Mon Dec 1 12:30pm -Male Bar Manager looked straight at me 3 times and never offered service-I was your responsibility-not the other waitresses. Management 101-you failed.
Food: 1
Service: 1
Claire Bolton
Ask for Jersey, he took great care of us! Get the cheese sticks, you won’t regret it! The Macado sandwich is also a must try. The onion rings are crispy and the pickle spears are crunchy, both are a win in my book. We were well taken care of on a Sunday morning while traveling back home.
Atmosphere: 5
Food: 5
Service: 5
Punpkin Staples
Lett me juz text dis sometymes dey food b on point and sometymes it's nott worth eattn i guest it all depends on da cook and wat tyme u order ur food Mines was awful 2wkz ago I no 4 now on 2 check my food B4 leaving
Atmosphere: 5
Food: 5
Service: 5
Olivia Smith
I would have like to voice my concern to a manager but it didn’t appear they were around. Very poor service and quality of food. The food was cold. Why? I think the waitress was smoking or on her phone. She kept apologizing for everything when all I really wanted was results. I’m not sure why she kept apologizing for delays when there were maybe four patrons in the restaurant on a Saturday night. Sorry but I cannot recommend.
Atmosphere: 4
Food: 2
Service: 1
James Gardner
Where is everybody? -- Edited x2 There's only a handful of tables with patrons, but there aren't any servers around anywhere. We gave our drink and food order at the same time because we had 10 minutes before our waitress came by, but we've been here for 45 minutes and there's no one around. I wonder how the food is. I'd really rather not just get up and leave without paying for our drinks, but my kids are losing it. I'm not going to wait for a check at this rate.
Edit: The food came, there were apologies. I was hangry. Nevertheless, 45 minutes is a very long time.
Edit 2: There's a bar attached to the restaurant. That's where everybody was.
Food: 4
Service: 3
Lee Jones
Jersey and Corey were great. even while under staffed for the day they performed phenomenally, will certainly be back
Atmosphere: 5
Food: 5
Service: 5
Tiffany Clark
Our family of three waited ten minutes to be sat in a restaurant with no other patrons (expect those in the enclosed bar area). Then waited over ten minutes to be greeted at our table. Our server never showed up. The bartender ,bless him, was running the entire show. Having to go between the enclosed bar, where he had patrons of his own to help, and the main dining room ,because a coworker couldn’t be bothered to do their job. He was super!! Apologized for our lack of server, was attentive, and quick. Another couple came in, same story with the server. (Who at this point I don’t believe exists)Again bartender to the rescue. Management of this establishment needs to give him a raise and fire their waitstaff and try again!!!
Atmosphere: 5
Food: 5
Service: 1
Kathy Trout
Called in an order. Went to pick it up. Stood for 15 minutes before anybody ever spoke to me at the counter. Then we got back to our destination hotel. The food was dry. Felt like it'd been sitting around. Actually not waiting for me but the meat was dry. It was not good mm
Atmosphere: 4
Food: 2
Service: 1
Tamara Rhoads
We visited Roanoke from out of state & had dinner at Macado's with a group of 9. Everyone was quite impressed with the quality of food and service.
Atmosphere: 5
Food: 5
Service: 5
Steven Martin
We were so very pleased with our sandwiches and thrilled to find a place with so many options open late and a nice looking space. Our servers were great especially Mackenzie! Will definitely be back.
Always had excellent service st the Vinton location but tonight I was given forks and knives that had food matter on them and were either unwashed or poorly washed.
Atmosphere: 5
Food: 4
Service: 1
tay c
Best place ever!
Atmosphere: 5
Food: 5
Service: 5
Taylor Ciafardini
Great customer service, good music, and good food!
Atmosphere: 5
Food: 5
Service: 5
Devon Mortimer
Great food, great atmosphere and great service. We all had their Wild Bill Burger, which was HUGE and absolutely delicious. I wish I wasn’t on vacation, because this would definitely be a regular spot for me if I was local. Ignore the low reviews, this place is awesome!
