Papa Johns Pizza

6228 H Rolling Rd Ste H, Springfield
(703) 913-7272

Recent Reviews

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Bob Muchow

The new phone automated service is terrible. Takes much longer than talking to someone, but now they connect you to a person after and that person tries to upsell you for everything. I just wanted a cheese pizza, and now that’s become too complicated.

Taleb A.

A place where you can find Good pizza

Anthony Peña

Messed up the order, ate pizza and hour later and they threw away the other pizza, no apologize or nothing to make up for it.

Youcef Ouldbrahim

Nice cashier with the long hair, made me feel welcome and at ease!

Fai Th

Great as usual.

vick sheffler

This particular location seems to get worse over the years. Online order for 2 items, received update that it's ready. One item was never put in the oven. Pizza was bit raw and all the peperoni were 3-4 pieces stuck together. Must be an incredible hulk with thick fingers making my pizza. PS I think they need some staff from the restaurant next door where I picked up some food at same time and were very efficient.

E

Ordered a pizza with three toppings. Received the equivalent of maybe one topping, if the three are added together. Weak.

Jon F

Terrible experience. Waited over an hour for food. Called the restaurant and they said it’s on it was. We waited 45 minutes and still no food. We called back and the manager refunded our money. He said he was going to still have it delivered and it never showed up. Terrible customer service.

Atmosphere: 1

Food: 1

Service: 1

Ko Tik

Absolutely disgusting I asked the lady on the phone to make sure that it’s well done because I have experienced raw pizza in the past and they did the same thing again I spent $50 for some raw doughy pizza eww.

Atmosphere: 1

Food: 1

Service: 1

A Shin

I don't understand, if customers aren't allowed to use the restroom, why have a sign where it specifically says " Customers please feel free to use the restroom at your discretion." ? I simply asked the front counter worker when I was picking up an order for Uber and was told to wait, of I could use the restroom? He then replied that he had to ask the manager who then replied loudly, workers only while smiling like He enjoyed the power of not letting someone use the restroom. I told the front counter person what the sign said and he just shrugged looking uneasu about it. The manager on duty tonight definitley needs corrective action, people can clearly see you smirking and acting like you don't care. There was another customer that eas there that agreed with me, why have a sign that says you can use the restroom if you can't. Plus as Uber drivers we help your business by not having to have delivery drivers take your pizza for you. I usually wouldn't make a big deal about it but definitley was fustrated in how the manager handled the issue. He doesn't even seem like a manager.

Atmosphere: 2

Service: 1

Simon Tariq

5 star experience.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheese Pizza

Craig Little

This is a store you can count on. Good service, on time and accurate delivery orders. For years I ordered from this location happily. I recently moved and have been having terrible issues with the other location. Its worth going out of my way to do business here.

Atmosphere: 5

Food: 5

Service: 5

Jenifer Rodriguez

This location can never get a pizza right but man delivering an uncooked pizza is a new one. The cheese is not even melted. I thought it was me, had my husband take a look since he use to be a papjohns cook in a different location and nope, not just me, they seriously delivered an uncooked 1/2 pepperoni 1/2 pineapple large pizza. I would add pictures but not seeing the option.

Atmosphere: 1

Food: 1

Service: 2

Ray Ray

Late and unprofessional delivery.

Food: 1

Service: 1

polo

I ordered a large pepperoni pizza and a large meatball hoagie and they gave me a medium meatball

Atmosphere: 1

Food: 1

Service: 1

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