 2 times I came here the food was good but the lady taking orders wore the same gloves to take the money and make the food! I have to request the gloves be changed. Gloves should always be removed when u start taking money. Immune compromised ppl can get very sick or even die from that type of filth!!

Atmosphere: 4

Food: 3

Service: 3

Don't waste your money.

Atmosphere: 1

Food: 1

Service: 1

I usually order online and pick up. I'll stick to doing it that way. The store was empty, but service wasn't friendly or welcoming. Worker seemed more exasperated that I would actually walk in and order. Annoyed I was asking questions. I ordered my two sandwiches with toasted garlic bread, plus a brownie. Got home, no brownie in the bag and the sandwiches were not made with garlic bread. What a rip off.

Atmosphere: 1

Food: 1

Service: 1

It's clear that management doesn't care about reviews because I've been in many times and the staff is still rude. They always act like they are doing you a big favor by serving the customers.

Worst Firehouse locations I've tried. The lady behind the counter was rude and seemed to hate doing her job. The store was not clean and the food was terrible. The bread was ripped and mushy. Will never go to this place again.

Atmosphere: 1

Food: 1

Service: 1