Atmosphere: 5
Food: 5
Service: 5
Kim
Corey was great!!! He has great customer service skills!!! Great place to eat will visit again next time we in town. The food was great too.
Mon Dec 1 12:30pm -Male Bar Manager looked straight at me 3 times and never offered service-I was your responsibility-not the other waitresses. Management 101-you failed.
Food: 1
Service: 1
Ask for Jersey, he took great care of us! Get the cheese sticks, you won’t regret it! The Macado sandwich is also a must try. The onion rings are crispy and the pickle spears are crunchy, both are a win in my book. We were well taken care of on a Sunday morning while traveling back home.
Atmosphere: 5
Food: 5
Service: 5
Lett me juz text dis sometymes dey food b on point and sometymes it's nott worth eattn i guest it all depends on da cook and wat tyme u order ur food
Mines was awful 2wkz ago I no 4 now on 2 check my food B4 leaving
Atmosphere: 5
Food: 5
Service: 5
I would have like to voice my concern to a manager but it didn’t appear they were around. Very poor service and quality of food. The food was cold. Why? I think the waitress was smoking or on her phone. She kept apologizing for everything when all I really wanted was results. I’m not sure why she kept apologizing for delays when there were maybe four patrons in the restaurant on a Saturday night. Sorry but I cannot recommend.
Atmosphere: 4
Food: 2
Service: 1
Where is everybody? -- Edited x2
There's only a handful of tables with patrons, but there aren't any servers around anywhere. We gave our drink and food order at the same time because we had 10 minutes before our waitress came by, but we've been here for 45 minutes and there's no one around. I wonder how the food is. I'd really rather not just get up and leave without paying for our drinks, but my kids are losing it. I'm not going to wait for a check at this rate.
Edit: The food came, there were apologies. I was hangry. Nevertheless, 45 minutes is a very long time.
Edit 2: There's a bar attached to the restaurant. That's where everybody was.
Food: 4
Service: 3
Jersey and Corey were great. even while under staffed for the day they performed phenomenally, will certainly be back
Atmosphere: 5
Food: 5
Service: 5
Our family of three waited ten minutes to be sat in a restaurant with no other patrons (expect those in the enclosed bar area). Then waited over ten minutes to be greeted at our table. Our server never showed up. The bartender ,bless him, was running the entire show. Having to go between the enclosed bar, where he had patrons of his own to help, and the main dining room ,because a coworker couldn’t be bothered to do their job. He was super!! Apologized for our lack of server, was attentive, and quick. Another couple came in, same story with the server. (Who at this point I don’t believe exists)Again bartender to the rescue. Management of this establishment needs to give him a raise and fire their waitstaff and try again!!!
Atmosphere: 5
Food: 5
Service: 1
Called in an order. Went to pick it up. Stood for 15 minutes before anybody ever spoke to me at the counter.
Then we got back to our destination hotel. The food was dry. Felt like it'd been sitting around. Actually not waiting for me but the meat was dry. It was not good mm
Atmosphere: 4
Food: 2
Service: 1
We visited Roanoke from out of state & had dinner at Macado's with a group of 9. Everyone was quite impressed with the quality of food and service.
Atmosphere: 5
Food: 5
Service: 5
We were so very pleased with our sandwiches and thrilled to find a place with so many options open late and a nice looking space. Our servers were great especially Mackenzie! Will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Always had excellent service st the Vinton location but tonight I was given forks and knives that had food matter on them and were either unwashed or poorly washed.
Atmosphere: 5
Food: 4
Service: 1
Best place ever!
Atmosphere: 5
Food: 5
Service: 5
Great customer service, good music, and good food!
Atmosphere: 5
Food: 5
Service: 5
Great food, great atmosphere and great service. We all had their Wild Bill Burger, which was HUGE and absolutely delicious. I wish I wasn’t on vacation, because this would definitely be a regular spot for me if I was local. Ignore the low reviews, this place is awesome!
Atmosphere: 5
Food: 5
Service: 5
Corey was great!!! He has great customer service skills!!! Great place to eat will visit again next time we in town. The food was great too.
Atmosphere: 5
Food: 5
Service: 5
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