Chick-fil-A

6681A Backlick Rd, Springfield
(703) 644-0155

Recent Reviews

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Lorraine

8/21/25 6:27 team member Gabby (on my receipt)
This has to be the slowest and most unprofessional CFA I’ve ever been to. Omg! First, the young girl who was taking orders in the drive thru leaned on everyone’s car as she took their order. Not cool. Anyway, There were 2 cars in front of me waiting for their food. The employee brings mine. Then someone’s behind me. Then another person a few cars down. The 3 of us sat in line FIVE min while my daughter ate her food in the backseat. I asked the employee (as he walked past me for the 4th time to give someone else their food) what the hold up was up front and he quickly brushed me off, said nothing, and walked away. Why couldn’t they just inform the first car to pull off and bring them their food, instead of holding all of us up? Terrible setup at this location. I def won’t return here.

Atmosphere: 1

Food: 5

Service: 1

Eddie Loyd

As good as Chic-Fil-A as one could ask for.

Atmosphere: 5

Food: 5

Service: 5

Romone Ovich

Messed my order up 3 times same time can you believe that

Jeovanny Santana

Ordered a large cooke with light ice and i got a regular sized root beer or something that was not coke.

Atmosphere: 1

Food: 1

Service: 1

Brittani Burma

Extremely friendly staff, fresh food and quick service. I have only hit this location when it is not busy. There are clean restrooms and plenty of parking. Will definitely be returning, the manager is extremely nice.

Atmosphere: 5

Food: 5

Service: 5

Biana Villa

Food was good and cashiers were helpful with choices

Atmosphere: 5

Food: 5

Service: 5

Eggs Snob

They were amazing! So kind and generous

Atmosphere: 5

Food: 5

Service: 5

Ron Burton

The first Chick-fil-a I've been to that wasn't good. Unclean, poor service, and food wasn't good. Not sure what's going on at this location.

Atmosphere: 2

Food: 1

Service: 1

Jwan Mohammedali

Very busy location , the staff manage it very well

Atmosphere: 5

Food: 5

Service: 5

Spencer Carlmark

The food as fine, nothing outside the norm. But the customer service was unusually rude for a Chik-fil-a. I get it, standing outside for hours at a time isn’t the most fun job in the world, but some effort would be appreciated

Atmosphere: 2

Food: 5

Service: 2

John Splain

Who decided to put It in drive through dead center in a strip mall? 🤔

Atmosphere: 2

Food: 4

Service: 4

robert wakefield

Popeye's is way better and way cheaper.

Atmosphere: 2

Food: 2

Service: 4

Kevin West

Normal... food was hot and drinks cold. Service was good.

Atmosphere: 5

Food: 5

Service: 5

Paulette Lowe

Everything tasted fresh and expertly prepared.

Atmosphere: 5

Food: 5

Service: 5

John Lee

I’ve visited multiple times in the past since it’s on my commuting route. However, I won’t be returning. The sandwich I received today was extremely salty—I even thought I might have received the wrong order (possibly a spicy chicken instead of the regular chicken sandwich). It was so salty that it made my fries taste bland in comparison. I don’t usually mind the service, but the poor food quality was definitely disappointing. It ruined my lunchtime.

Atmosphere: 3

Food: 1

Service: 3

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