If i could give 0 stars I would. The food was disgusting, soggy, and extremely unfresh. The restaurant service is extremely slow and the manager and a worker named Neveah were beyond rude. They have absolutely no experience in customer service nor communication skills. Dont go to this location if you don’t want to waste your money. Absolutely unacceptable, Do better or close this location. As you can see thats SUPPOSED to be a hot ham and cheese which it’s not.
Atmosphere: 1
Food: 1
Service: 1
Cherry Compton
Didn't eat
Atmosphere: 4
Food: 4
Service: 4
Polly Vincent
Went thru the drive thru and when went to pay, my card wouldn’t work. I was going to cancel the order, when the young lady at the window said she would pay for it. She used her own card and rung it up. It was $11. I’ve never had that happen before. What a great young person. This was 8 am this morning. Thank you so much.
Atmosphere: 5
Food: 5
Service: 5
Susan Shirley
Food was not appetizing, fries overcooked and burgers tasted bland even though we waited 5 minutes for them to be cooked. Drive thru worker was very pleasant & personable though!
Atmosphere: 4
Food: 1
Service: 4
bill boddie
Honestly was amazing!
Atmosphere: 5
Food: 5
Service: 5
Becky Johnson
Honesti greeted us as soon as we came in. She stayed on task and was ready to take our order as soon as we decided what we wanted.
Atmosphere: 5
Food: 5
Service: 5
Calvin Cassity
Ordered a Nashville chicken biscuit and when got home was given a egg cheese and tomato biscuit thanks for nothing
Justin Neice
Very disrespectful cashier her name is Juana. We ordered our food and was cut short by her then as I went to pay I ask for the military discount because I very proudly served our country, when I showed her my driver's license she looked at me and told me that was just an ID but your driver's license if you are a veteran shows the word VETERAN on the top of the ID, not only that but I was wearing a hat that clearly stated ARMY on the top with a veteran symbol on the side. She questioned me again and I had to literally point it out where it said veteran on the top. After giving me the discount I went to hand her my debit card and she jerked it out of my hand. Not only did she disrespect the fact that I was a veteran but then she disrespected me and my family by jerking the debit card out of my hand. I asked for the manager at that point these shift leader Kaisha came over and ask what happened I explained the situation she said that she could see I was a veteran just by my hat. She then offered us a full refund and said that she would speak to Juana. I will be reaching out to corporate about this because Juana should not be working there she does not represent Hardee's nor great customer service but the shift supervisor Kaisha shows everything about respect and how to treat the customer very proud of her for that. If Hardee's wants to keep their reputation and name clean and stand for great customer service then they would fire Juana because she is everything Hardee's stands against and she makes them look bad. Hardees can do much better and there are better people out here dying for a job that would represent this company so much better.
Atmosphere: 1
Food: 3
Service: 1
hokiechip
Nellie made us feel welcomed and appreciated
Atmosphere: 5
Food: 5
Service: 5
Donna Leber
Nellie was awesome this morning. Great attitude for so early in the morning!!
Nelly was amazing ! Kind, helpful and what the world needs more of ! Thank you !
Atmosphere: 5
Food: 5
Service: 5
Mya Elizabeth
The past 3 times that I have come in the morning my biscuits have been rock hard and cold. I asked for 2 butter biscuits and i couldn’t eat either of them because they were so cold and dry.
Atmosphere: 4
Food: 2
Service: 4
Mike Overacker (The Astronomy Dude)
I went to this Hardees for decades, and go there at least once a week until the other day. I placed an order for a 2 for 5 Biscuit and Gravy deal on the app and paid for it on the app. I arrived at the drive thru to pick it up and they said that they had a pickup order for Andrew. That is not me, and they said that they did not have an order from me. I pulled forward and parked, got my app on the phone and went in to show my order receipt. It took them almost 10 minutes to get to me, and when I showed the receipt on my app, the woman in charge said that since she did not receive the order through their system, I was not going to get the food. Another employee spoke up on my behalf, and she relented and ordered the kitchen to make my order. She gently took my order from the kitchen and put it in a bag, and the threw the bag across the counter to me, glaring and not saying a word. On arriving home, I opened the bag and gravy was coating the inside of the bag. I opened the trays and found that the gravy was not put in a container with a lid with the biscuit separate as standard. Instead, they were all thrown together in the trays. At that point, the malice of the staff was evident, and I was afraid to eat the food I was sold, so I threw it away and sent an email to Hardees corporate. They acknowledged receiving my complaint, but did nothing and never responded by email. I have ceased buying any Hardees food until this situation is addressed.
Atmosphere: 1
Food: 1
Service: 1
Mary Markham
Biscuit was hard and couldn't eat. Asked for a large COKE and got a tea! Hire people that are smart and can get an order right!!!
