Popeyes Louisiana Kitchen
1379 Towne Square Blvd NW, Roanoke
(540) 265-0100
Recent Reviews
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The staff couldn't answer even basic questions because of language barrier. Had to wait for manager to take our order... but even he couldn't understand everything. They didn't have ketchup or didn't know what we wanted. Manager thought we wanted lemonade in our unsweet tea when we asked for lemon. Then, said they didn't have unsweet tea, even though it's on the menu. Buckets marked sanitizer filled with some type of liquid and rag sitting on counter next to drink station and other counters. Food was fairly good, although fries were cold and chicken tenders were hard.
Parking: Dangerous walking across parking lot because of cars whipping in and out of drive-thru.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Classic Chicken Sandwich, Cajun Fries
Came in the drive thru for dinner ordered a 12 piece family meal with our 2 sides the girl on the intercom seemed like she hated her job and had no life in her voice. Got to the window and was informed it would be a 15 minute wait for a fresh batch of fried chicken we pulled into a spot and waited patiently. 30 minutes later the what I'm assuming was the manager appeared and asked if we got our food. We told her no and she said that the other girl in the restaurant gave our food away to another person. So we waited again, by this time we are hungry and the manager came out gave us a "fresh" batch of chicken and her apology was an extra mash potato and 1 apple pie for 3 people....... yeah not happy about this.
Atmosphere: 1
Food: 3
Service: 1
Friday is always a special family day for us, so I went there to pick up some good chicken at lunch time. Honestly, I’m not sure what’s going on at this place. The girl I’m assuming is the manager doesn't even seem to know how to speak English! I asked for something, and she tried to charge me for something else. I had to repeat myself so many times with patience, and then she started speaking in Spanish with a guy! It was frustrating. If you don’t know how to serve customers, you shouldn’t be working in customer service. On top of that, I had to wait way too long for the chicken. My whole mood was ruined after that experience. I tried calling the store, but no one picked up, so I’ll be contacting corporate.
Atmosphere: 1
Food: 1
Service: 1
My order was 45 dollars I ask for for barbecue sauce, they want charge me
Atmosphere: 1
Service: 1
Food was ok, very expensive, my first and last time
Food: 2
Service: 2
Food is over rated. Too expensive.
Atmosphere: 3
Food: 2
Service: 3
Great service good chicken sandwich. Didn't care for CNN on the TV.
Atmosphere: 4
Food: 5
Service: 5
Love it just wish it was cheaper.
It was really good
Atmosphere: 5
Food: 5
Service: 5
Hot wings and I had ordered mild, rude supervisor.
Atmosphere: 3
Food: 2
Service: 2
Restaurantji Recommends
I got food poisoning here. The food was mediocre quality as well. I called to talk to a manager about my experience and no one was helpful. I had to contact corporate.
Atmosphere: 2
Food: 2
Service: 3
Slow service on drive thru, chicken sandwich tasted like fish , pop corn shrimp was cold . Well not be going back to that location again
Atmosphere: 1
Food: 1
Service: 2
Food is prices are a little high for me
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings
Town square, chicken is always dry! Never fresh!
Atmosphere: 3
Food: 1
Service: 3
Mix the parm sauce and the buffalo sauce and you will be thoroughly addicted ??♀️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings
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