Popeyes Louisiana Kitchen

1379 Towne Square Blvd NW, Roanoke
(540) 265-0100

Recent Reviews

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Velvet Hall

The staff couldn't answer even basic questions because of language barrier. Had to wait for manager to take our order... but even he couldn't understand everything. They didn't have ketchup or didn't know what we wanted. Manager thought we wanted lemonade in our unsweet tea when we asked for lemon. Then, said they didn't have unsweet tea, even though it's on the menu. Buckets marked sanitizer filled with some type of liquid and rag sitting on counter next to drink station and other counters. Food was fairly good, although fries were cold and chicken tenders were hard.

Parking: Dangerous walking across parking lot because of cars whipping in and out of drive-thru.

Atmosphere: 2

Food: 4

Service: 1

Recommended dishes: Classic Chicken Sandwich, Cajun Fries

Joshua Jesse

Came in the drive thru for dinner ordered a 12 piece family meal with our 2 sides the girl on the intercom seemed like she hated her job and had no life in her voice. Got to the window and was informed it would be a 15 minute wait for a fresh batch of fried chicken we pulled into a spot and waited patiently. 30 minutes later the what I'm assuming was the manager appeared and asked if we got our food. We told her no and she said that the other girl in the restaurant gave our food away to another person. So we waited again, by this time we are hungry and the manager came out gave us a "fresh" batch of chicken and her apology was an extra mash potato and 1 apple pie for 3 people....... yeah not happy about this.

Atmosphere: 1

Food: 3

Service: 1

William SD

Friday is always a special family day for us, so I went there to pick up some good chicken at lunch time. Honestly, I’m not sure what’s going on at this place. The girl I’m assuming is the manager doesn't even seem to know how to speak English! I asked for something, and she tried to charge me for something else. I had to repeat myself so many times with patience, and then she started speaking in Spanish with a guy! It was frustrating. If you don’t know how to serve customers, you shouldn’t be working in customer service. On top of that, I had to wait way too long for the chicken. My whole mood was ruined after that experience. I tried calling the store, but no one picked up, so I’ll be contacting corporate.

Atmosphere: 1

Food: 1

Service: 1

Medoo Jassim

My order was 45 dollars I ask for for barbecue sauce, they want charge me

Atmosphere: 1

Service: 1

Richard Nugent

Food was ok, very expensive, my first and last time

Food: 2

Service: 2

Janice Hayes

Food is over rated. Too expensive.

Atmosphere: 3

Food: 2

Service: 3

Robert Hardin

Great service good chicken sandwich. Didn't care for CNN on the TV.

Atmosphere: 4

Food: 5

Service: 5

jacob rose

Love it just wish it was cheaper.

Chris Grear

It was really good

Atmosphere: 5

Food: 5

Service: 5

Esteban Saenz

Hot wings and I had ordered mild, rude supervisor.

Atmosphere: 3

Food: 2

Service: 2

Amanda Simmers

I got food poisoning here. The food was mediocre quality as well. I called to talk to a manager about my experience and no one was helpful. I had to contact corporate.

Atmosphere: 2

Food: 2

Service: 3

Gary Kelly

Slow service on drive thru, chicken sandwich tasted like fish , pop corn shrimp was cold . Well not be going back to that location again

Atmosphere: 1

Food: 1

Service: 2

Dawn C

Food is prices are a little high for me

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Wings

Danny Carter

Town square, chicken is always dry! Never fresh!

Atmosphere: 3

Food: 1

Service: 3

Heather Wilson

Mix the parm sauce and the buffalo sauce and you will be thoroughly addicted ??‍♀️

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Wings

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