Chick-fil-A
6681A Backlick Rd, Springfield
(703) 644-0155
Recent Reviews
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8/21/25 6:27 team member Gabby (on my receipt)
This has to be the slowest and most unprofessional CFA I’ve ever been to. Omg! First, the young girl who was taking orders in the drive thru leaned on everyone’s car as she took their order. Not cool. Anyway, There were 2 cars in front of me waiting for their food. The employee brings mine. Then someone’s behind me. Then another person a few cars down. The 3 of us sat in line FIVE min while my daughter ate her food in the backseat. I asked the employee (as he walked past me for the 4th time to give someone else their food) what the hold up was up front and he quickly brushed me off, said nothing, and walked away. Why couldn’t they just inform the first car to pull off and bring them their food, instead of holding all of us up? Terrible setup at this location. I def won’t return here.
Atmosphere: 1
Food: 5
Service: 1
As good as Chic-Fil-A as one could ask for.
Atmosphere: 5
Food: 5
Service: 5
Messed my order up 3 times same time can you believe that
Ordered a large cooke with light ice and i got a regular sized root beer or something that was not coke.
Atmosphere: 1
Food: 1
Service: 1
Extremely friendly staff, fresh food and quick service. I have only hit this location when it is not busy. There are clean restrooms and plenty of parking. Will definitely be returning, the manager is extremely nice.
Atmosphere: 5
Food: 5
Service: 5
Food was good and cashiers were helpful with choices
Atmosphere: 5
Food: 5
Service: 5
They were amazing! So kind and generous
Atmosphere: 5
Food: 5
Service: 5
The first Chick-fil-a I've been to that wasn't good. Unclean, poor service, and food wasn't good. Not sure what's going on at this location.
Atmosphere: 2
Food: 1
Service: 1
Very busy location , the staff manage it very well
Atmosphere: 5
Food: 5
Service: 5
The food as fine, nothing outside the norm. But the customer service was unusually rude for a Chik-fil-a. I get it, standing outside for hours at a time isn’t the most fun job in the world, but some effort would be appreciated
Atmosphere: 2
Food: 5
Service: 2
Restaurantji Recommends
Who decided to put It in drive through dead center in a strip mall? 🤔
Atmosphere: 2
Food: 4
Service: 4
Popeye's is way better and way cheaper.
Atmosphere: 2
Food: 2
Service: 4
Normal... food was hot and drinks cold. Service was good.
Atmosphere: 5
Food: 5
Service: 5
Everything tasted fresh and expertly prepared.
Atmosphere: 5
Food: 5
Service: 5
I’ve visited multiple times in the past since it’s on my commuting route. However, I won’t be returning. The sandwich I received today was extremely salty—I even thought I might have received the wrong order (possibly a spicy chicken instead of the regular chicken sandwich). It was so salty that it made my fries taste bland in comparison. I don’t usually mind the service, but the poor food quality was definitely disappointing. It ruined my lunchtime.
Atmosphere: 3
Food: 1
Service: 3
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