If i could give 0 stars I would. The food was disgusting, soggy, and extremely unfresh. The restaurant service is extremely slow and the manager and a worker named Neveah were beyond rude. They have absolutely no experience in customer service nor communication skills. Dont go to this location if you don’t want to waste your money. Absolutely unacceptable, Do better or close this location. As you can see thats SUPPOSED to be a hot ham and cheese which it’s not.
Atmosphere: 1
Food: 1
Service: 1
Didn't eat
Atmosphere: 4
Food: 4
Service: 4
Went thru the drive thru and when went to pay, my card wouldn’t work. I was going to cancel the order, when the young lady at the window said she would pay for it. She used her own card and rung it up. It was $11. I’ve never had that happen before. What a great young person. This was 8 am this morning. Thank you so much.
Atmosphere: 5
Food: 5
Service: 5
Food was not appetizing, fries overcooked and burgers tasted bland even though we waited 5 minutes for them to be cooked. Drive thru worker was very pleasant & personable though!
Atmosphere: 4
Food: 1
Service: 4
Honestly was amazing!
Atmosphere: 5
Food: 5
Service: 5
Honesti greeted us as soon as we came in. She stayed on task and was ready to take our order as soon as we decided what we wanted.
Atmosphere: 5
Food: 5
Service: 5
Ordered a Nashville chicken biscuit and when got home was given a egg cheese and tomato biscuit thanks for nothing
Very disrespectful cashier her name is Juana. We ordered our food and was cut short by her then as I went to pay I ask for the military discount because I very proudly served our country, when I showed her my driver's license she looked at me and told me that was just an ID but your driver's license if you are a veteran shows the word VETERAN on the top of the ID, not only that but I was wearing a hat that clearly stated ARMY on the top with a veteran symbol on the side. She questioned me again and I had to literally point it out where it said veteran on the top. After giving me the discount I went to hand her my debit card and she jerked it out of my hand. Not only did she disrespect the fact that I was a veteran but then she disrespected me and my family by jerking the debit card out of my hand. I asked for the manager at that point these shift leader Kaisha came over and ask what happened I explained the situation she said that she could see I was a veteran just by my hat. She then offered us a full refund and said that she would speak to Juana. I will be reaching out to corporate about this because Juana should not be working there she does not represent Hardee's nor great customer service but the shift supervisor Kaisha shows everything about respect and how to treat the customer very proud of her for that. If Hardee's wants to keep their reputation and name clean and stand for great customer service then they would fire Juana because she is everything Hardee's stands against and she makes them look bad. Hardees can do much better and there are better people out here dying for a job that would represent this company so much better.
Atmosphere: 1
Food: 3
Service: 1
Nellie made us feel welcomed and appreciated
Atmosphere: 5
Food: 5
Service: 5
Nellie was awesome this morning. Great attitude for so early in the morning!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Nelly was amazing ! Kind, helpful and what the world needs more of ! Thank you !
Atmosphere: 5
Food: 5
Service: 5
The past 3 times that I have come in the morning my biscuits have been rock hard and cold. I asked for 2 butter biscuits and i couldn’t eat either of them because they were so cold and dry.
Atmosphere: 4
Food: 2
Service: 4
I went to this Hardees for decades, and go there at least once a week until the other day. I placed an order for a 2 for 5 Biscuit and Gravy deal on the app and paid for it on the app. I arrived at the drive thru to pick it up and they said that they had a pickup order for Andrew. That is not me, and they said that they did not have an order from me. I pulled forward and parked, got my app on the phone and went in to show my order receipt. It took them almost 10 minutes to get to me, and when I showed the receipt on my app, the woman in charge said that since she did not receive the order through their system, I was not going to get the food. Another employee spoke up on my behalf, and she relented and ordered the kitchen to make my order. She gently took my order from the kitchen and put it in a bag, and the threw the bag across the counter to me, glaring and not saying a word. On arriving home, I opened the bag and gravy was coating the inside of the bag. I opened the trays and found that the gravy was not put in a container with a lid with the biscuit separate as standard. Instead, they were all thrown together in the trays. At that point, the malice of the staff was evident, and I was afraid to eat the food I was sold, so I threw it away and sent an email to Hardees corporate. They acknowledged receiving my complaint, but did nothing and never responded by email. I have ceased buying any Hardees food until this situation is addressed.
Atmosphere: 1
Food: 1
Service: 1
Biscuit was hard and couldn't eat. Asked for a large COKE and got a tea! Hire people that are smart and can get an order right!!!
Atmosphere: 1
Food: 1
Service: 1
Friendly Staff....Good Food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hand Made Buttermilk Biscuits
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