Good food ingredients. I like the food but it feels overpriced for the portions
Food: 4
Service: 3
Chris Sapp
11/29/2024 - Walked in, no one was at the counter but I could hear people in the back room. After five minutes (maybe more?) I said"Hello? I'm out here ". I distinctly heard someone snicker in the back room followed by hushed voices. I'm mean, come on, I know it's the morning after Thanksgiving and you don't really want to work (you probably don't do much actual work anyway), but intentionally ignoring customers & thinking it's funny? You're a failure. I walked out and went to the next nearest location which was much further from the hotel, but was rewarded by awesome service there. I hope corporate is listening. The management at this place needs to be replaced.
Atmosphere: 1
Food: 1
Service: 1
Josie Daniels
This drive thru is a game changer!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sunrise Sunset
Preston McCormick
The smoothies are great. Various flavors and healthy
Atmosphere: 5
Food: 5
Service: 5
Cathy Kidd
Good smoothies.
Atmosphere: 5
Food: 5
Service: 5
Daisy Finch
always great service
Atmosphere: 5
Food: 5
Service: 5
Mayte Garcia
I loved the smoothies and the acai bowls, the staff was excellent, everything was clean and the place was beautiful.
Atmosphere: 5
Food: 5
Service: 5
Jeb Bronson
I ordered curbside and sat and waited over 15 mins. I had to go in and get my order and the employees were talking to each other on the headset when I was leaving and aggravated that I was upset that I had to come in and get my food after I left a tip for curbside
Food: 5
Service: 1
Christy Brown Floyd
Just had the worst experience at the Brambleton location. The worker was extremely rude and their manager never even addressed the issue or apologize for her unprofessional behavior. She should be fired for her terrible customer service. Would not recommend this location and definitely will not be back.
Manager decided to point out that I should take my earbud out of my ear.l cause I couldn’t hear. I’m partially deaf and have auditory processing disorder. Sir, go eff yourself. I get I am doordashing. I heard it will be a few minutes. My response was ok I will sit outside in my car while you work on it. He rushed over to say what I wrote above and with “it’s on the shelf”. Thank you so much for pointing out my inability to process certain sounds and that I can’t hear. I will gladly never order food from this location or pickup any doordash orders. Awful experience. 2/21/2024
Atmosphere: 4
Food: 4
Service: 1
Tripp Tyree
I’ve ordered from here twice this week- both times my order was wrong. Unable to eat the order because it contained meat.
Kerry Richardson-Ford
This location has literally NEVER gotten an order right. The incompetence is actually astonishing.
First of all, for a fast food restaurant that markets itself as "health-conscious" it's weird that there are only 2 food items on the menu that don't include meat. I can take that up with corporate though.
But, because of that, when I go to Tropical Smoothie I often order the avocado grilled cheese WITHOUT BACON. Now, if it were me and I was involved in building Tropical Smoothie's menu, I would not make bacon a part of this sandwich. It would be a perfect vegetarian option. There are plenty of other menu items that include bacon and in which bacon makes sense. But, again maybe I'll take that up with corporate (I won't though).
Anyway, without fail, there's bacon on the sandwich. Every. Friggin. Time. I always check the sandwich before pulling away from the drive-thru because I've learned my lesson. However, today my wife picked up lunch, asked for no bacon THREE TIMES, and came home with bacon on my sandwich. The sandwich promptly went in the trash. Once you bacon something, you can't UN bacon it.
Why are your employees st this location so bad at their job?
Good food ingredients. I like the food but it feels overpriced for the portions
Food: 4
Service: 3
11/29/2024 - Walked in, no one was at the counter but I could hear people in the back room. After five minutes (maybe more?) I said"Hello? I'm out here ". I distinctly heard someone snicker in the back room followed by hushed voices. I'm mean, come on, I know it's the morning after Thanksgiving and you don't really want to work (you probably don't do much actual work anyway), but intentionally ignoring customers & thinking it's funny? You're a failure. I walked out and went to the next nearest location which was much further from the hotel, but was rewarded by awesome service there. I hope corporate is listening. The management at this place needs to be replaced.
Atmosphere: 1
Food: 1
Service: 1
This drive thru is a game changer!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sunrise Sunset
The smoothies are great. Various flavors and healthy
Atmosphere: 5
Food: 5
Service: 5
Good smoothies.
Atmosphere: 5
Food: 5
Service: 5
always great service
Atmosphere: 5
Food: 5
Service: 5
I loved the smoothies and the acai bowls, the staff was excellent, everything was clean and the place was beautiful.
Atmosphere: 5
Food: 5
Service: 5
I ordered curbside and sat and waited over 15 mins. I had to go in and get my order and the employees were talking to each other on the headset when I was leaving and aggravated that I was upset that I had to come in and get my food after I left a tip for curbside
Food: 5
Service: 1
Just had the worst experience at the Brambleton location. The worker was extremely rude and their manager never even addressed the issue or apologize for her unprofessional behavior. She should be fired for her terrible customer service. Would not recommend this location and definitely will not be back.
They never let me down
Restaurantji Recommends
Love the smoothies! Great customer service!
Atmosphere: 5
Service: 5
Manager decided to point out that I should take my earbud out of my ear.l cause I couldn’t hear. I’m partially deaf and have auditory processing disorder. Sir, go eff yourself. I get I am doordashing. I heard it will be a few minutes. My response was ok I will sit outside in my car while you work on it. He rushed over to say what I wrote above and with “it’s on the shelf”. Thank you so much for pointing out my inability to process certain sounds and that I can’t hear. I will gladly never order food from this location or pickup any doordash orders. Awful experience. 2/21/2024
Atmosphere: 4
Food: 4
Service: 1
I’ve ordered from here twice this week- both times my order was wrong. Unable to eat the order because it contained meat.
This location has literally NEVER gotten an order right. The incompetence is actually astonishing.
First of all, for a fast food restaurant that markets itself as "health-conscious" it's weird that there are only 2 food items on the menu that don't include meat. I can take that up with corporate though.
But, because of that, when I go to Tropical Smoothie I often order the avocado grilled cheese WITHOUT BACON. Now, if it were me and I was involved in building Tropical Smoothie's menu, I would not make bacon a part of this sandwich. It would be a perfect vegetarian option. There are plenty of other menu items that include bacon and in which bacon makes sense. But, again maybe I'll take that up with corporate (I won't though).
Anyway, without fail, there's bacon on the sandwich. Every. Friggin. Time. I always check the sandwich before pulling away from the drive-thru because I've learned my lesson. However, today my wife picked up lunch, asked for no bacon THREE TIMES, and came home with bacon on my sandwich. The sandwich promptly went in the trash. Once you bacon something, you can't UN bacon it.
Why are your employees st this location so bad at their job?
4 stars for
Atmosphere: 5
Food: 4
Service: 4
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